Responsible Service newsletter

Minister's message

Gambling Community Benefit Fund update

Round 94 of the Gambling Community Benefit Fund (GCBF) closed on 31 August. I look forward to making announcements for successful grants at a later date.

In this round, we’ve received grant applications from sports clubs, schools, emergency services organisations and other community groups.

The Queensland Government is proud to support dedicated community groups by ensuring they have the funds needed for projects that may have otherwise been out of reach.

Keep an eye on the Office of Liquor and Gaming Regulation (OLGR) Facebook and Twitter pages, or the Department of Justice and Attorney-General website to find out when round 95 is opened.

Annual liquor licence fees

Thank you to the large number of licensees who paid their liquor licence fees on time.

If you are a licensee who hasn’t paid your annual fees, I urge you to read the article on licence cancellation in this edition to familiarise yourself with the consequences of late payment.

You can apply to pay your fees by instalment if you have been adversely affected by a natural disaster or suffered a personal or financial hardship.

Responsible Gambling Awareness Week

Following on from this year’s successful Responsible Gambling Awareness Week (RGAW), I ask gambling providers to continue to promote responsible gambling and encourage gamblers to stay within their limits year-round.
RGAW 2017 was held in Queensland from 24-30 July and this year’s theme was, ‘Is your gambling getting out of hand? Think of your family’. I would like to thank all of the licensees, staff and community partners who contributed to this year’s success.

This year’s RGAW tips included:

  • Gamble for the fun of it, not for the money
  • Set yourself a limit and don’t exceed it
  • Don’t chase your losses. Leave. Walk away
  • Gamble only what you can afford to lose. Stay in control of your gambling.

Most people gamble at some point or another and for the majority of people, gambling can be fun and entertaining. But for some, gambling can become a problem and have serious impacts on both the gambler and their family and friends. That’s why RGAW and the Responsible Service of Gambling (RSG) are so important.

The Queensland Responsible Gambling Code of Practice provides a whole-of-industry approach to the promotion and provision of responsible gambling practices.

Keep an eye out for the new Gambling Help Queensland website, which will launch soon and feature information on the signs of problem gambling, facts and myths, feature stories and an information section especially for industry.

The Hon Yvette D'Ath MP
Attorney-General and Minister for Justice and Minister for Training and Skills

Executive Director's message

Responsibility to stop or prevent relevant offences

Licensees and permittees are familiar with their obligation under the Liquor Act 1992 (the Act) to provide a safe environment and preserve amenity in and around their premises, when conducting their business.

But, what some licensees or permittees may not know is that this includes responsibilities around stopping or preventing ‘relevant offences’ from being committed in and around their licensed premises.

Section 142ZZB(4) of the Act provides that if a licensee or permittee has reason to believe a ‘relevant offence’ is being, or is about to be, committed in or around their premises, the Act requires them to take reasonable steps to stop or prevent the offence from being committed.

A ‘relevant offence’ is an offence that may be expected to have an adverse impact on the health and safety of a person in or around a premises or the amenity of the area where a premises is located. Examples of relevant offences are the supply of illicit drugs, illicit drug use, drink driving, assault, contravening court or police imposed bans and weapon offences.

If you have reason to believe that an offence of this nature is being, or is about to be committed, in or around your premises, I remind you of your responsibility to take action.

Where it is not safe to take direct action, licensees and their staff are encouraged to immediately contact the police for assistance.

Providing a safe premises for your patrons and staff is not only a legal obligation, it is also good for business.

ID scanning update

Two months on from the roll out of Queensland Government’s ID scanner scheme, I would like to thank licensees and staff for your continued work in keeping licensed venues as safe places. We continue to see networked scanners working, with numerous banned individuals kept out of venues.

There have been learnings and improvements during this introductory period. I encourage you to continue to familiarise yourself and your staff with ID scanning requirements and ensure your staff are well trained and familiar with the scanning equipment.

Remember, if your ID scanner does not recognise an approved ID, the name and date of birth shown on the ID should always be manually entered into the system for the check to be performed.

There have been some problems with scanning foreign driver licences. Having received valuable feedback from licensees, the approved operators continue to work hard to expand the range of licences that will be recognised and test new foreign driver licence templates.

Please continue providing feedback to your approved operator, Scantek Solutions or QikID, ensuring you provide specific details about any issues, so your approved operator can determine a fix.

Mike Sarquis
Executive Director
Office of Liquor and Gaming Regulation

Clubs gaming machine entitlements tender

The Public Trustee Office placed an advertisement in The Courier-Mail on 23 August 2017, announcing the latest authorised sale of gaming machine entitlements for clubs. There are currently 103 club entitlements for sale by tender.

The Office of Liquor and Gaming (OLGR) has emailed all eligible licensees with the tender details on this date. If you intend to bid for entitlements, please contact for the tender bid form, which must be placed in the tender box at the Public Trustee’s office no later than 5pm on 13 September 2017. The Public Trustee will not accept any bids by email, post or fax. Bids cannot be accepted at any OLGR office.

