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Problem gambling and how to help

Already completed your Responsible Service of Gaming (RSG) training but need a quick refresher?

This guide allows you to check and consolidate your knowledge. It covers:

  • identifying problem gambling
  • Customer Liaison Officers (CLOs)
  • helping someone with a gambling-related problem
  • providing problem gambling support information.

Once you've refreshed your knowledge, take our quiz to see how much you've remembered.

Note: This guide is designed to help gaming staff revise their knowledge about the responsible service of gambling. It does not replace RSG training or certification.