COVID-19 alert: South East Queensland in lockdown from 4pm, Saturday 31 July. Business restrictions apply.

Current business restrictions for coronavirus (COVID-19) in Queensland

South East Queensland lockdown

Lockdown restrictions apply from 4pm, Saturday 31 July until 4pm, Sunday 8 August for the local government areas of Brisbane, Gold Coast, Ipswich, Lockyer Valley, Logan, Moreton Bay, Noosa, Redland, Scenic Rim, Somerset and Sunshine Coast.

All non-essential businesses must close. A list of non-essential ('restricted') businesses is in Schedule 3 of the Chief Health Officer's restrictions for locked down areas (South East Queensland) direction. This includes:

  • retail food services (e.g. pubs, restaurants, cafes and fast food outlets) except for takeaway and home delivery services
  • entertainment facilities (e.g. theatres, cinemas, music halls and concert halls)
  • face-to-face learning at universities, TAFEs or other higher education settings
  • major sports stadiums, convention centres and showgrounds
  • indoor and outdoor events (e.g. marathons, cultural festivals, fetes, expos)
  • theme parks, outdoor amusement parks, tourism experiences and arcades
  • zoos, aquariums and wildlife centres, except to provide maintenance and care for animals
  • amusement centres (e.g. places to play billiards, pool, pinball machines or video games)
  • gyms, health clubs, fitness centres, yoga, barre, spin facilities and dance studios
  • indoor and outdoor sporting centres and venues (e.g. netball, golf, tennis and lawn bowls)
  • places of public worship, except for weddings (maximum 10 people including the celebrant and couple) and funerals (maximum 10 people including funeral staff). Religious ceremonies may be livestreamed if everyone involved in the service participates from their place of residence.
  • spas, nail salons, hairdressers, beauty salons, waxing salons, tanning salons, tattoo parlours, non-therapeutic massage and water-based spa services
  • massage parlours, unless providing massage therapy for the management or prevention of disease, injury or condition by a registered health practitioner or qualified massage therapist
  • auction houses
  • betting agencies and gaming lounges
  • casinos, gaming or gambling venues, including wagering outlets that are accessible by members of the public
  • markets, except for food and farmers markets only selling food
  • galleries, museums and libraries
  • community facilities, such as community halls excluding the provision of hosting essential voluntary or public services such as foodbanks and homeless services
  • sex on premises services, sex services premises and strip clubs
  • public swimming pools (apartment/body corporate complex pools can stay open if they are only used by permanent residents)
  • nightclubs.

Funeral services and wedding ceremonies can have up to 10 people including the celebrant and 2 witnesses for weddings and including the person conducting the service for funerals. Wakes and receptions must be postponed until after lockdown.

Essential retail

Types of essential retailers include (but are not limited to):

  • shopping centres with essential services (e.g. supermarkets)
  • supermarkets, greengrocers, butchers and bakeries
  • health food and supplement stores
  • uniform and protective equipment outlets (clothing, shoe and accessory stores cannot open)
  • pharmacies
  • pet supply shops and pet care
  • petrol stations
  • electronics and technology retailers
  • newsagents and post offices
  • speciality toy stores for essential educational, behavioural or developmental needs
  • hardware stores
  • basic clothing.

You are encouraged to operate in a way that allows minimal or no contact with the community (e.g. by providing 'click and collect' options and delivery).

Essential work

Business owners and employees can only leave their home for essential work or other limited permitted purposes. Essential work is any work that is urgently required for safety reasons, or to maintain essential services and supplies to the community and can't be done from your home.

Commercial construction can continue at unoccupied premises. Essential or emergency construction can continue on sites that are occupied but you must minimise interactions between workers and residents, staff or visitors.

Childcare centres can remain open for children of essential workers only.

Requirements for wearing a face mask apply.

