Current business restrictions for coronavirus (COVID-19) in Queensland

Current business restrictions

Requirements for wearing a mask will continue in South East Queensland (Brisbane, Gold Coast, Ipswich, Lockyer Valley, Logan, Moreton Bay, Noosa, Redland, Scenic Rim, Somerset and Sunshine Coast local government areas) until 4pm, Friday 24 September 2021.

All other business restrictions are now consistent across Queensland.

Learn about current business restrictions in Queensland.

Support for lockdown-impacted businesses

Your business may be eligible for the 2021 COVID-19 Business Support Grants if you've been impacted by the recent Queensland lockdowns or Queensland–New South Wales border closures.

Applications for employing businesses close on 16 November 2021.

Applications for non-employing sole traders close on 30 November 2021.

Check In Qld app

Download the free Check In Qld app for your business to collect customer and staff information.

From 1am, 30 August 2021, it is mandatory for Queensland taxis, limousines and rideshare vehicles to use the Check in Qld app.

Learn more about Check In Qld app requirements for taxis, limousines and rideshare vehicles.

View a full list of businesses who must use the app.

Your business may need to follow restrictions to help stop the spread of coronavirus (COVID-19). These businesses are called 'restricted businesses'.

Find a list of restricted businesses (schedule 1 of the businesses, activities and undertakings direction).

Learn more about current business restrictions.

This page includes information for businesses on:

Current restrictions overview

You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to.

A mask covering the nose and mouth must be worn:

  • outdoors (including on public transport and rideshare services) – you must wear a mask if you are unable to stay 1.5 metres apart from people who are not in your household, or if it's unsafe to do so
  • indoors – including workplaces, unless you can stay 1.5 metres apart or you are working alone in a closed office
  • schools – masks must be worn by teachers and staff (all schools), including high school students
  • in stadiums and airports (both domestic and international).

For more information, read the:

  • Indoor businesses:
  • Outdoor businesses: No capacity restrictions.
  • Stadiums and indoor and outdoor events:
    • 100% allocated seated and ticketed for stadiums
      • patrons must wear a mask at all times, including when seated.
      • patrons must be seated to eat and drink. Masks can be removed when eating or drinking.
      • 100% allocated seated and ticketed capacity for indoor events or 1 person per 2 square metres indoors.
        • no restrictions on outdoor events, however you are encouraged to wear a mask if unable to physically distance
    • Ticketed venues – 100% capacity with allocated seating (e.g. theatre, live music, cinemas, indoor sports, universities and other higher education institutions).
  • Wedding – indoors:
    • 1 person per 2 square metres, or 200 people, or 100% allocated seating and ticketed capacity (whichever is greater).
    • No restrictions on outdoor weddings.
    • All guests can dance (indoors and outdoors) if following the 1 person per 2 square metre rule.
  • Funerals – indoors:
    • 1 person per 2 square metres, or 200 people, or 100% allocated seating and ticketed capacity (whichever is greater).
    • No restrictions on outdoor funerals.
  • Buffets and self-service food: No restrictions.
  • Masks:
    • Must be worn in stadiums, airports and on all flights (both domestic and international). You are encouraged to carry a mask and wear it if you cannot physically distance.
    • Must still be worn in South East Queensland at all times (including workplaces) unless you can stay 1.5 metres away from others. You may remove your mask when eating or drinking, or exercising with your household or 1 other person.
  • Collecting customer information

    You may be required to collect and store information from customers, staff and contractors who visit your business. This information helps trace COVID-19 infections.

    You must do this if your business is a restricted business.

    Information you must collect includes:

    • full name
    • email address (or home address if email not available)
    • phone number
    • the date and time period of visit (time in and time out).

    You must store this information for between 30 and 56 days, unless otherwise specified, and you must comply with privacy laws. You cannot use this information for any other purpose.

    Read more about collecting and storing customer information.

    Check In Qld app

    The free Check In Qld app makes it easier for you to collect information from customers who visit your business. Any business can register to use the app.

    Your staff should also use the app to register when they are on the premises.

    From 1am, 30 August 2021, it is mandatory for Queensland taxis, limousines and rideshare vehicles to use the Check in Qld app. Every operator must register for a unique Check In Qld QR code for each vehicle and display the code where it is easy for people to scan and check in.

