Responsible Service newsletter

Minister's message

We want all Queenslanders to feel that they can go out and enjoy our vibrant nightlife in a safe environment, without the danger of alcohol-fuelled violence.

That’s why, from 1 July, the Queensland Government will be asking people who enter some licensed venues in Queensland’s 13 safe night precincts to ‘scan in for a safe night out.’

To help venues communicate this new requirement to their patrons, an awareness campaign - featuring 6 animations and a Spotify advertisement - will run for about 2 months on popular social media channels (Facebook, Twitter and Instagram) from mid-June.

We know that ID scanning is a familiar concept to patrons, with some venues already using stand-alone scanners as part of their own security measures. This campaign will instead highlight the purpose of networked ID scanners and the role they have alongside police and court banning orders to prevent repeat offenders from engaging in anti-social and violent behaviour.

To coincide with the public awareness campaign, the Office of Liquor and Gaming Regulation (OLGR) will also provide downloadable posters for licensees to display at venue entry points.

I encourage you to keep an eye and ear out for the advertisements, and to share these with your patrons and colleagues - they are short, catchy and get the message across that if you act inappropriately in a safe night precinct, you’ll miss out.

ID scanner funding

It has been pleasing to hear about licensees who have been installing ID scanners and working with other venues to promote safe and vibrant nightlife.

Venues that are required to operate a networked ID scanning system can apply for the one-off assistance payment of $4,000 (ex GST) from the Queensland Government. OLGR posted an application form to all relevant licensees last month.

It is important to note that this funding is only available to those licensed venues who are required by law to install an ID scanner by 1 July (i.e. venues in a safe night precinct who are permanently approved to trade past midnight). This does not include those who may choose to join the scheme at a later date.

For further information, including contact details of the approved operators, please refer to the information on ID scanners available at ID scanning in licensed venues.

The Hon Yvette D’Ath MP
Attorney-General and Minister for Justice and Minister for Training and Skills

Executive Director's message

ID scanners update

On 1 July 2017, it will be mandatory for non-exempt licensed venues that permanently trade past 12 midnight within a safe night precinct to operate a networked ID scanner at their premises.

The following classes of licence are exempt:

  • a commercial special facility licence, if the principal activity of the business conducted under the licence is a casino or a convention centre
  • a subsidiary on-premises licence (meals) (that is, a restaurant)
  • a subsidiary on-premises licence if the principal activity of the business conducted under the licence is the provision of accommodation (e.g. a motel).

You can also request to have your premises, or part of the premises, declared ‘not regulated’ (or exempt) from ID scanning. The Commissioner for Liquor and Gaming will consider the request and, if approved, a condition will be endorsed on your liquor licence declaring part of the premises as ‘not regulated’.

Please see Guideline 59: Declaration of licensed premises (or part of) as ‘not regulated for ID scanning’ for more information.

Who needs to have their ID scanned?

Generally, you are required to scan the ID of patrons who enter your premises after 10pm.

However, the following people are not required to have their ID scanned:

  • Employees of the licensee - this includes contractors and entertainers who enter the premises after 10pm for the purpose of conducting business (unless they are entering as a patron).
  • People attending a function at the premises - people with the sole purpose of visiting your premises to attend a function (e.g. a 21st birthday that is not open to the public, or a wedding).
  • People attending the premises for the sole purpose of dining/meals - people whose sole purpose is to eat a meal in a part of your premises ordinarily set aside for dining. However, this only applies if your current licence type is a
    • commercial hotel
    • subsidiary on-premises licence if the principal activity of the business conducted under the licence is the provision of accommodation
    • community club.
  • Residents of the premises - this includes temporary (e.g. hotel guests) and permanent residents.

Go to ID scanning in licensed venues for more information, including contact details of the approved operators.

Mike Sarquis
Executive Director
Office of Liquor and Gaming Regulation

Annual fee self-assessment notices due late June

This month, the Office of Liquor and Gaming Regulation (OLGR) will send out annual fee self-assessment notices to all licensees.

No doubt you understand how important it is to pay your annual licence fees by the due date of 31 July 2017.

Remember, OLGR does not accept credit card details by email or fax, including PDF attachments. This is in accordance with the Payment Card Industry Data Security Standard.

Please take this into consideration when paying your licence fee, especially if you are used to sending credit card details via an email or fax.

The easiest way to pay your licence fees is through the OLGR client portal. To use the client portal you must register using your access key, which is the 8-letter key provided in your annual licence fee summary.

Read more about penalties for late payment of liquor licence fees.

If you have questions or need any clarification you can contact us via email at

Compliance signage for licensed venues

Did you know that all licensees must advise patrons that they can ask to see the risk-assessed management plan (RAMP) for the licensed venue? A View RAMP sign and LCD is now available for you to download and display at your venue.

We’ve reworked ‘Compliance signage for licensed venues’ web content into a multi-page guide by topic:

You can download the artwork files for free, then print/upload to your LCD screens and display these at your licensed venue.

The Compliance signage for licensed venues guide URL stays the same, so your bookmarks will continue to work.

Please let us know if you see a need for a sign that we do not currently provide.

Responsible Gambling Awareness Week 2017

Queensland’s Responsible Gambling Awareness Week (RGAW) will be held from 24 to 30 July 2017 with the theme, ‘Is your gambling getting out of hand?’

The aim of the week is to encourage gamblers to stay within their limits and highlight the support available to people who feel gambling may have become a problem for them.

In the lead up to RGAW, the Queensland Government is running a ‘Gambling too much?’ advertising campaign at major sporting stadiums and on Facebook.

In May, gambling providers would have received updated copies of player information and Gambling Help materials to display in their venues. Signage, including LCD displays, is available now for you to download and use.

To find out how to become involved in RGAW activities in your area, please contact your local Gambling Help service.

Go to Gambling awareness campaigns for signage, more information on our gambling harm minimisation activities, or to review the Queensland Responsible Gambling Code of Practice, including a step-by-step resource manual to assist in implementing the Code at your venue.

Save the date, 1 July 2017: excluded persons reporting will be online

From 1 July 2017, an online link will activate, allowing you to report your exclusions data for the period 1 January to 30 June 2017 (

Using the online link is quick and easy, and removes the need to fax or mail forms to the Office of Regulatory Policy.

For assistance, please phone (07) 3033 0015 or email

Your exclusions report is due by 21 July 2017.