Resolve issues with your supervising registered training organisation

Follow these steps to resolve issues you may experience with your supervising registered training organisation (SRTO).

Step 1: Understand their responsibilities

Refer to our page outlining the training organisation's obligations.

Step 2: Try to resolve it yourself

Try to resolve the issue yourself first by using our tips for resolving issues.

Step 3: Use their dispute resolution process

If Step 2 doesn’t resolve the issue, ask for a copy of the training organisation's complaint handling policy and process. Follow this process.

Step 4: Report it to us

If Step 3 doesn't resolve the issue, refer it to us, via Apprenticeships Info.

Step 5: Change your training organisation

If Step 4 doesn't resolve the issue, you may have to change training organisations.