    Learn more about Check In Qld app requirements for taxis, limousines and rideshare vehicles.

    • Hospitality businesses
      • retail food services (e.g. cafes, restaurants and fast food outlets), including for takeaway customers and food courts
      • hospitality operations that may be part of another business (e.g. a restaurant in a casino or a cafe in a gallery, or a bar or restaurant at a theme park)
      • pubs, licensed clubs, RSL clubs, function centres, bars, wineries, distilleries, microbreweries and licensed premises in hotels
      • nightclubs
    • Shopping centres and retail stores supplying goods and services to the public:
      • retail shopping centres
      • supermarkets, grocers, bakeries, butcher's shops, fishmongers, convenience stores, delicatessens
      • department stores, clothing and footwear stores
      • pharmacies
      • newsagents
      • bank branches (but not ATMs), post offices, insurance customer service branches
      • hardware stores, furniture stores, electrical stores, recreational goods stores
      • an agricultural or industrial business selling their produce or products on-site to the public
      • indoor and outdoor markets (e.g. food markets, craft markets)
    • Beauty and personal care services (e.g. hairdressing, beauty therapy, nail services, tanning services, cosmetic injection services, tattoo parlours, body piercing services, massage services, day spas and wellness centres, water-based spa services)
    • Real estate open for inspections and auctions, and auction houses
    • Entertainment venues (e.g. casinos, gambling or wagering outlets, stadiums, concert venues, theatres, auditoriums, cinemas, convention centres, show grounds, theme parks, outdoor amusement parks, tourism experiences, arcades, indoor play centres)
    • Indoor events (e.g. cultural festival and expos)
    • Outdoor events with dancing (e.g. music or dance festivals)
    • Leisure and recreation facilities (e.g. gyms, health clubs, indoor sports facilities, indoor pools, fitness centres, yoga studio, barre studios, spin facilities, dance studios, boot camps and personal training)
    • Short-term residential facilities (e.g. hotels, bed and breakfasts, backpackers, hostels, boarding houses, short-term holiday rentals, serviced apartments, hosting accommodation provided through online booking platforms)
    • Outdoor recreation (e.g. caravan parks, camping areas, zoos, aquariums, wildlife centres)
    • Galleries, museums, libraries and community centres (e.g. recreation halls)
    • Indoor weddings, funerals and places of worship
    • Higher education institutions (e.g. universities, TAFEs, registered training organisations)
    • Adult entertainment venues
      • You may collect information manually if the app's use could result in safety or liability issues for customers. You must comply with the requirements for collection and storage.

    Note: This list may not be exhaustive. This list is taken from schedule 1 of the businesses, activities and undertakings direction.

    Register your business to use the app and receive a set up guide to get started. You'll receive QR code posters to display on your premises so customers can check in using the app.

    If a customer can't use the app to provide their information (e.g. internet service is temporarily interrupted, they don't have a smart phone, or they have age, disability or language barriers), you can:

    • enter their details on their behalf via the business profile mode on the app
    • collect their information in another way (e.g. a paper-based form). You must transfer the information to an electronic system within 24 hours.

    Watch the Check In Qld – for business video for more information.

    Find translated resources for the Check In Qld app.

    Read more about collecting customer information electronically.

    Helping customers comply with restrictions

    Customers visiting your business may be required to wear a face mask and use the Check In Qld app.

    Individuals must comply with any public health directions under the Public Health Act 2005, including any directions on mandatory mask wearing and using the Check In Qld app. While it is not up to you to enforce these directions, you should take all reasonable steps to ensure customers on your premises meet requirements.

