Registered training organisations
About 5,000 registered training organisations (RTOs) provide vocational education and training across Australia. They differ from other, unregistered training organisations because they:
- are registered and regulated by the Australian Skills Quality Authority
- can issue nationally recognised qualifications.
- TAFE colleges and institutes
- adult and community education providers
- community organisations
- schools and higher education institutions
- commercial and enterprise training providers
- industry bodies
- other organisations that meet registration requirements.
RTOs that deliver training to apprentices and trainees are known as supervising registered training organisations (SRTOs).
You and your apprentice/trainee will need to choose an SRTO to partner with throughout the apprenticeship or traineeship. The SRTO will:
- help you develop a training plan for the apprentice/trainee
- deliver training
- assess the achievement of skills or 'competencies'
- issue the qualification upon completion.
Your apprentice's or trainee's SRTO will be responsible for the following activities during the life of the apprenticeship or traineeship.
Workplace assessment and planning
- assess your capacity to supervise and train your apprentice/trainee
- help you plan (workplace) tasks for your apprentice/trainee
- help you schedule study, training and work (for school-based apprenticeships and traineeships only).
Training and assessment
- negotiate and develop the training plan with you and your apprentice/trainee within strict timeframes
- train and assess your apprentice/trainee
- inform you about training costs, funding implications and training and assessment requirements.
- provide your apprentice/trainee with a training record within 14 days of the training plan being signed
- regularly check that your apprentice/trainee is keeping their training record up to date
- notify us if an apprentice/trainee is not progressing fast enough.
If needed, they will provide learning (literacy and numeracy) support for your apprentice/trainee to help them complete their studies.
- sign a completion agreement together with you and your apprentice/trainee, when they have completed all their training and assessment
- send it to us within 10 days of signing it
- issue the qualification to your apprentice/trainee upon successful completion
- contact us if you don’t sign a completion agreement (even though your apprentice/trainee has fulfilled all their training and assessment requirements).
Complaints and disputes
If you or your apprentice/trainee have problems with your training organisation, they are responsible for managing this formally, by following their internal complaints process.