Read more about:

All other areas of Queensland

  • Indoor businesses: 1 person per 2 square metres or 100% allocated seated and ticketed capacity.
  • Outdoor businesses: No capacity restrictions.
  • Wedding ceremonies:
    • 1 person per 2 square metres, or 200 people, or 100% capacity with ticketed and allocated seating (whichever is greater).
    • No restrictions on outdoor weddings.
    • All guests can dance (indoors and outdoors) if following the 1 person per 2 square metre rule.
  • Funerals:
    • 1 person per 2 square metres, or 200 people, or 100% capacity with ticketed and allocated seating (whichever is greater).
    • No restrictions on outdoor funerals.
  • Buffets and self-service food: No restrictions.
  • Tourism vehicles and vessels: No capacity restrictions for vehicles and vessels up to 50 patrons.
  • Casinos and large convention centres: 100% capacity with ticketed and allocated seating (with a COVID Safe plan).
  • Restricted businesses must follow the COVID Safe checklist for restricted businesses.
  • Events must meet COVID Safe event requirements.

Read more about:

Support for lockdown-impacted businesses

Your business may be eligible for the 2021 COVID-19 Business Support Grants if you've been impacted by the South East Queensland lockdown.

Grants of $5,000 are available to eligible small and medium businesses across Queensland affected by the lockdown that commenced on Saturday 31 July 2021 and lockdowns in other states. Businesses outside of these lockdown areas may also be eligible.

Check In Qld app

Download the free Check In Qld app for your business to collect customer and staff information.

From 1am, Friday 9 July 2021, more businesses must use the Check In Qld app to collect customer and staff information. See a full list of businesses who must use the app.

It is also now mandatory for food businesses, including food courts, to collect details of takeaway customers using the app.

Your business may need to follow restrictions to help stop the spread of coronavirus (COVID-19). These businesses are called 'restricted businesses'.

Find a list of restricted businesses (schedule 1 of the businesses, activities and undertakings direction).

Learn more about current business restrictions.

This page includes information for businesses on:

Current restrictions overview

Lockdown restrictions apply from 4pm, Saturday 31 July until 4pm, Sunday 8 August for the local government areas of Brisbane, Gold Coast, Ipswich, Lockyer Valley, Logan, Moreton Bay, Noosa, Redland, Scenic Rim, Somerset and Sunshine Coast.

All non-essential businesses must close. A list of non-essential ('restricted') businesses is in Schedule 3 of the Chief Health Officer's restrictions for locked down areas (South East Queensland) direction. This includes:

  • retail food services (e.g. pubs, restaurants, cafes and fast food outlets) except for takeaway and home delivery services
  • entertainment facilities (e.g. theatres, cinemas, music halls and concert halls)
  • face-to-face learning at universities, TAFEs or other higher education settings
  • major sports stadiums, convention centres and showgrounds
  • indoor and outdoor events (e.g. marathons, cultural festivals, fetes, expos)
  • theme parks, outdoor amusement parks, tourism experiences and arcades
  • zoos, aquariums and wildlife centres, except to provide maintenance and care for animals
  • amusement centres (e.g. places to play billiards, pool, pinball machines or video games)
  • gyms, health clubs, fitness centres, yoga, barre, spin facilities and dance studios
  • indoor and outdoor sporting centres and venues (e.g. netball, golf, tennis and lawn bowls)
  • places of public worship, except for weddings (maximum 10 people including the celebrant and couple) and funerals (maximum 10 people including funeral staff). Religious ceremonies may be livestreamed
  • spas, nail salons, hairdressers, beauty salons, waxing salons, tanning salons, tattoo parlours, non-therapeutic massage and water-based spa services
  • massage parlours, unless providing massage therapy for the management or prevention of disease, injury or condition by a registered health practitioner or qualified massage therapist
  • auction houses
  • betting agencies and gaming lounges
  • casinos, gaming or gambling venues, including wagering outlets that are accessible by members of the public
  • markets, except for food and farmers markets only selling food
  • galleries, museums and libraries
  • community facilities, such as community halls excluding the provision of hosting essential voluntary or public services such as foodbanks and homeless services
  • sex on premises services, sex services premises and strip clubs
  • public swimming pools (apartment/body corporate complex pools can stay open if they are only used by permanent residents)
  • nightclubs.

Funeral services and wedding ceremonies can have up to 10 people including the celebrant and 2 witnesses for weddings and including the person conducting the service for funerals. Wakes and receptions must be postponed until after lockdown.

