Support your apprentice or trainee

We are here to help you support your apprentice or trainee during the term of their apprenticeship or traineeship.

Sometimes we can offer direct support and guidance, but other times, depending on the issue at hand, we will refer you to other specialist services.

Training and skills

Contact Apprenticeships Info for assistance with:

  • skills deficits
  • training contracts
  • training plans.

Effects of COVID-19

Find options for supporting your apprentice or trainee if you are unable to continue training in the workplace, or don't have enough work, due to COVID-19.

Specialist services

Depending on the issue, and its severity, we may refer your matter on to a specialist service.


Available 24 hours, Lifeline provides Australians experiencing emotional distress, with support, advice and suicide prevention services.


Relationships Australia

Provides counselling and family dispute resolution services to individuals, families and communities.

Relationships Australia

Kids Helpline

Free, confidential and available 24/7, Kids Helpline is an online and phone counselling service aimed at young people aged 5 to 25.

Kids Helpline

Working Women Queensland

Working Women Queensland assists vulnerable women with work-related matters, such as unfair treatment, underpayment and conditions of employment.

Basic Rights Queensland

Unfair treatment

Apprentices and trainees should be treated fairly in a workplace, just as any other employee. Examples of unfair treatment include:

  • behaviour that is offensive, intimidating, humiliating or threatening
  • ridicule, like name calling or racist jokes
  • physical and emotional intimidation such a display of threatening or offensive slogans.

If your apprentice or trainee feels like they are being treated unfairly, encourage them to:

  • keep a diary of the times they feel bullied or harassed, recording as much a possible
  • approach the person, or the person's supervisor, and request it stops
  • talk to the workplace health and safety officer or union member.

Workplace conflict

Common causes of workplace conflict include:

  • breached agreements
  • conflicting interests or values
  • discrimination, harassment, unfair treatment
  • bullying and personal safety concerns.
  • Last reviewed: 13 Oct 2022
  • Last updated: 8 Nov 2022