Procurement Assurance Model: Guidance for suppliers

The Queensland Government wants to partner with suppliers that deliver on their contract commitments, uphold high standards and create value for Queenslanders.

The Procurement Assurance Model (PAM) is designed to make it easier for your business to work with us, while ensuring taxpayer funds are spent wisely. It will reward performance excellence, help suppliers build capability where needed to meet the standards of the Queensland Government Supplier Code of Conduct (the Code), and provide safeguards against poor practices that undermine trust and value for money.

The PAM promotes recognition, support and accountability to strengthen Queensland's supply chains, foster innovation and unlock opportunities for local businesses – especially through major investments, such as the Brisbane 2032 Olympic and Paralympic Games.

Bookmark this page as a ready reference to remain informed of your obligations and stay up to date about the PAM's Incentive Scheme for suppliers, which commences on 1 January 2027.

Capability building

The PAM supports you to strengthen business practices and meet the Code's standards through the application of capability building initiatives:

  1. Proactive capability building (optional): Suppliers can access optional resources such as workshops, webinars, guides, PAM introductory videos, and e-newsletters.
  2. Reactive capability building (mandatory): If applied to the supplier by the decision maker as the outcome of unmet commitments, the supplier will be informed of:
    • the unmet commitment and its severity (minor or moderate)
    • the actions required and deadlines for resolving the issue.

Failure by your business to engage in reactive capability building may also be considered as an unmet commitment under the PAM.

Supplier responsibilities

From 1 January 2026, as a supplier working with the Queensland Government, you must:

  • adhere to the behavioural standards outlined in the Code, as specified in your contract
  • and
  • provide any documents and/or information reasonably requested by the Procurement Assurance Branch as part of assurance assessment conducted to determine your adherence with the Code and PAM Framework.

In addition, principal contractors are accountable for:

  • ensuring
    • subcontracts include a requirement to comply with the Code
    • reasonable efforts are made to ensure subcontractors adhere to this obligation
    • and
    • records of these efforts are retained.
  • ensuring that any Purposeful Public Procurement (PPP) commitments are expressed in sufficient detail in subcontracts to enable an objective assessment of their delivery.
  • refraining from engaging sanctioned suppliers on government projects.
  • referring complaints relating to suspected unmet commitments to the Code to the Procurement Assurance Branch via

If you fail to meet these requirements, you may face consequences under the PAM Framework.

Impact of outcomes on suppliers under the PAM

Details regarding the impact of outcomes under the PAM Framework and whether these outcomes are entered on the Queensland Government Procurement (QGP) Assurance Portal appear below. Refer to section 3.3.8 of the PAM Framework for further information about the QGP Assurance Portal.

Unmet commitment to the Code Outcome recorded on the QGP Assurance Portal Impact of PAM outcome
Minor Not applicable Mandatory reactive capability building only
Moderate Improvement Notice only Mandatory reactive capability building only
Major – Suspended sanction Suspended sanction recorded No impact on existing contracts; however, to maintain eligibility for new contracts and extensions, suppliers must:
  • comply with assurance assessments
  • complete corrective actions within the timeframe allocated by the decision maker
Major – Sanction Sanction recorded No impact on existing contract (unless separate action under the contract is taken by the procuring agency); however, the supplier may be:
  • ineligible for new contracts, including extensions
  • and
  • suspended from relevant prequalification/panels

How to appeal an outcome

Send your request for a review via email to PAMAssurance@hpw.qld.gov.au with “Appeal” in the subject line.

Refer to section 3.3.7 of the PAM Framework for further information regarding the appeal process.

Procurement Assurance Branch contact information

For general PAM Framework enquiries: