Writing a business plan

A business plan documents your objectives and the strategies and structures you have in place for achieving them.

Your business plan should explain how you will manage all the important aspects of your business, from products and services to operational plans and finances.

Video: Writing a business plan

Watch our video on why you should write a business plan for your new or current business.

Topics include:

why it's important to create and review a business plan
the information to include in your business plan
using a business plan to achieve your business goals
downloading and completing our business plan template.

Transcript of video

Use a business plan to:

help you start a new business
help you improve the performance of an existing business
attract funding for an investment
communicate business progress to stakeholders
communicate business goals and objectives to internal staff members
attract potential buyers for the business.

A business plan is a 'living' document, so it should evolve and change—think of it as an operating guide for your business throughout the start-up, operations and succession phases.

Thumbnail of business plan Word template

Download and write a full business plan

Download our free full business plan template and use the guidelines below to write a plan for your business.

There are also other templates available that may better meet your needs—visit business.gov.au.

You should customise your chosen template to suit your business and industry.

We explain below how you can start with a 1-page business plan to ease you into the process of completing the full business plan.

Business plan elements

The elements of your business plan will vary depending on:

what phase your business is in (starting, running, selling)
the industry your business is in
how you choose to use the plan (e.g. for internal development purposes).

Every business plan will be different, but they will generally include similar elements. The sections of our business plan template are listed below—use these as a guide when completing it or as a reference when creating your own.

At the start of your business plan, include the following business details:
- business name
- date registered
- owner(s)
- Australian Business Number (ABN)
- Australian Company Number (ACN) – if applicable
- tax file number (TFN)
- business address
- contact details
- website details
- social media details.
Read about choosing a business structure and getting the right licences and registrations.
This section provides an overview of the business concept. It should be attention-grabbing and succinct—the content will be covered in more detail in future sections.
While this is the first section of the plan, it can often help to write it last after the other sections have been finalised.
This helps to ensure that the executive summary covers all the key information within the plan.
It should define:
- what your business vision is
- what your legal structure is
- what products and services you offer
- who your customers are
- what sets you apart from your competitors
- how you will create a market for your products and services
- how you will operate
- what your financial projections are
- how your business or industry will evolve
- who owns or manages your business
- what your short-term and long-term goals are.
Refer to the corresponding sections in our free business plan template:
- 2.1 Products and services
- 2.2 Market analysis
- 2.3 Industry description and outlook
- 2.4 SWOT analysis
In this section, you should highlight your business products and services and describe what makes them unique, such as their:
- features
- benefits
- limitations
- cost and sale price.
You can also include details of any plans your business has to introduce new products and services.
Your market analysis should describe your target market (e.g. local, international) and target customers.
Add in the research you have done about your industry and the market trends.
In this section, you will also complete a SWOT analysis (strengths, weaknesses, opportunities, threats).
Find out more about researching your market:
- planning and conducting market and customer research
- market research kit.
Refer to the corresponding sections in our free business plan template:
- 3.1 Current situation
- 3.2 Marketing objectives
- 3.3 Target segments
- 3.4 Competitor analysis
- 3.5 Brand positioning
- 3.6 Marketing programs
- 3.7 Marketing tactics
- 3.8 Key actions
- 3.9 Business controls
A business plan should include a high-level summary of your market research and analysis.
Starting with your current situation, complete your marketing objectives and analysis around your target market and your competitiveness.
Complete your customer and competitor profiles and develop a 1-page brand strategy.
These will help you prepare your marketing plan in section 3 of the template.
Your plan will include marketing tactics and an action plan. You will identify how you will set KPIs and report on your marketing effectiveness.
Learn about:
- branding your business
- writing a marketing strategy and plan.
Refer to the corresponding sections in our free business plan template:
- 4.1 Sales strategies
- 4.2 Sales analysis and forecast
- 4.3 Customer management
Explain your sales forecasts and targets in this section, and how you will manage customer records and payments. You should understand what sales strategies will work for you and the best channels to market your products or services.
You will also need to know what your current sales, volume and market share are and what you expect them to be for the next 2 years.
Learn about cash flow, invoices and payments and how to collect and store customer information for help with managing customers.

