Registration of a retirement village and cancellation of registration

Under the Retirement Villages Act 1999, all retirement village operators must register their schemes.

Eligibility

You cannot operate a retirement village scheme in Queensland if you:

  • are insolvent under administration
  • have a conviction for fraud or dishonesty punishable by at least 3 months imprisonment, or for an offence of physical violence.

Application process

To register a retirement village scheme:

  1. complete Retirement Villages Form 2 - Application for registration as a retirement village scheme (PDF, 476KB)
  2. pay the registration fee and the criminal history check fee
  3. complete your public information document (PID). A PID can be created using Retirement Villages Form 1 - Public information document (PDF, 244KB)
  4. attach any other documents requested
  5. provide originals or certified copies of your birth certificate, birth extract, passport, Australian Citizenship Certificate or drivers licence
  6. lodge the entire application (see the form for lodgement details).

Processing time

Processing time is between 4 and 6 weeks. However, it can take longer if we need to contact you for missing information or fees.

After your application is processed

If your application is approved, your scheme's name and details are placed on a list that the public can search to confirm you are registered.

If your application is not approved, you will be notified in writing, including the reasons for the decision.

Appealing a decision

After receiving the notice that your application has been declined, you may apply under the Queensland Civil and Administrative Tribunal Act 2009 for a review of the decision by the Queensland Civil and Administrative Tribunal (QCAT).

Termination of registration

How to cancel your registration

If you no longer wish to operate a retirement village and seek to cancel your registration, you must complete the following three steps:

  1. make a request to us in writing.
  2. give each resident, and former residents who have not received exit entitlements, a written notice that explains:
    • you have asked to cancel the village's registration
    • how the cancellation would affect them
    • their right to object to the village's cancellation by writing to the department within 60 days
    • whether you have requested a release of the statutory charge, if relevant.
  3. provide us with a statutory declaration stating your compliance with the requirements to:
    • notify residents and former residents who have not received their exit entitlement of your application for cancellation of registration, and
    • give a copy of the notice given to the residents.

Once we are satisfied you have done these things, your village registration will be cancelled.

Being deregistered

If we believe that your retirement village is no longer operating, we will notify you in writing that your village will be deregistered. The notice explains the reasons and how you can appeal the decision.

After receiving the notice, you have 28 days to lodge a written notice of appeal with QCAT. Otherwise, the village will be deregistered 30 days from the date of the notice.

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