Current business restrictions for coronavirus (COVID-19) in Queensland

Critically essential workers

From 9 January 2022 some workers in critical industries are able to attend work during quarantine periods.

Critical industries are:

  • health (including disability and aged care)
  • emergency services, including police, the Queensland State Emergency Service, maritime rescue, the Coast Guard and the Rural Fire Service
  • power and utilities
  • stores in remote locations or communities
  • essential retail (including supermarkets)
  • freight and logistics
  • public transport
  • education – secondary, primary and kindergarten school teachers
  • agriculture and fisheries production
  • resources
  • major manufacturing, distribution and critical supply chains (food, pharmaceuticals and petrol)
  • telecommunications, data, broadcasting and media.

If you need a close contact to attend your workplace to carry out a critically essential role, you must create and submit a critical worker list and have it available if required by an emergency officer.

Read more about requirements for critically essential workers and critical worker lists.

Face masks required indoors

You must wear a face mask in all indoor settings except for in the home, and where it's unsafe.

Read more about mandatory face mask requirements.

Current business requirements

You may be required to restrict entry to your business for people who aren't fully vaccinated. This also includes your employees if they are not fully vaccinated.

Find current requirements for businesses across Queensland.

Read the:

Your business may need to follow restrictions to help stop the spread of coronavirus (COVID-19).

On this page:


Current business restrictions

There are no capacity restrictions on businesses where only fully vaccinated people can attend, including:

  • hospitality venues (e.g. hotels, pubs, clubs, taverns, bars, restaurants, cafes or dine-in at fast food (quick service) restaurants)
  • indoor entertainment venues (e.g. nightclubs, live music venues, karaoke bars, concerts, theatres, cinemas, casinos)
  • outdoor entertainment activities (e.g. sporting stadiums, theme parks)
  • festivals – indoor or outdoor (e.g. musical festivals, folk festivals, arts festivals)
  • activities – indoor or outdoor (e.g. convention centres, showgrounds)
  • Queensland Government-owned galleries, museums or libraries
  • weddings (only if all attendees are fully vaccinated).

You must check the vaccination status of customers, staff and other visitors to your venue or premises. You must also collect contact information for contact tracing purposes. You can do this with the Check In Qld app.

Learn more about checking vaccination status.

Requirements may apply if unvaccinated people are allowed to enter your business. This may include:

Requirements by business type and industry

Read detailed requirements for how your business must operate from 17 December 2021.

Vaccination required for entry Vaccination NOT required for entry
  • Cafes
  • Restaurants
  • Pubs
  • Clubs, RSL clubs
  • Taverns
  • Function centres
  • Bars
  • Wineries
  • Distilleries
  • Microbreweries
  • Wedding ceremony and reception venues
  • Food courts
  • Wedding ceremony and reception venues (with a maximum of 20 people, including wedding party and officials)
  • Private hire of a hospitality venue
  • Dine-in canteen (e.g. military base, schools, university dormitories, mining camps)

Requirements – full vaccination required for entry

  • Collect contact information for customers, including those collecting takeaway. You don't need to collect contact information for home delivery customers.
  • Check all customers, staff and visitors for proof of vaccination or evidence of medical contraindication.
    • This includes back-of-house staff even if they don't come into contact with customers.
  • Operate with a COVID Safe checklist – vaccinated staff and patrons only (PDF, 437KB).
  • No density restrictions apply.
  • If part of your venue is privately-hired, different requirements apply.

Requirements – vaccination not required for entry

  • Food courts
    • Collect contact information for takeaway customers. You don't need to collect contact information for home delivery customers.
    • Occupant density limit applies in indoor spaces – no more than 1 person per 2 square metres.
  • Wedding ceremonies and reception venues
    • Maximum of 20 people (including wedding party and officials) if anyone is not vaccinated.
  • Private hire of a venue (whether hired under a paid or free agreement)
    • Operate with a COVID Safe checklist – unvaccinated staff and patrons permitted (PDF, 440KB).
    • Collect contact information for customers
    • Occupant density applies if anyone isn't fully vaccinated: a maximum of 20 people or 1 per 4 square metres (whichever is less).
    • Where the whole venue is not hired exclusively, anyone who isn't fully vaccinated must not enter into any areas of the venue where full vaccination is required.
  • Dine-in canteen
Vaccination required for entry Vaccination NOT required for entry
  • Nightclubs
  • Indoor live music venues
  • Karaoke bars
  • Concerts
  • Theatres
  • Cinemas
  • Bowling alleys
  • Amusement arcades
  • Casinos
  • Gaming or gambling venues that are open to, and accessible by, members of the public
    • Standalone wagering outlets are out of scope for vaccination entry requirements
  • Convention and entertainment centres (including any outdoor areas)
  • Stadiums (sporting matches and events with 5,000+ visitors)
  • Adult entertainment venues (strip clubs), brothels, sex on premises venues, sole operator sex workers
  • Private hire of an indoor entertainment venue
  • Indoor play centres
  • Stadiums (hosting events with 4,999 or less visitors)

