Compliance checklist for liquor and gaming licensees and permit-holders
This checklist is for liquor and gaming licensees and permit-holders. Not all questions may be relevant to your licensed venue, you can skip those that don't apply.
Please note: As a licensee or permit-holder you are responsible to ensure you understand and comply with the detailed legislative requirements of the liquor and gaming laws that apply to your venue. This checklist provides a summarised version, it is not an exhaustive list. Refer to the relevant legislation where you need to refresh your knowledge.
- Liquor Act 1992
- Liquor Regulation 2002
- Security Providers Regulation 2008
- Gaming Machine Regulation 2002
- Fire and Emergency Services Act 1990
- Building Fire Safety Regulation 2008
Before printing this checklist, ensure you have opened all the sections you need to be included in your printed document.
Licence/permit conditions
| If applicable, is the approved manager present or reasonably available?
Section 155AD of the Liquor Act 1992 |
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| Does your licensed area comply with the description on the licence/permit document? |
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| Is your venue complying with all conditions contained on the licence/permit document?
Section 226 of the Liquor Act 1992 |
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| Is liquor supplied in line with the authority of the licence? For example: time, quantity, way, purpose?
Section 146 of the Liquor Act 1992 |
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Documents and signage
| Are all certificates, licences and permits current? For example: RSA, RMLV, Approved Manager, liquor licences/permits?
Sections 141C, 145A, 155AE of the Liquor Act 1992 |
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| Does exterior signage conspicuously include the licensee's name, premises name, nature of the business conducted and the hours that liquor may be sold?
Section 143 of the Liquor Act 1992 |
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Service and supply
| Are adequate policies and procedures in place to ensure patrons are not supplied or able to consume liquor if they are unduly intoxicated, disorderly or a minor?
Section 156 of the Liquor Act 1992 |
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| Is clean and potable water available for patrons?
Section 27A of the Liquor Regulation 2002 |
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| Are adequate policies and procedures in place to ensure there are no non-exempt minors on the premises?
Section 155 of the Liquor Act 1992 |
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| Are there sufficient ID checking processes in place? |
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Safety and preserving amenity
| Do you provide and maintain a safe environment in and around your premises?
Section 142ZZB of the Liquor Act 1992 |
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| Have you taken all reasonable steps to ensure the use of the premises does not adversely affect the amenity of the neighbouring area?
Section 142ZZB of the Liquor Act 1992 |
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| Is the premises clean and in good repair?
Section 154(6) of the Liquor Act 1992 |
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| Are environmental conditions, such as lighting and noise levels, enabling staff to efficiently engage with patrons? For example, can staff easily see and hear patrons to assess whether they could be unduly intoxicated? |
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| Is firefighting equipment easy to access and free from obstruction?
Refer to the Fire and Emergency Services Act 1990 and the Building Fire Safety Regulation 2008 |
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| Has firefighting equipment been checked and tagged in the last 6 months?
Refer to the Fire and Emergency Services Act 1990 and the Building Fire Safety Regulation 2008 |
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| Are emergency exits clearly identified, free from obstruction and easily opened?
Refer to the Fire and Emergency Services Act 1990 and the Building Fire Safety Regulation 2008 |
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Security providers and incident register
| Are crowd controllers dressed in a way so they are distinguishable from patrons?
Section 142AG(b)(iii) of the Liquor Act 1992 |
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| Are the required number of crowd controllers engaged?
Refer to your licence conditions and section 142AG(1) of the Liquor Act 1992 and section 37C of the Liquor Regulation 2002 |
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| Is the security provider register completed correctly?
Section 18 of the Security Providers Regulation 2008 |
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| Have all crowd controllers signed on and off?
Section 18 of the Security Providers Regulation 2008 |
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| Do all crowd controllers have a current training course certificate (RSA or RMLV), and has a copy of the certificate and licence been given to the licensee? Section 142AG(1)(b) of the Liquor Act 1992 |
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| Is a copy of the certificate and licence kept on the premises?
