Accreditation for residential services

The accreditation process aims to improve the standard of residential services in Queensland.

Once you have registered your residential service, you need to apply for accreditation within 3 months. Accreditation must start before the 3 months.

To obtain accreditation, you must show that your residential service meets the minimum standards for each accreditation level in the Residential Services (Accreditation) Regulation 2002.

Levels of accreditation for residential services

You can apply for 3 levels of accreditation. All providers are required to apply for Level 1.

Accommodation service - Level 1 (compulsory)

Level 1 relates to a resident's right to:

  • privacy and independence
  • individual resident agreements
  • appropriate record keeping
  • protection from abuse and neglect
  • grievance mechanisms
  • adequate goods and equipment
  • access to external professional service providers
  • cleanliness and maintenance
  • appropriate security and emergency measures
  • appropriate business and work health and safety practices
  • human resource management and staff training.

Food service - Level 2

Level 2 relates to a resident's right to:

  • nutritious food
  • safe and hygienic delivery of food, storage, preparation and service
  • kitchen and dining facilities that meet minimum requirements.

If you apply for Level 2 accreditation (food service), the local council must confirm that you are meeting your obligations under the food hygiene legislation.

Before approval to renew a residential service accreditation is given to you, the local council must undertake a site inspection of the premises and give you a compliance or non-compliance notice.

Personal care service - Level 3

Level 3 relates to a resident's access to:

  • external support services
  • accountable financial and clerical support
  • medication management and health care
  • help with clothing and hygiene management
  • the living environment
  • leisure activities
  • social networking
  • participation in decision-making processes.

Applying for accreditation

Once you have registered your residential service you will be sent an accreditation application kit, which includes a self-assessment workbook and other documents.

You will need to use a self-assessment checklist to assess your own services against the accreditation standards. A residential services officer will then check your policies and procedures, and conduct a site inspection of your premises. The accreditation process is to ensure that you are following your policies and procedures in the day-to-day operation of your service. Accreditation may also involve the officer obtaining information from residents, staff and other relevant people.

Information about residential services accreditation, including how to how to apply, what fees are payable and what documentation you need to supply can be found on the Australian Business Licence and Information Service (ABLIS) website.

If your application for accreditation is successful

If your accreditation is granted, you will receive an accreditation certificate that must be placed in an area where residents can see it.

If your application for accreditation is not successful

If your accreditation is refused, you will receive a notice explaining why your application was not successful.

If you disagree with the accreditation decision, you have 28 days to apply to the Residential Service Unit for a review of the decision.

Your decision notice outlines how to apply for a review. This includes completing the Residential Services Form 5 - Application for review of decision (PDF, 110KB).

If you disagree with the review decision, you can apply for a hearing with the Queensland Civil and Administrative Tribunal.

If you do not apply for accreditation in time, or fail accreditation then your residential service will be automatically de-registered and must stop operating as a residential service.

It is important to note that if the Level 2 or Level 3 component of your accreditation is refused then you can no longer provide that service. You can continue to operate at a lower level, except if it is an aged rental residential service. If accreditation of a Level 1 service is refused, registration is automatically cancelled and you cannot operate a residential service.

Renewing accreditation

You must lodge an application to renew your accreditation before the accreditation period expires, but not more than 3 months before the expiry date.

You can apply to extend your accreditation expiry date. Your registration will be automatically cancelled if you do not apply for renewal of your accreditation before the accreditation period expires. You may also have to pay penalties.

If your residential service meets all the standards, renewal of your accreditation can be granted for up to 3 years. If your residential service does not meet all the standards, renewal of accreditation can be granted for a period ranging from 6 months to 2.5 years, but with conditions. To renew your accreditation you must:

  • complete and sign the Residential services Form 3 - Application for renewal of accreditation of residential service (PDF, 407KB)
  • pay a fee for accreditation of $31.00 per resident being accommodated at the time the application is made
  • provide a certified copy of proof of identification (i.e. a driver licence, birth certificate or extract, or passport) for each service provider and associate involved in the operation of the residential service
  • pay a fee ($39.40) for a criminal history check for each service provider and associate involved in the operation of the residential service
  • provide a Building Compliance Notice for Queensland Development Code that meets the requirements of the MP 5.7 - Residential Services Building Standard (PDF, 312KB) and that has been issued within the last 12 months by the local council
  • provide an up-to-date copy of the Fire Safety Management Plan, including evacuation drill records and maintenance of fire safety equipment records
  • provide documentation that reflects any amended or new processes since the last accreditation.

If you need more information about residential service accreditation, you can:

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