An exclusion is when a person is banned from specific gambling providers, products or services. This is done to support gamblers who have, or who are at risk of, problem gambling behaviours.
Gambling-related exclusions can be instigated in 2 ways:
- exclusion requested by a patron, called 'self-exclusion'
- exclusion directed by a gambling provider, called 'venue-initiated exclusion'.
Under legislation, all gambling providers (with the exception of lotteries, bingo, and charitable and not-for-profit gambling providers) are responsible for actively enforcing exclusion procedures with patrons.
This guide describes the 2 types of gambling-related exclusions. It also includes exclusion signage to use in your licensed venue, as well as exclusion forms you'll need in order to meet your compliance requirements.