Regardless of your business or industry, you will need to prepare for operating some of your business online.
Note your digital and customer and data-protection strategies in your business plan. You could also include:
- the digital tools and resources that will be used in your business
- the people responsible for overseeing the digital strategy within the business
- details of any security considerations.
Complete a digital health check and learn how to create a digital strategy for your business.
Refer to the corresponding sections in our free business plan template:
- 6.1 Business structure
- 6.2 Contracts, licences and agreements
- 6.3 Intellectual property
- 6.4 Insurance
- 6.5 Leases
- 6.6 Employees
- 6.7 Financial
- 6.8 Legal and ethical trading
- 6.9 Risk management
- 6.10 Business continuity
In this section, record the legal and risk management considerations for your business.
Describe your business structure and the contracts you have now or could have in the future.
If you have a lease or are considering leasing premises, add the terms and conditions of the lease and any actions you need to take to your plan.
To complete the other legal section, learn about:
Search the Australian Business Licence and Information Service (ABLIS) if you need information about licences that relate to your business.
To identify the risks to your business, your business plan should also:
- outline and demonstrate that you have considered the risks to your business (a business risk analysis) and the possible consequences
- summarise the plans you have in place for overcoming these risks.
A risk matrix tool or risk management plan can be developed to help you analyse your business risks—read more about identifying and managing business risk.
You will also need to consider business continuity planning to prepare for unexpected situations.
Refer to the corresponding sections in our free business plan template:
- 7.1 Location
- 7.2 Production
- 7.3 Current performance
- 7.4 Plant and equipment
- 7.6 List of major suppliers
- 7.7 Stock and inventory
This section will cover all you know about how you do things in your business—for example, your standard operating procedures and how to ensure the quality of your products and services.
To better understand your business operations, read about:
Refer to the corresponding sections in our free business plan template:
- 8.1 Management and key personnel
- 8.2 Staff
- 8.3 Training
- 8.4 Recruitment
- 8.5 Succession planning
This section helps you note your current workforce structure and plan for the workforce you will have in the future as you grow, and for potentially passing the business to a successor.
Your business plan will detail your business's organisational structure (proposed or actual)—this is often shown as a diagram representing the business hierarchy, different roles within the business and how they relate to one another.
You should also consider succession planning, even if you haven't thought about how you would sell or pass on the business.
Learn about:
Refer to the corresponding sections in our free business plan template:
- 9.1 Start-up costs
- 9.2 Profit and loss forecast
- 9.3 Cash flow forecast
- 9.4 Balance sheet
- 9.5 Financial ratios
Your business plan should include your business finance details—there is a separate business finance template you can also complete.
Summarise your key financial details, including:
- costs for establishing or operating the business
- sales needed to break even
- projected cash flow
- funding arrangements
- payment plans.
You can assess the financial performance of your business using financial ratios.

- 10.1 Review and update business goals
- 10.2 Make a schedule to review your actions
The final section of the business plan should include a set of actions to take before you review your business plan next, and check your progress. This should be over a 6–12 month period, based on the business goals outlined in your plan.
Set a regular review date for the actions and the business plan. Assess which actions have been completed, which remain outstanding and which require updating to help your business plan remain relevant.
Read about skills for running a business to consider ways to improve your time management and leadership.

Optional business plan elements

While not essential, the following can supplement your business plan.

Business vision statement and business values

A comprehensive business vision statement defines what your business does and why it is important.

This could be added in more detail in your business plan and referred to in your executive summary. Find out how to create a business vision.

Business values are the principles, beliefs, and standards of behaviour that guide your business. Including this in your plan will better reflect your goals for the business.

Customer journey strategy

This section could include details of your business's key customer service strategies.

Consider mapping out the intended customer journey—the intended path customers will follow when interacting with your business.

Start with a short business plan

A 1-page business plan can be a good place to start your business planning.

It can cover only high-level information about your business value proposition (i.e. why a customer would want to buy your products and services) and business model.

A one-page plan can include details about:

your business vision and values
projected income and expenses
identified business risks
the customer segments you intend to target
the value proposition of your business
channels that could be used to reach your target customers (e.g. direct or online marketing)
your customer service plan
how you will receive payment for products and services
the activities needed to achieve your outcomes
the resources you will need
details of any partners you will use to provide goods and services
the cost structure for your products and services (based on all items as listed in the plan).

You can search online for tools that can help you create this plan—for example, a value proposition canvas or business model canvas.

Once you are satisfied with this short business plan, you can use it as the basis for your full business plan.

Communicating your business plan

Communicating your business plan to your staff and stakeholders is essential for implementing it and achieving your business goals, even when starting out with a small team.

Some practical tips for communicating the plan include:

being mindful of your audience—different communication styles will suit different audiences (e.g. you may be able to communicate more informally with your staff than with your stakeholders, board members or investors)
choosing an appropriate format, time and place—you could hold a staff meeting, schedule a business plan review session and invite all staff and stakeholders to attend, or create an online presentation
using clear, concise and simple language
making time to get feedback from your staff and stakeholders.

Read about skills for running a business for tips on developing your communication skills.

Learn about managing people through change.

Review and update your business plan

You will need to regularly review your business plan to ensure that it is relevant, achievable and up to date with any changes in your business.

Consider reviewing your business plan:

at regular intervals (e.g. quarterly or annually)
after a business SWOT analysis has been completed
when raising capital (e.g. approaching the bank for a loan or pitching to an investor)
before implementing growth strategies or new products
when new staff members are added to the team
when implementing a new organisational structure
before changes in the industry or to legislation
when preparing to sell the business.

To help you review your own plan, ask yourself the following questions:

What will the review schedule be?
Is the plan up to date?
Have the business goals changed?
Is the plan still matched to the business goals?
Are market trends changing?
Have there been major political, environmental, social or technological changes that affect your business?
Have there been significant changes in your finances or need for capital?
Is the plan still 'fit for purpose'?

Business planning resources and tools

The following planning resources and tools below can help you compile and update your business plan to ensure your business is on track to meet its goals.

Learn about planning for the future with free and short online courses through the Back to Work program. The University of Sunshine Coast also provides free, online courses on business planning.

Resources for finding licences, permits and codes of conduct

Use the Business Launchpad to discover all your licensing needs, compiled in your own customised guide.

You can also search for licences, permits and codes of practice using the Australian Business Licence and Information Service (ABLIS).

Learn about codes of conduct and codes of practices from: