Displaying signage about gambling help services

Under the Gaming Machine Regulation 2002, gaming venues must display signage advertising help for people experiencing gambling harm. These signs must be displayed in a prominent position where:

• you sell or cash in gaming tokens
• you make Ticket in ticket out (TITO) and/or card-based gaming payouts at a terminal.

You should also clearly display signage at ATMs and in bathrooms.

Providing gambling support information

You should tell customers they can access information about:

• the potential risks of gambling
• your venue’s safer gambling policies and procedures for addressing gambling harm in the local community
• the true odds of winning and the facts about gambling
• how they can be excluded or exclude themselves from gambling
• your gambling-related complaint handling procedures.

Information and materials should be suitable for the main cultural groups in your community.

Download and print compliance signage to display in your venue.

Safer gambling mission statements

We recommend you develop a safer gambling mission statement and display it somewhere prominent. It could advise customers that your venue:

• supports responsible service of gambling
• has gambling harm minimisation measures
• has staff available to provide confidential support.

Also consider...

• Learn more about:
  • gambling signage that must be displayed by law
  • gambling-related exclusions
  • gambling harm awareness campaigns
  • exclusion compliance for gambling providers.
• Read the:
  • Gaming Machine Act 1991
  • Queensland responsible gambling code of practice and resource manuals.