Minimum standards of compliance for gaming machine licensees
All gaming machine licence holders are required to have a compliance program in place that meets 8 minimum standards. These standards are meant to help licensees meet their obligations under the Gaming Machine Act 1991.
View full details in the Guideline for gaming-related compliance program.
Minimum standards for hotels and clubs
The following minimum standards apply to all licensees (i.e. both hotels and clubs):
- a signed Form 76: Statement against minimum requirements for a gaming-related compliance program
- a standing agenda item dealing with compliance matters at board of directors/management committee/partners meetings (does not apply to natural person licensees). For more information see 'Requirements for meeting minimum standard 2' below
- complaint-handling and incident escalation procedures which are documented to deal with gaming issues
- processes for gaming training
- an adequate record keeping system.
Additional minimum standards for clubs
As well as the minimum standards outlined above (which apply to both hotels and clubs), the following additional minimum standards apply to clubs only:
- key financial, contractual and operational matters remain under the control of the board of directors or management committee
- there are documented processes in place to ensure
- the board of directors or management committee familiarise themselves with the club's constitutional objectives
- the constitutional objectives are taken into account in relation to business planning, implementation, and review
- there are documented systems in place to ensure proper accountability.
Requirements for meeting minimum standard 2
The purpose of minimum standard 2 is to ensure the licensee has a process in place to keep fully informed and up to date with matters related to gaming compliance. This process may not necessarily be a standing agenda item in a meeting.
In some cases a gaming machine licensee will be a proprietary company that:
- has more than 1 director but rarely holds meetings
- has 1 director only who passes resolutions on their own.
A proprietary company does not need to have a meeting for minimum standard 2 to be satisfied, provided any information relating to compliance is documented, received and considered by directors on a regular basis.
In some cases a gaming machine licensee will be a partnership that rarely holds meetings.
A partnership doesn't need to have a meeting for minimum standard 2 to be satisfied, provided any information relating to compliance is documented, received and considered by partners on a regular basis. It is expected that this would be done according to provisions in the partnership agreement.
Resources for gaming machine licensees
- Queensland responsible gambling resource manual: Hotels
- Queensland responsible gambling resource manual: Clubs