Requirements – full vaccination required for entry

  • Collect contact information for all customers.
  • Check all customers, staff and visitors for proof of vaccination or evidence of medical contraindication.
  • No density limits apply.
  • Adult entertainment venues (strip clubs), brothels, sex on premises venues, sole operator sex workers must operate with a COVID Safe checklist – vaccinated staff and patrons only (PDF, 437KB).

Requirements – vaccination not required for entry

  • Private hire of a venue (whether hired under a paid or free agreement)
    • Operate with a COVID Safe checklist – unvaccinated staff and patrons permitted (PDF, 440KB).
    • Collect contact information for customers
    • Occupant density applies if anyone isn't fully vaccinated: a maximum of 20 people or 1 per 4 square metres (whichever is less).
    • Where the whole venue is not hired exclusively, anyone who isn't fully vaccinated must not enter into any areas of the venue where full vaccination is required.
  • Indoor play centres
  • Stadiums (hosting events with 5,000 or less visitors)
    • Collect contact information for all customers.
    • No density limits apply.
Vaccination required for entry Vaccination NOT required for entry
  • Stadiums (sporting matches and events with 5,000+ visitors)
  • Theme parks
  • Outdoor amusement parks
  • Tourism experiences (not including national parks, public gardens or ferry services operating as a transport provider)
  • Zoos
  • Aquariums
  • Wildlife centres
  • Showgrounds
  • Stadiums (hosting events with 4,999 or less visitors)
  • Private hire of an outdoor entertainment venue
  • Outdoor community events (e.g. movie in the park, carols in the park, New Years Eve fireworks, marathons, fetes, drive-in cinemas)

(Note: A showground is considered a multi-purpose venue. Consider the activity the area of the showground is being used for and apply the relevant rules for the use of that area.)

Requirements – full vaccination required for entry

  • Collect contact information for all customers.
  • Check all customers, staff and visitors for proof of vaccination or evidence of medical contraindication.
  • No density limits apply
  • Live aboard and passenger vessels where passengers are accommodated overnight may operate with a maximum of 99 passengers.
  • A COVID Safe checklist – vaccinated staff and patrons only (PDF, 437KB) is required for (unless a COVID Safe site-specific plan applies):
    • theme parks
    • outdoor amusement parks
    • tourism experiences
    • zoos
    • aquariums
    • wildlife centres
    • showgrounds.
  • If part of your venue is privately-hired, different requirements apply.

Requirements – vaccination not required for entry

  • Stadiums (hosting events with 5,000 or less visitors)
    • Collect contact information for all customers.
    • No density limits apply.
  • Private hire of a venue (whether hired under a paid or free agreement)
    • Operate with a COVID Safe checklist – unvaccinated staff and patrons permitted (PDF, 440KB).
    • Collect contact information for customers
    • Occupant density applies if anyone isn't fully vaccinated: a maximum of 20 people or 1 per 4 square metres (whichever is less).
    • Where the whole venue is not hired exclusively, anyone who isn't fully vaccinated must not enter into any areas of the venue where full vaccination is required.
  • Outdoor community events
    • Collect contact information for all visitors.
    • No density limits apply.

Patrons must be fully vaccinated to attend festivals.

