Gambling harm minimisation

Read the Gambling harm minimisation plan for Queensland 2021–25, which is a shared plan of action for government, industry and the community to reduce harm from gambling.

Gambling providers have a responsibility under the Queensland responsible gambling code of practice and relevant legislation to provide customers with information on how to get help for problems with gambling.

The Office of Liquor and Gaming Regulation (OLGR) works closely with Queensland's gambling industry and the Gambling Help services to develop campaigns that focus on:

  • early intervention and prevention
  • consumer protection
  • help services for people experiencing problems with gambling.

Current community awareness efforts include the annual Queensland Responsible Gambling Awareness Week (RGAW) and a campaign called 'When gambling took over…', aimed at reducing the stigma associated with problem gambling, identifying the signs of problem gambling and encouraging people to seek help.

Harm minimisation campaigns are informed by gaming research, including the Queensland household gambling survey. This survey measures gambling participation and the prevalence of at-risk and problem gambling in the community.

To help you with your signage compliance obligations, OLGR provides artwork (for posters and LCD screens) for you to use free of charge to display in your venue. You can also contact your local Gambling Help service for copies of the posters.

Responsible Gambling Awareness Week

RGAW is an annual event that encourages gamblers to stay within their limits and highlights the support available to people who feel gambling may have become a problem for them or someone they know.

This year's theme is 'When gambling took over…', to support the new gambling harm minimisation campaign and reinforce the message that gambling problems can affect anyone, from all walks of life, and there is help available.

RGAW will be from 26 July to 1 August 2021. The Queensland Government supports RGAW each year through:

  • promotion and/or advertising
  • supporting activities organised by individual government-funded Gambling Help service offices across Queensland
  • encouraging the gambling industry's support and involvement.

To find out how to become involved in RGAW activities in your area, contact your local Gambling Help Queensland service.

Download and print in-venue signage, and you can also subscribe to the Inside Liquor and Gaming newsletter to keep up to date with RGAW information.

About the 'When gambling took over…' campaign

Gambling providers across Queensland are currently participating in the ‘When gambling took over…’ campaign.

This campaign targets gamblers experiencing gambling harm and their family, friends and work-colleagues.

‘When gambling took over…’ aims to reduce the stigma associated with gambling problems and drive behaviour change by encouraging gamblers to seek help and information.

People experiencing problems with gambling can:

All the materials below encourage people affected by problem gambling to contact the Gambling Helpline on 1800 858 858 or visit the Gambling Help Queensland website.

Download 'When gambling took over...' campaign materials

To educate your customers, display the following “When gambling took over…” materials in your venue.

Sign text Download artwork
"When gambling took over... it was all I could think about." Allen. Retired AFL footballer. It's OK to ask for help - 1800 858 858 - Free and confidential 24/7 Allen poster
Allen LCD image
"When gambling took over... I'd do whatever I needed to gamble." David. Community worker. It's OK to ask for help - 1800 858 858 - Free and confidential 24/7 David poster
David LCD image
"When gambling took over... I'd be driving and find myself at the pokies." Louise. Mother and grandmother. It's OK to ask for help - 1800 858 858 - Free and confidential 24/7 Louise poster
Louise LCD image

View the stakeholder kit, which includes campaign images and content for newsletters and social media that you can share with your networks.

Also consider...


General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

1300 072 322

  • Gaming compliance enquiries

  • Liquor compliance enquiries

  • Media enquiries (07) 3738 8622