For more information about previous tenders, read gaming machine entitlements (clubs).

Hotel gaming machine operating authority tender

The most recent gaming machine operating authority tender for commercial hotel licensees closed on 12 July 2017. This tender resulted in the sale of 29 industry operating authorities in the south east region, 25 industry operating authorities in the coastal region and 29 industry operating authorities in the western region.

The average price of sale was $161,228 in the south east region, $55,752 in the coastal region and $52,972 in the western region. The total contribution to the consolidated fund was $2,075,092 for this tender.

For more information, read gaming machine operating authorities (hotels) .

Unpaid liquor licences have been cancelled

By now, all licensees should have paid their annual licence fees.

If you still haven’t paid your annual licence fees—and have not been approved to pay by instalments—your licence is now cancelled. This means that you are not legally allowed to sell alcohol or carry alcohol for sale.

The Office of Liquor and Gaming (OLGR) takes a ‘zero tolerance’ approach to alcohol being sold or carried for sale in contravention of the Liquor Act 1992 and significant penalties apply to licensees that do so while their licence is suspended or cancelled.

For those licensees providing gaming, if your liquor licence is cancelled, your gaming licence is automatically cancelled too. If this occurs, gaming activities must cease. Your licensed monitoring operator will be advised to disable all gaming machines and your hotel operating authorities or club entitlements will be forfeited to the state, with no opportunity to redress.

Compliance officers are investigating licensees who paid their licence fees late or did not pay at all. Infringement notices will be issued to licensees for selling alcohol or having it for sale without a current liquor licence or permit. Where it is established that alcohol has been sold while a licence was suspended or cancelled, the licensee can expect to be fined.

See penalties for late payment of liquor licence fees for more information.

Does your venue need an RSA marshal?

Responsible Service of Alcohol (RSA) marshals are great assets to any licensee who manages large numbers of patrons in their premises.

RSA marshals are RSA-certified staff members who support your staff (including your managers, bar staff, floor staff and crowd controllers) to ensure RSA compliance is upheld. They have the unique responsibility of monitoring patron behaviour and intoxication levels inside your venue, while allowing your bar staff to focus on customer service for your patrons.

These marshals do not replace the responsibility of your bar staff to ensure they do not supply alcohol to unduly intoxicated patrons, but assist in the identification of anyone who should not be supplied or who is consuming alcohol while unduly intoxicated.

To perform their role effectively, an RSA marshal should not be involved in serving alcohol, providing any gaming or wagering activities, checking identification or conducting security duties, including the physical removal of patrons or controlling access points.

If you expand the role of an RSA marshal, it may trigger the requirement for a crowd controller licence under the Security Providers Act 1993.

For more information, please read Responsible service of alcohol marshals, in our ‘Unduly intoxicated patrons and the responsible service of alcohol’ RSA refresher guide.

QCOM 3 update

In Queensland, all electronic gaming machines in clubs and hotels must be connected to an electronic monitoring system (EMS) using the QCOM protocol language.

For the better part of 20 years, the Queensland gaming machine environment has relied on a QCOM communications protocol that uses old style serial communications over low speed fibre optic technology. This technology is becoming obsolete, costly to source and maintain, is less secure and limits gaming machine offerings.

QCOM 3 protocol is now available to Licenced Monitoring Operators (LMOs), manufacturers and other game developers. It is targeted to be operational by the end of 2018. It will use the best security and technology available, is adaptable, flexible and robust. This upgrade will future-proof the service of high-quality gaming environments.

The Office of Liquor and Gaming Regulation (OLGR) and Queensland LMOs will continue to support all existing operating gaming machines in the field until the end of their operational life. QCOM 3 and existing QCOM gaming machines can operate simultaneously. This means you can add to your QCOM 3 fleet one machine at a time.

QCOM 1.6 product will still be accepted for evaluation and approval through to at least 2021. Consequently, there is unlikely to be any adverse effect on the availability of new product for the Queensland market. Read more about the availability of QCOM3 games.

OLGR expects the introduction of QCOM 3 will bring benefits to all parties involved in EGM manufacturing, monitoring and control. For gaming venues, the introduction of QCOM 3 will mean:

  • options for varied and new games, jackpots, services and product choices
  • cost savings due to significant improvements in serviceability, maintenance and remote upgradability
  • in the long term, just one gaming network per venue
  • for the foreseeable future, you will not have to upgrade your LAN again, given that QCOM 3 uses the most widely used and supported business LAN in the world.

This infrastructure upgrade means you may need to install a fibre optic to an Ethernet Local Area Network (LAN). As Ethernet is the most widely used LAN in the world you won’t need to upgrade your LAN again for some time.

Read more about preparing to upgrade to QCOM 3 and QCOM 3 security requirements.

Register to receive QCOM3 updates

Register to receive updates about technical specifications, project phases, rollout details and dates, and invitations for industry feedback by subscribing to the QCOM3 newsletter.


General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

  • Gaming compliance enquiries

  • Liquor compliance enquiries