Gambling-related exclusions

An exclusion is when a person is banned from specific gambling providers, products or services. This is done to support gamblers who have, or who are at risk of, problem gambling behaviours.

Gambling-related exclusions can be instigated in 2 ways:

  • exclusion requested by a patron, called 'self-exclusion'
  • exclusion directed by a gambling provider, called 'venue-initiated exclusion'.

Under legislation, all gambling providers (with the exception of lotteries, bingo, and charitable and not-for-profit gambling providers) are responsible for actively enforcing exclusion procedures with patrons.

This guide describes the 2 types of gambling-related exclusions. It also includes exclusion signage to use in your licensed venue, as well as exclusion forms you'll need in order to meet your compliance requirements.

Contact

General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

OLGRlicensing@justice.qld.gov.au

  • Gaming compliance enquiries

gamingcompliance@justice.qld.gov.au

  • Liquor compliance enquiries

liquorcompliance@justice.qld.gov.au

  • Media enquiries (07) 3872 0920

OLGRMedia@justice.qld.gov.au