  • Cultural festivals
  • Art festivals
  • Music festivals

Requirements

  • Collect contact information for all customers.
  • Check all customers, staff and visitors for proof of vaccination or evidence of medical contraindication.
  • Ticketed entry must apply
  • No density limits apply.
Vaccination required for entry Vaccination NOT required for entry
  • Restricted areas of an accommodation venue (e.g. cafe, pub or nightclub within a hotel)
  • Short term rentals and short-term accommodation
    • Hotels
    • Serviced apartments including holiday rentals, holiday accommodation or hosting accommodation provided through online booking platforms
    • Hostels
    • Bed and breakfasts
    • Backpackers
    • Boarding houses
  • Caravan and camping parks, national parks

Requirements – vaccination not required for entry

  • Collect contact information of all guests and visitors on their first time entering the premises for their booking. You do not need to collect their information each time they enter after that.
  • Short-term rentals and short-term accommodation must operate with a COVID Safe checklist – unvaccinated staff and patrons permitted (PDF, 440KB).
  • You must only allow the number of persons permitted under the specific booking, letting or rental agreement to remain there overnight.
  • An unvaccinated person may enter and remain in the accommodation part of the premises, but is not permitted to enter and remain in restricted areas of the accommodation (e.g. a cafe, dining room, pub, nightclub or restaurant within a hotel).
  • Occupant density limit applies for short-term rentals and short-term accommodation – no more than 1 person per 2 square metres for areas open to, or used by, guests or visitors in indoor spaces

Attendees do not need to be fully vaccinated to enter a funeral venue.

Requirements

  • Collect contact information for all attendees (unless the funeral is being held outdoors).
  • Operate with a COVID Safe checklist – unvaccinated staff and patrons permitted (PDF, 440KB).
  • Occupant density limits apply for indoor funeral venues:
    • no more than 1 person per 2 square metres or 100% of seated venue capacity with ticketed and allocated seating up to a maximum of 200 people (whichever is greater)
    • note: a funeral held indoors may have 100% capacity of 500 people in ticketed and allocated seating, even if this exceeds 1 person per 2 square metres.

People attending university or other higher education institutions (e.g. TAFE, registered training organisations (RTOs)) do not need to be vaccinated to enter the venue.

Requirements

  • Collect customer contact information.
  • Operate with a COVID Safe checklist – unvaccinated staff and patrons permitted (PDF, 440KB).
  • Occupant density limits apply for large indoor lecture settings:
    • No more than 1 person per 2 square metres for areas open to or used by visitors in indoor spaces or 100% of seated capacity with ticketed and allocated seating.
  • Occupant density does not apply to smaller education and teaching sessions such as group seminars, tutorials, practicals, laboratory-based learnings and vocational training sessions. Physical distancing should be observed where possible.
Vaccination required for entry Vaccination NOT required for entry
  • Restricted areas of a community venue (e.g. dining, gaming or hospitality areas or businesses)
  • Community centres and halls
  • Recreation centres
  • Youth centres
  • Community clubs
  • PCYCs

Requirements

  • Collect contact information for all customers.
  • Occupant density limits apply for indoor venues: no more than 1 person per 2 square metres for areas open to or used by visitors

Customers do not need to be vaccinated to enter a personal services business.

  • Hairdressing
  • Beauty therapy (e.g. facials, makeup, waxing and laser treatments)
  • Nail services (including manicures, pedicures)
  • Tanning
  • Cosmetic injections
  • Personal appearance services where skin penetration is used (e.g. tattooing, body piercing, skin implants, hair implants, microneedling)
  • Massage (therapeutic)
  • Day spas and wellness centres (excluding water-based spa services such as saunas and bathhouses)
  • Non-therapeutic massage
  • Water-based spa services (e.g. saunas, bathhouses and floatation services)

Requirements

Vaccination required for entry Vaccination NOT required for entry
  • Restricted venues within a retail business (e.g. cafes or restaurants within a shopping centre, except for takeaway purchases)
  • Retail shopping centres
  • Food courts
  • Take away shops (no or minimal seating)
  • Department stores
  • Pharmacies
  • Food and beverage retailers (e.g. supermarkets, grocers, bakeries, butcher's shops, fishmongers, bottle shops, convenience stores, delicatessens)
  • Bank branches
  • Post offices
  • Insurance customer service branches
  • Hardware stores
  • Newsagents
  • Furniture stores
  • Electrical stores
  • Recreational goods stores
  • Clothing and footwear stores
  • A part of a place engaged in agriculture or industry which sells their produce or products to the public
  • Service stations and roadhouses, including convenience outlets and food courts within these businesses.
  • Markets (e.g. farmers markets, artisan markets, Christmas markets)

Requirements

  • Collect customer contact information.
    • In shopping centres, information must be collected when the customer enters the centre and also when entering individual businesses within the shopping centre.
    • Non-retail businesses within a shopping centre are not required to collect contact information, however it is highly encouraged.

