Exclusion compliance for gambling providers

Under legislation, all gambling providers (with the exception of lotteries, bingo, and charitable and not-for-profit gambling providers) are responsible for actively enforcing exclusion procedures with patrons.

If a patron comes to you to self-exclude, you must assist them to complete the exclusion process and provide the details of at least 1 gambling help service provider.

Gambling venues must comply with specific procedures and paperwork when undertaking exclusion. Exclusion requirements, processes and forms vary across the types of gaming. You will need to:

Venues are required to remove patrons who breach exclusions; the patron, gambling provider and employees can be penalised and prosecuted for not complying with legislation.

Self-exclusion signage for gambling venues

Self-exclusion signage reminds gamblers that they can ban themselves if they feel their gambling is getting too much for them to cope with.

Sign text Download artwork

Getting in over your head? You can ban yourself from gambling here.

To find out more please contact our customer liaison officer.

Exclusion sign (standard)

Getting in over your head? You can ban yourself from gambling here.

To find out more please contact our customer liaison officer: (insert name and photo).

Exclusion sign (name and photo)

Getting in over your head? You can ban yourself from gambling here.

To find out more please contact our customer liaison officer: (insert name).

Exclusion sign (name only)

Getting in over your head?

You can ban yourself from gambling here.

Exclusion information brochure

Also consider...

Contact

General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

OLGRlicensing@justice.qld.gov.au

  • Gaming compliance enquiries

gamingcompliance@justice.qld.gov.au

  • Liquor compliance enquiries

liquorcompliance@justice.qld.gov.au

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