Essential retail

Types of essential retailers include (but are not limited to):

  • shopping centres with essential services (e.g. supermarkets)
  • supermarkets, greengrocers, butchers and bakeries
  • health food and supplement stores
  • uniform and protective equipment outlets (clothing, shoe and accessory stores cannot open)
  • pharmacies
  • pet supply shops and pet care
  • petrol stations
  • electronics and technology retailers
  • newsagents and post offices
  • speciality toy stores for essential educational, behavioural or developmental needs
  • hardware stores
  • basic clothing.

Retailers are also encouraged to operate in a way that facilities minimal or no contact with the community, for example by providing click and collect options and delivery.

Essential work

Business owners and employees can only leave their home for essential work or other limited permitted purposes. Essential work is any work that is urgently required for safety reasons, or to maintain essential services and supplies to the community and can't be done from your home.

Commercial construction can continue at unoccupied premises. Essential or emergency construction can continue on sites that are occupied but you must minimise interactions between workers and residents, staff or visitors.

Childcare centres can remain open for children of essential workers only.

Requirements for wearing a face mask apply.

Read more about:

  • Indoor businesses:
  • Outdoor businesses: No capacity restrictions.
  • Wedding ceremonies:
    • 1 person per 2 square metres, or 200 people, or 100% capacity with ticketed and allocated seating (whichever is greater).
    • No restrictions on outdoor weddings.
    • All guests can dance (indoors and outdoors) if following the 1 person per 2 square metre rule.
  • Funerals:
    • 1 person per 2 square metres, or 200 people, or 100% capacity with ticketed and allocated seating (whichever is greater).
    • No restrictions on outdoor funerals.
  • Buffets and self-service food: No restrictions.
  • Tourism vehicles and vessels: No capacity restrictions for vehicles and vessels up to 50 patrons.
  • Casinos and large convention centres: 100% capacity with ticketed and allocated seating (with a COVID Safe plan).

Collecting customer information

You may be required to collect and store information from customers, staff and contractors who visit your business. This information helps trace COVID-19 infections.

You must do this if your business is a restricted business.

Information you must collect includes:

  • full name
  • email address (or home address if email not available)
  • phone number
  • the date and time period of visit (time in and time out).

You must store this information for between 30 and 56 days, unless otherwise specified, and you must comply with privacy laws. You cannot use this information for any other purpose.

Check In Qld app

The free Check In Qld app makes it easier for you to collect information from customers who visit your business. Any business can register to use the app.

Your staff should also use the app to register when they are on the premises.

From 6am, 16 July 2021, it is mandatory for retail food businesses, including those in food courts, to collect details of takeaway customers using the Check In Qld app.

  • Hospitality businesses
    • retail food services (e.g. cafes, restaurants and fast food outlets), including for takeaway customers and food courts
    • hospitality operations that may be part of another business (e.g. a restaurant in a casino or a cafe in a gallery, or a bar or restaurant at a theme park)
    • pubs, licensed clubs, RSL clubs, function centres, bars, wineries, distilleries, microbreweries and licensed premises in hotels
    • nightclubs
  • Shopping centres and retail stores supplying goods and services to the public:
    • retail shopping centres
    • supermarkets, grocers, bakeries, butcher's shops, fishmongers, convenience stores, delicatessens
    • department stores, clothing and footwear stores
    • pharmacies
    • newsagents
    • bank branches (but not ATMs), post offices, insurance customer service branches
    • hardware stores, furniture stores, electrical stores, recreational goods stores
    • an agricultural or industrial business selling their produce or products on-site to the public
    • indoor and outdoor markets (e.g. food markets, craft markets)
  • Beauty and personal care services (e.g. hairdressing, beauty therapy, nail services, tanning services, cosmetic injection services, tattoo parlours, body piercing services, massage services, day spas and wellness centres, water-based spa services)
  • Real estate open for inspections and auctions, and auction houses
  • Entertainment venues (e.g. casinos, gambling or wagering outlets, stadiums, concert venues, theatres, auditoriums, cinemas, convention centres, show grounds, theme parks, outdoor amusement parks, tourism experiences, arcades, indoor play centres)
  • Indoor events (e.g. cultural festival and expos)
  • Outdoor events with dancing (e.g. music or dance festivals)
  • Leisure and recreation facilities (e.g. gyms, health clubs, indoor sports facilities, indoor pools, fitness centres, yoga studio, barre studios, spin facilities, dance studios, boot camps and personal training)
  • Short-term residential facilities (e.g. hotels, bed and breakfasts, backpackers, hostels, boarding houses, short-term holiday rentals, serviced apartments, hosting accommodation provided through online booking platforms)
  • Outdoor recreation (e.g. caravan parks, camping areas, zoos, aquariums, wildlife centres)
  • Galleries, museums, libraries and community centres (e.g. recreation halls)
  • Indoor weddings, funerals and places of worship
  • Higher education institutions (e.g. universities, TAFEs, registered training organisations)
  • Adult entertainment venues
    • You may collect information manually if the app's use could result in safety or liability issues for customers. You must comply with the requirements for collection and storage.