People attending an auction house, real estate auction or open house inspection do not need to be fully vaccinated to enter.

Requirements

Vaccination required for entry Vaccination NOT required for entry
  • Bowling alleys (considered an indoor entertainment venue)
  • Hospitality venues such as cafes, clubs, restaurants and bars that form a part of indoor sport centres, community halls and clubhouses
  • Indoor sports centres
  • Indoor social sporting-based activities
  • Community sports clubs
  • Indoor swimming pools (open to the public)
  • Gyms
  • Health clubs
  • Fitness centres
  • Yoga
  • Pilates
  • CrossFit
  • Barre
  • Spin facilities
  • Dance studios
  • Boot camps
  • Personal training

Learn more about restrictions for sport, recreation and fitness organisations.

Requirements – full vaccination required for entry

  • Collect customer contact information.
  • Check all customers, staff and visitors for proof of vaccination or evidence of medical contraindication.
    • This includes back-of-house staff even if they don't come into contact with customers.
  • Operate with a COVID Safe checklist – vaccinated staff and patrons only (PDF, 437KB).
  • No density restrictions apply.
  • If part of your venue is privately-hired, different requirements apply.

Requirements – vaccination not required for entry

  • Collect customer contact information.
  • Operate with a COVID Safe checklist – unvaccinated staff and patrons permitted (PDF, 440KB).
  • Occupant density limits apply indoors: no more than 1 person per 2 square metres for areas open to or used by visitors (including shared change rooms).
  • No occupant density requirement on the field of play or in the pool. Observe physical distancing out of the pool.

Passengers in taxis, rideshares, limousines, water taxies or ferries do not need to be fully vaccinated to use the transport service.

Requirements

  • Each vehicle must have an individual Check In Qld app QR code.
  • A person operating a transport service for multiple booking entities only requires a single QR code for the vehicle.
  • A person operating a transport service must check in using the Check In Qld app at the start of their shift.
  • No occupant density applies.

Businesses affected by a COVID-19 case

If your business is visited by a person who is COVID-19 positive, follow advice from Queensland Health for:

  • closing and reopening
  • cleaning requirements
  • testing and quarantine for you and your staff.

Find more advice for businesses affected by a COVID-19 case.


Checking vaccination status

Hospitality and entertainment businesses need to collect contact information, proof of vaccination or evidence of medical contraindication from all staff, guests and patrons by using the Check In Qld app.

Customers aged 16 years or over must carry proof of their vaccination status and be prepared to show this on request.

You need to make reasonable efforts to request to sight and record COVID-19 vaccination details of staff through proof of vaccination documentation.

Proof of vaccination may be printed or electronic, and can be any of the following:

  • vaccination information displayed on the Check in Qld app
  • written confirmation of COVID-19 vaccination provided as part of the vaccination process (e.g. record of vaccine card)
  • a COVID-19 digital certificate or printed vaccination certificate from the Australian Immunisation Register
  • an online or printed immunisation history statement for COVID-19 vaccination, including confirmation of a medical contraindication. A COVID-19 vaccination certificate can be viewed or printed through
  • an International COVID-19 Vaccination Certificate
    • in a printed or electronic form from the Department of Home Affairs that confirms completion of an Australia Travel Declaration and vaccination against COVID-19 overseas
    • or
    • through a Medicare online account via MyGov or the Medicare mobile app
    • or
    • an official record of vaccination provided to the person when vaccinated against COVID-19 overseas.

You do not need to collect or sight proof of vaccination or evidence of medical contraindication for customers or visitors:

  • under the age of 16 years
  • in primary or secondary school as part of a group attending an activity organised by a school, sporting team or community group
  • exercising law enforcement
  • if it presents a risk to their safety.

Enforcing vaccination requirements

You must take reasonable steps to enforce these restrictions.

You must:

  • display the vaccination rules in a prominent location at the entry of your business premises
  • use best efforts to ask for proof of vaccination from your customers at the time of check-in (this is a legal requirement) through:
    • the Check In Qld app
    • an immunisation history statement
    • a COVID-19 vaccination digital certificate.
  • if a customer cannot or refuses to provide evidence, ask the person to leave the premises
  • if the person refuses to the leave the premises and becomes aggressive, phone the police.

