Find templates, tips and advice to help you:
- improve your customer service and build long-term relationships
- manage complaints in a positive way
- collect and store customer information.
Improving your customer service
The principles of good customer service, measuring your customer service and creating a customer-service program.
During and after-sales service
Tips, techniques and examples to help you build long-term customer relationships through great service during and after a sale.
Managing customer complaints
Examples, advice and a template to help you handle customer complaints in a positive way.
Collecting and storing customer information
Collecting and storing customer information is essential to managing the sales and customer service aspects of your business. Find out how to do so legally.
Guarantees, warranties and refunds
Learn how your business can provide fair and legal guarantees, warranties and refunds to your customers.
The Competition and Consumer Act
Learn what the Competition and Consumer Act 2010 (replaces the Trade Practices Act 1974) means for businesses and consumers in Queensland.