COVID-19 advice for residential service providers

During the coronavirus (COVID-19) public health emergency, you must make changes to the way you operate your service.

You should provide clear information to residents and visitors about COVID-19 prevention.

You must observe the:

• public health directions
• public health measures.

You must comply with the Disability accommodation services direction if your service has:

• 4 or more people with disability that are unrelated who live in the Residential Service
• the residents share common areas within the facility
• the people with a disability receive disability supports where they live.

There are significant penalties for not complying with the Disability accommodation services direction.

Unless directed otherwise, you must continue to follow the relevant accreditation standards.

Contacts

If you identify any issues or risks in ensuring continuity of service, contact us by:

• phone: (07) 3013 2666
• email: regulatoryservices@chde.qld.gov.au.

For general help and advice, contact the Community Recovery Hotline:

• phone: 1800 173 349
• visit Community Support's Novel coronavirus (COVID-19) website.

If a staff member or resident has a confirmed case of COVID-19:

• follow Queensland Health's advice
• phone 134 COVID (134 268).

Compliance

We understand that, as COVID-19 public health directions continue to change rapidly, it may not always be clear to service providers how to apply the arrangements in your service.

To understand the current restrictions:

• check the public health directions
• contact the Supported Accommodation Providers Association for further advice.

If you've taken appropriate steps to understand and apply the current Public Health Directions to ensure the health and safety of residents, staff and visitors, we will not penalise you if complying with a health direction is inconsistent with any legal or regulatory obligation.

More information

• Check Queensland Health's coronavirus (COVID-19) information frequently for:
  • accurate information about the COVID-19 virus in Queensland
  • what you can do to prevent transmission and minimise service impacts.
• Check the Australian Government's website for the latest COVID-19 news, updates and advice from Australian Government agencies.
• Check this Business Queensland website for the latest COVID-19 advice and information for business and industry.
• Read advice on identifying and managing work health and safety risks related to COVID-19.
• Phone the COVID-19 Work health and safety hotline 1300 005 018—advice for employers.
• Read information for consumers and businesses affected by COVID-19.