Take our survey to help us provide the best possible support to your small business during COVID-19 and beyond.
Upgrading to QCOM 3 at your venue
The Office of Liquor and Gaming Regulation (OLGR) and Queensland Licenced Monitoring Operators (LMOs) will continue to support all existing operating gaming machines in the field until the end of their operational life.
QCOM 3 and existing QCOM gaming machines can operate simultaneously. QCOM 1.6 product will still be accepted for evaluation and approval through to at least 2021.
QCOM 3 hardware requirements
QCOM 3 machines are coming! If you want to experience all the great new features a QCOM 3 EGM can provide, you will need to ensure you have an Ethernet network running across your gaming floor.
QCOM 3 is designed to run via Ethernet, the most widely-used LAN in the world. Ethernet networks are fast, readily available and competitively priced. It is the same LAN currently used by almost all gaming related, value added services such as player loyalty systems.
The existing gaming machine fibre LAN will continue to be used in-venue until that venue no longer has QCOM 1.6 machines.
Once you have an Ethernet LAN you can still run QCOM 3 and QCOM 1.6 electronic gaming machines (EGMs) simultaneously. This means that you can add to your QCOM 3 fleet of machines one at a time, if that suits your business needs. OLGR will continue to support QCOM 1.6 EGMs in the field until the end of their usefulness.
Some gaming venues may already have a suitable EGM Ethernet LAN.
Licensees of gaming venues in Queensland must own their gaming machine LAN infrastructure, such as cabling, switches and router hardware. QCOM 3 Ethernet LAN infrastructure must be off-the-shelf, widely commercially available hardware. It's acceptable for wide area network (WAN) modems (or similar hardware) located at the gaming venue to be proprietary devices and not necessarily owned by the gaming venue (e.g. equipment supplied by an LMO).
Ethernet cabling options for QCOM 3
To run QCOM 3, category 5 (cat 5) Ethernet cabling will be acceptable for the foreseeable future, but you may choose to install category 6 (cat 6) or better. For example, if in the future you might purchase a gaming-related service that streams video over the gaming machine LAN, then cat 6 could better suit the needs of your venue. When installing the new Ethernet LAN, the installer does not have to hold a gaming repairer licence. You should consult a network installer (of your choice) for further advice.
Protecting copper-based networks
The old QCOM 1.6 LANs were fibre optic-based and this has provided some additional protection to gaming machines from electrical surges and spikes. Copper-based networks (such as Ethernet) could result in gaming machines being more vulnerable to localised lightning strikes. For this reason, when upgrading to QCOM 3 you should take necessary precautions to protect your gaming-related products from electrical disturbances. An electrician is a good starting point for advice. You may also wish to double check your venue's insurance policy in this regard.
I want to...
General enquiries 13 QGOV (13 74 68)
- Licence and permit enquiries
1300 072 322
- Gaming compliance enquiries
- Liquor compliance enquiries
- Media enquiries (07) 3738 8556