Note: This list may not be exhaustive. This list is taken from schedule 1 of the businesses, activities and undertakings direction.

Register your business to use the app and receive a set up guide to get started. You'll receive QR code posters to display on your premises so customers can check in using the app.

If a customer can't use the app to provide their information (e.g. internet service is temporarily interrupted, they don't have a smart phone, or they have age, disability or language barriers), you can:

  • enter their details on their behalf via the business profile mode on the app
  • collect their information in another way (e.g. a paper-based form). You must transfer the information to an electronic system within 24 hours.

Watch the Check In Qld - for business video for more information.

Find translated resources for the Check In Qld app.

Read more about collecting customer information electronically.

Customer limits

Generally, the size of your business premises determines how many customers you can have at once. This is called 'customer density'.

See 'current restrictions' above for customer density requirements in different areas of Queensland.

Hospitality businesses that do not collect contact details electronically must adhere to a customer density of 1 person per 4 square metres, with all customers seated and no dance floors.

Only include areas of your business that are open to the public when working out your floor space (e.g. for a restaurant, count the dining area, but not the kitchen).

Physical distancing rules also still apply. Where possible, customers must stay 1.5 metres apart at all times, except if they are in the same group.

Your business must still adhere to customer limits for any fire safety, planning approvals or work health and safety regulations.

Definitions

An outdoor area:

  • has fixed or temporary boundaries but is not fully enclosed
  • is open to the elements and has natural air flow
  • can include a veranda, balcony, deck, patio or similar structure that might be connected to an external wall of a building and have a roof, awning or eave
  • may include a rotunda, tarpaulin or shade structure situated in a larger open space.

It doesn't include:

  • atriums that are internal to a building
  • temporary or permanent marquees (except if walls or panels are lifted for the duration of the event)
  • tents (e.g. circus or performance tent).

If your venue has curtain walls, panel walls or other fittings which can fully enclose an area to protect from the elements, it should be considered as indoor. This includes if the fittings are used to enclose the area for short periods for customer comfort and safety during bad weather.

If you're unsure, you should operate as if it is an indoor space.

If your premises has both indoor and outdoor areas, follow the different restrictions for each area.

A restricted business is any business listed in schedule 1 of the Chief Health Officer's restrictions on businesses, activities and undertakings direction.

Restricted businesses include:

  • retail food services
    • cafes, restaurants, fast-food outlets
    • food courts
  • entertainment venues
    • pubs, licensed clubs, RSL clubs, function centres, bars, wineries, distilleries and microbreweries, and licensed premises in hotels
    • nightclubs
  • auction houses, real estate auctions and open house inspections
  • beauty and personal care services
    • hairdressing
    • beauty therapy (e.g. facials, makeup, waxing and laser treatments)
    • nail services (including manicures, pedicures)
    • tanning
    • cosmetic injections
    • personal appearance services where skin penetration is used (e.g.tattooing, body piercing, skin implants, hair implants, microneedling)
    • massage (therapeutic and non-therapeutic)
    • day spas and wellness centres (excluding water-based spa services such as saunas and bathhouses)
    • water-based spa services such as saunas, bathhouses and floatation services
  • entertainment venues
    • casinos, gaming or gambling venues including wagering outlets that are open and accessible for members of the public
    • major sports stadiums
    • concert venues, theatres, auditoriums and cinemas
    • convention centres
    • show grounds
    • theme parks, outdoor amusement parks, tourism experiences and arcades
    • indoor play centres
  • events (indoor and outdoor)
  • leisure and recreation
    • gyms, health clubs, fitness centres, yoga, barre, spin facilities dance studios, boot camps and personal training
    • indoor sports
    • indoor sporting centres and venues
    • indoor social sporting-based activities
    • community sports clubs
    • indoor swimming pools
  • residential facilities
    • hostels, bed and breakfasts, backpackers, boarding houses
    • short term rentals and short term accommodation (e.g. serviced apartments including holiday rentals, holiday accommodation or hosting accommodation provided through online booking platforms)
  • outdoor recreation
    • caravan and camping parks
    • zoos, aquariums and wildlife centres
  • non-residential institutions
    • galleries, museums, national and state institutions and historic sites
    • state and local government libraries
    • community facilities (e.g. community centres and halls, recreation centres, youth centres, community clubs, RSLs, PCYCs) excluding any dining, gaming or hospitality business in the facility
    • wedding ceremonies
    • funerals
    • other religious and civil ceremonies, places of worship (excluding outdoor places of worship, outdoor ceremonies, wedding ceremonies and funerals)
    • universities and other higher education institutions such as TAFEs and registered training organisations
  • professional and elite sport
  • adult entertainment venues, strip clubs, brothels, sex on premises venues and sole operator sex workers.

Ticketed and allocated seating is fixed seating where a customer is:

  • given a ticket or record of their assigned seat number
  • remains in their assigned seat as much as possible while they are at the venue.

Public health rules

All businesses must:

  • encourage at least 1.5 metres space between staff and customers, and between individual customers or groups
  • maintain good hand and respiratory hygiene
  • conduct regular cleaning and disinfection
  • send unwell staff home immediately. If they show any symptoms of acute respiratory disease, they need to get tested for COVID-19.

COVID Safe business planning

You must have plans in place that cover COVID-19 risks for the health and safety of your staff and customers.

Read more about COVID safe businesses.

All businesses must have a COVID Safe management plan (or work health and safety plan) in place. This covers your obligations under work health and safety laws to keep your customers and staff safe.

You do not need to submit this plan to any authority for approval.

Use the work health and safety plan for COVID-19 (PDF, 176KB) as part of your plan:

Follow advice from Workplace Health and Safety Queensland when developing your plan. You should also consider Queensland Health directions, and consult with your staff.

You may need to complete a COVID Safe checklist as part of your plan.

Phone the COVID-19 Work Health and Safety Hotline on 1300 005 018 about your obligations during COVID-19, or contact your union or industry association.

COVID Safe industry plans are no longer required. You must operate under a COVID Safe checklist for restricted businesses.

Businesses with a current COVID Safe site-specific plan must continue to operate under this plan.

You may be required to complete a COVID Safe checklist to operate your business. You must review, sign and display your completed checklist prominently on your premises.

From 1am, 25 June 2021, checklists for different industries have been replaced with a single checklist for all restricted businesses.

Complete a COVID Safe checklist for restricted businesses.

A checklist is also available for event operators. Read more about COVID Safe events.

Find COVID Safe checklists in other languages.

Checklists cover requirements for:

  • staff wellbeing
  • hygiene and cleaning
  • social distancing
  • management of deliveries, contractors and visitors
  • keeping records of all customers and visitors to your business.

You do not need to submit your checklist for approval to anyone. Enforcement officers may check that you've complied with the checklist, and you may be required to produce a signed copy (including via email).

Contact us

For further details on the business restrictions and how they apply to your business, you can contact Workplace Health and Safety Queensland on:

  • 1300 005 018 (for business obligation queries during COVID-19)
  • 1300 362 128 (for general work-related complaints).

You can also phone 13 42 68 for more information and assistance.

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