Resources enquiries and complaints

There are a number of ways you can make a complaint or submit an enquiry about mineral and energy resources activity in Queensland.

Department of Natural Resources, Mines and Energy

Make a resources complaint or enquiry

Staff are located in offices across regional Queensland including Toowoomba, Dalby, Roma, Quilpie, Emerald, Winton, Rockhampton, Mount Isa, Charters Towers and Mareeba.

Services include:

  • engagement with stakeholders, including landholders and industry, on wide-ranging resource matters including groundwater
  • audits and inspections relating to land access for resources activity
  • investigations of landholder complaints, including bore investigations
  • groundwater monitoring
  • activities to encourage industry understanding of the regulatory framework and compliance with obligations.

If you have questions, concerns or complaints regarding resource exploration or development contact the Resource community infoline.

Water bore investigation process

When your complaint relates to the impact of a resource operation on an existing water bore, our investigators will follow the process below.

TimelineStep What we will do
Within 10 days of receiving your complaint Desktop investigation and risk assessment We will compile existing information and records. This includes checking resource company records and other activities in the surrounding area
Within 20 days of receiving your complaint Field investigation (if required) We will contact the bore owner to arrange an inspection. We may take a water sample and collect information on the bore's condition, water level, depth, water quality and performance
Within 20 days of final site inspection (however, detailed results may take up to 2 months to be finalised) Data analysis and investigation report The investigator will analyse data obtained from the field investigation and compile a report. We will send a copy to the bore owner and provide them with an opportunity to discuss findings with the investigating officer

Land Access Ombudsman

The Queensland Government has established the Office of the Land Access Ombudsman to improve the land access framework for landholders and the resources sector.

The Land Access Ombudsman is an independent, impartial body to help landholders and resource companies resolve disputes about alleged breaches of conduct and compensation agreements and make good agreements.

For more information, visit the Land Access Ombudsman website.

GasFields Commission

The Queensland Government established the GasFields Commission to manage the co-existence of rural landholders, regional communities and the coal seam gas (CSG) industry in Queensland.

The Commission is a statutory body under the Gasfields Commission Act 2013. The Commission is part of the government's commitment to give local communities a more direct say on the responsible development of the CSG-LNG industry.

For more information, including details of the GasFields Commissioners, visit the GasFields Commission Queensland website.

Contact

General enquiries 13 QGOV (13 74 68)