COVID-19 advice for residential service providers

Coronavirus (COVID-19) important updates

During the coronavirus (COVID-19) public health emergency, you must make changes to the way you operate your service.

You should provide clear information to residents and visitors about COVID-19 prevention.

You must observe the:

You must comply with the Disability accommodation services direction if your service has:

  • 4 or more people with disability that are unrelated who live in the Residential Service
  • the residents share common areas within the facility
  • the people with a disability receive disability supports where they live.

There are significant penalties for not complying with the Disability accommodation services direction.

Unless directed otherwise, you must continue to follow the relevant accreditation standards.


If you identify any issues or risks in ensuring continuity of service, contact us by:

For general help and advice, contact the Community Recovery Hotline:

If a staff member or resident has a confirmed case of COVID-19:


We understand that, as COVID-19 public health directions continue to change rapidly, it may not always be clear to service providers how to apply the arrangements in your service.

To understand the current restrictions:

If you've taken appropriate steps to understand and apply the current Public Health Directions to ensure the health and safety of residents, staff and visitors, we will not penalise you if complying with a health direction is inconsistent with any legal or regulatory obligation.

More information


Small business hotline: 1300 654 687

General enquiries: 13 QGOV (13 74 68)