Coronavirus (COVID-19) update: We are currently updating information following recent Queensland and Australian Government announcements. Find assistance and support for coronavirus affected businesses and industries.

Disorderly conduct and the responsible service of alcohol

Already completed your responsible service of alcohol (RSA) training but need a quick refresher?

This guide allows you to check and consolidate your knowledge. It covers:

  • how to detect a disorderly patron
  • what to do with a disorderly patron
  • the risks disorderly patrons pose to the safety of staff and other patrons
  • the penalties for selling or supplying alcohol to a disorderly person.

Then you can take our quiz to see how much you've remembered!

Note: This guide is designed to help hospitality workers revise their knowledge about RSA. It does not replace RSA training or certification.


General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

  • Gaming compliance enquiries

  • Liquor compliance enquiries

  • Media enquiries (07) 3738 8556