    • Display signs about mandatory use of masks. Include where and when they are required (e.g. not required when seated) to set expectations.
    • Offer complimentary masks upon entry.
    • Have staff members greet customers to explain requirements for entry.
    • Display conditions of entry which include the use of masks. These conditions of entry must be placed in clear view to anyone entering your premises (e.g. at your entry door, on tables, at counters). Conditions of entry are only binding if you can prove your customers were able to read them and accept the terms before entering your premises.
    • Be aware of the exceptions to wearing face masks. You should not refuse entry to customers who have a legitimate reason for not wearing a mask.
    • Train your staff to use the same wording when dealing with customers who refuse to wear a mask. This should include reiterating restrictions and why mask wearing is required.
    • Always remain calm when dealing with a customer who refuses to wear a mask. It’s important to acknowledge their concerns and show empathy towards them. Try not to block them from entering or engage in an argument.
    • If the customer still refuses to wear a mask, ensure you maintain social distancing and suggest other ways to purchase your products, such as online.
    • If the customer does not comply, follow your business's complaint management processes.

    For further information:

    • Display multiple Check In Qld app signs and QR codes prominently at the entry of your business.
    • Have staff members greet customers to explain requirements for entry and help them use the app.
    • Display conditions of entry which include using the Check In Qld app. These conditions of entry must be placed in clear view to anyone entering your premises (e.g. at your entry door, on tables, at counters). Conditions of entry are only binding if you can prove your customers were able to read them and accept the terms before entering your premises.
    • Be aware of exceptions to using the Check In Qld app. These include customers who don’t have a smartphone, limited internet access and customers with age, disability or language barriers.
    • Your staff may be able to assist by checking in on their behalf through the business profile mode of the app.
    • Train your staff to use the same wording when dealing with customers who refuse to check in. This should include reiterating restrictions and why checking in is required.
    • Always remain calm when dealing with a customer who refuses to check in. It’s important to acknowledge their concerns and show empathy towards them. Try not to block them from entering or engage in an argument.
    • If the customer still refuses to check in, ensure you maintain social distancing and suggest other ways to purchase your products, such as online.
    • If the customer does not comply, follow your business's complaint management processes.

    For further information:

    Customer limits

    Generally, the size of your business premises determines how many customers you can have at once. This is called 'customer density'.

    See 'current restrictions' above for customer density requirements in different areas of Queensland.

    Hospitality businesses that do not collect contact details electronically must adhere to a customer density of 1 person per 4 square metres, with all customers seated and no dance floors.

    Only include areas of your business that are open to the public when working out your floor space (e.g. for a restaurant, count the dining area, but not the kitchen).

    Physical distancing rules also still apply. Where possible, customers must stay 1.5 metres apart at all times, except if they are in the same group.

    Your business must still adhere to customer limits for any fire safety, planning approvals or work health and safety regulations.

    Definitions

    An outdoor area:

    • has fixed or temporary boundaries but is not fully enclosed
    • is open to the elements and has natural air flow
    • can include a veranda, balcony, deck, patio or similar structure that might be connected to an external wall of a building and have a roof, awning or eave
    • may include a rotunda, tarpaulin or shade structure situated in a larger open space.

    It doesn't include:

    • atriums that are internal to a building
    • temporary or permanent marquees (except if walls or panels are lifted for the duration of the event)
    • tents (e.g. circus or performance tent).

    If your venue has curtain walls, panel walls or other fittings which can fully enclose an area to protect from the elements, it should be considered as indoor. This includes if the fittings are used to enclose the area for short periods for customer comfort and safety during bad weather.

    If you're unsure, you should operate as if it is an indoor space.

    If your premises has both indoor and outdoor areas, follow the different restrictions for each area.

    A restricted business is any business listed in schedule 1 of the Chief Health Officer's restrictions on businesses, activities and undertakings direction.

    Restricted businesses include:

