Gambling-related exclusions

Excluding (or banning) people from gaming areas, products and services in licensed venues is a harm reduction measure that can help patrons reduce the risks of experiencing gambling-related harm.

Gambling-related exclusions can be:

  • requested by patrons—this is known as 'self-exclusion'
  • directed by gambling providers—this is known as 'venue-initiated exclusion'.

Most gambling providers (except lotteries, bingo, charities and not-for-profits) are legally responsible for actively enforcing gambling-related exclusions.

This guide explains the 2 types of gambling-related exclusions. It also provides exclusion signage to use in your licensed venue and exclusion forms to meet your compliance requirements.

Contact

General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

1300 072 322
OLGRlicensing@justice.qld.gov.au

  • Gaming compliance enquiries

gamingcompliance@justice.qld.gov.au

  • Liquor compliance enquiries

liquorcompliance@justice.qld.gov.au

  • Media enquiries (07) 3738 8622

LGFTmedia@justice.qld.gov.au