Section 142AG(1)(c) of the Liquor Act 1992 |
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| Are all incidents correctly recorded and signed off? For example, when a person is injured or removed from the premises. Section 142AI of the Liquor Act 1992 and section 37E of the Liquor Regulation 2002 |
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CCTV
| Are you required to have CCTV at your premises? |
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| Has the equipment been checked before trading to ensure it is operating effectively, and have the details been recorded including the time, date and name of the person who checked it? Section 37DA of the Liquor Regulation 2002 |
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| Is the equipment operational and recording for the period starting at 8pm? Section 142AH of the Liquor Act 1992 |
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| If the equipment has malfunctioned, have arrangements been made within 48 hours to have it repaired, and have all details been recorded?
Section 37DA of the Liquor Regulation 2002 |
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| Has the equipment been checked and certified by a qualified person within the last 6 months?
Section 37DA of the Liquor Regulation 2002 |
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| Has this certification been recorded in a register?
Section 37DA of the Liquor Regulation 2002 |
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| Is CCTV in all places as required, including all entry and exit points that provide access for patrons, and the interaction between patrons and staff or crowd controllers at those points? Section 37D of the Liquor Regulation 2002 |
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| Are recordings kept for 28 days or for 1 year if an incident occurs? Section 37D of the Liquor Regulation 2002 |
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| Is CCTV signage displayed conspicuously?
Section 142AH of the Liquor Act 1992 |
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| Does the recording display the correct time and date?
Section 37D of the Liquor Regulation 2002 |
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| Is each recording stored in a secure place at the premises? Section 37DB of the Liquor Regulation 2002 |
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Practices and promotions (including advertising)
| Have you prevented the advertisement of anything that is, or could be deemed as an unacceptable practice or promotion? Section 142ZZC of the Liquor Act 1992 |
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| Have you ensured that any acceptable advertising is not visible or audible to a person who is outside the premises? Section 142ZZC of the Liquor Act 1992 |
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| Are all liquor practices or promotions occurring acceptable under the law? Section 142ZZ of the Liquor Act 1992 and Liquor Guideline 60 |
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| Is there a RAMP or dedicated management plan for these? |
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| Are adequate harm minimisation measures implemented? |
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| Have staff been sufficiently informed of these measures? |
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| Is responsible service of alcohol (RSA) signage present? |
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| Have you ensured rapid intoxication drinks are not sold or supplied during a restricted period? Section 155AI of the Liquor Act 1992 and section s41B of the Liquor Regulation 2002 |
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Risk Assessment Management Plan (RAMP)
| Is your RAMP available for inspection? Section 54 of the Liquor Act 1992 |
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| Is your relevant RAMP signage displayed conspicuously? Section 54 of the Liquor Act 1992 |
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| Are staff and crowd controllers aware of the RAMP and do they perform their duties in compliance with it? Section 54 of the Liquor Act 1992 |
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Gaming machines
| Do you have gaming machines at your premises? |
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| Is your premises a club? Complete a monthly self assessment checklist—clubs (Form 75B) |
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| Is your premises a hotel? Complete a monthly self assessment checklist—hotels (Form 75A) |
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Also consider...
- Learn more about liquor fines and penalties for non-compliance.
- Read about the requirement to display a liquor licence.
- Take our compliance inspections for licensed venues refresher and test your knowledge with the quiz.
- Check if you need to lodge an annual return by 21 July each year.
- Last reviewed: 6 Jan 2020
- Last updated: 16 Nov 2022
I want to...
Contact
General enquiries 13 QGOV (13 74 68)
- Licence and permit enquiries
1300 072 322
OLGRlicensing@justice.qld.gov.au
- Gaming compliance enquiries
gamingcompliance@justice.qld.gov.au
- Liquor compliance enquiries
liquorcompliance@justice.qld.gov.au
- Media enquiries (07) 3738 8555