    • retail food services
      • cafes, restaurants, fast-food outlets
      • food courts
    • entertainment venues
      • pubs, licensed clubs, RSL clubs, function centres, bars, wineries, distilleries and microbreweries, and licensed premises in hotels
      • nightclubs
    • auction houses, real estate auctions and open house inspections
    • beauty and personal care services
      • hairdressing
      • beauty therapy (e.g. facials, makeup, waxing and laser treatments)
      • nail services (including manicures, pedicures)
      • tanning
      • cosmetic injections
      • personal appearance services where skin penetration is used (e.g. tattooing, body piercing, skin implants, hair implants, microneedling)
      • massage (therapeutic and non-therapeutic)
      • day spas and wellness centres (excluding water-based spa services such as saunas and bathhouses)
      • water-based spa services such as saunas, bathhouses and floatation services
    • entertainment venues
      • casinos, gaming or gambling venues including wagering outlets that are open and accessible for members of the public
      • major sports stadiums
      • concert venues, theatres, auditoriums and cinemas
      • convention centres
      • show grounds
      • theme parks, outdoor amusement parks, tourism experiences and arcades
      • indoor play centres
    • events (indoor and outdoor)
    • leisure and recreation
      • gyms, health clubs, fitness centres, yoga, barre, spin facilities dance studios, boot camps and personal training
      • indoor sports
      • indoor sporting centres and venues
      • indoor social sporting-based activities
      • community sports clubs
      • indoor swimming pools
    • residential facilities
      • hostels, bed and breakfasts, backpackers, boarding houses
      • short term rentals and short term accommodation (e.g. serviced apartments including holiday rentals, holiday accommodation or hosting accommodation provided through online booking platforms)
    • outdoor recreation
      • caravan and camping parks
      • zoos, aquariums and wildlife centres
    • non-residential institutions
      • galleries, museums, national and state institutions and historic sites
      • state and local government libraries
      • community facilities (e.g. community centres and halls, recreation centres, youth centres, community clubs, RSLs, PCYCs) excluding any dining, gaming or hospitality business in the facility
      • wedding ceremonies
      • funerals
      • other religious and civil ceremonies, places of worship (excluding outdoor places of worship, outdoor ceremonies, wedding ceremonies and funerals)
      • universities and other higher education institutions such as TAFEs and registered training organisations
    • professional and elite sport
    • adult entertainment venues, strip clubs, brothels, sex on premises venues and sole operator sex workers.

    Ticketed and allocated seating is fixed seating where a customer is:

    • given a ticket or record of their assigned seat number
    • remains in their assigned seat as much as possible while they are at the venue.

    Public health rules

    All businesses must:

    • encourage at least 1.5 metres space between staff and customers, and between individual customers or groups
    • maintain good hand and respiratory hygiene
    • conduct regular cleaning and disinfection
    • send unwell staff home immediately. If they show any symptoms of acute respiratory disease, they need to get tested for COVID-19.

    COVID Safe business planning

    You must have plans in place that cover COVID-19 risks for the health and safety of your staff and customers.

    Read more about COVID safe businesses.

    All businesses must have a COVID Safe management plan (or work health and safety plan) in place. This covers your obligations under work health and safety laws to keep your customers and staff safe.

    You do not need to submit this plan to any authority for approval.

    Use the work health and safety plan for COVID-19 (PDF, 176KB) as part of your plan:

    Follow advice from Workplace Health and Safety Queensland when developing your plan. You should also consider Queensland Health directions, and consult with your staff.

    You may need to complete a COVID Safe checklist as part of your plan.

    Phone the COVID-19 Work Health and Safety Hotline on 1300 005 018 about your obligations during COVID-19, or contact your union or industry association.

    COVID Safe industry plans are no longer required. You must operate under a COVID Safe checklist for restricted businesses.

    Businesses with a current COVID Safe site-specific plan must continue to operate under this plan.

    You may be required to complete a COVID Safe checklist to operate your business. You must review, sign and display your completed checklist prominently on your premises.

    From 1am, 25 June 2021, checklists for different industries have been replaced with a single checklist for all restricted businesses.

    Complete a COVID Safe checklist for restricted businesses.

    A checklist is also available for event operators. Read more about COVID Safe events.

    Find COVID Safe checklists in other languages.

    Checklists cover requirements for:

    • staff wellbeing
    • hygiene and cleaning
    • social distancing
    • management of deliveries, contractors and visitors
    • keeping records of all customers and visitors to your business.

    You do not need to submit your checklist for approval to anyone. Enforcement officers may check that you've complied with the checklist, and you may be required to produce a signed copy (including via email).

    Contact us

    For further details on the business restrictions and how they apply to your business, you can contact Workplace Health and Safety Queensland on:

    • 1300 005 018 (for business obligation queries during COVID-19)
    • 1300 362 128 (for general work-related complaints).

    You can also phone 13 42 68 for more information and assistance.

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