We don't expect business owners or staff to be the police. If customers are refusing to comply and become aggressive, phone the police.

Signage for businesses

Display these signs to clearly show if proof of vaccination is required to enter your business:

Be kind at Check In time campaign

The 'Be kind at Check In time' campaign has been launched to remind Queenslanders to respect businesses and their staff as they support the public health measures.

View this suite of posters and social media images and share to show your support for the campaign.

Posters are also available in:

  • Chinese Simplified
  • Chinese Traditional
  • Hindi
  • Japanese
  • Korean
  • Thai
  • Spanish
  • Vietnamese.

Vaccination requirements for staff, service providers and contractors

If you run a business delivering non-essential leisure services, your staff must be fully vaccinated by 17 December. If a staff member has only had 1 dose of a COVID-19 vaccine they will not be able to work until they have had their second dose.

You do not need to collect contact information or vaccination details from staff or service providers:

  • under the age of 16 years
  • are entering to provide emergency services
  • are exercising law enforcement, intelligence or national security functions on behalf of a government agency
  • if it presents a risk to their safety.

Visit the Fair Work Ombudsman for advice on how to manage mandatory vaccination requirements for your employees, or seek your own legal advice.

Service providers and maintenance work

Unvaccinated service providers who provide a contactless service can do so for a business that only allows fully vaccinated people. For example, an unvaccinated delivery driver can pick up food from a restaurant and then make a contactless delivery.

Service providers must be fully vaccinated if they need to conduct work inside a business premises that only allows vaccinated people. For example, a security guard must be fully vaccinated to work at a pub or nightclub.

There are exceptions for emergency maintenance work. For example, an unvaccinated plumber could enter a restricted business to fix a burst pipe.

COVID Safe online training

A free online training course is available to help you implement the new measures and manage the entry of customers and visitors, including checking their vaccination status.

The COVID Safe for business course is available from TAFE Queensland.


Collecting customer information

You may be required to collect and store information from customers, staff and contractors who visit your business. This information helps trace COVID-19 infections.

You must do this if your business is listed in schedule 1 of the Public health and social measures linked to vaccination status direction.

Check In Qld app

The free Check In Qld app makes it easier for you to collect information from customers who visit your business. Any business can register to use the app.

Your staff should also use the app to register when they are on the premises.

  • Hospitality businesses
    • retail food services (e.g. cafes, restaurants and fast food outlets), including for takeaway customers and food courts
    • hospitality operations that may be part of another business (e.g. a restaurant in a casino or a cafe in a gallery, or a bar or restaurant at a theme park)
    • pubs, licensed clubs, RSL clubs, function centres, bars, wineries, distilleries, microbreweries and licensed premises in hotels
  • Shopping centres and retail stores supplying goods and services to the public:
    • retail shopping centres
    • supermarkets, grocers, bakeries, butcher's shops, fishmongers, convenience stores, delicatessens
    • department stores, clothing and footwear stores
    • pharmacies
    • newsagents
    • bank branches (but not ATMs), post offices, insurance customer service branches
    • hardware stores, furniture stores, electrical stores, recreational goods stores
    • an agricultural or industrial business selling their produce or products on-site to the public
    • indoor and outdoor markets (e.g. food markets, craft markets)
  • Taxis, limousines and rideshare vehicles
  • Beauty and personal care services (e.g. hairdressing, beauty therapy, nail services, tanning services, cosmetic injection services, tattoo parlours, body piercing services, massage services, day spas and wellness centres, water-based spa services)
  • Real estate open for inspections and auctions, and auction houses
  • Entertainment venues (e.g. casinos, gambling or wagering outlets, stadiums, concert venues, theatres, auditoriums, nightclubs, cinemas, convention centres, show grounds, theme parks, outdoor amusement parks, tourism experiences, arcades, indoor play centres)
  • Indoor events (e.g. cultural festival and expos)
  • Outdoor events with dancing (e.g. music or dance festivals)
  • Leisure and recreation facilities (e.g. gyms, health clubs, indoor sports facilities, indoor pools, fitness centres, yoga studio, barre studios, spin facilities, dance studios, boot camps and personal training)
  • Short-term residential facilities (e.g. hotels, bed and breakfasts, backpackers, hostels, boarding houses, short-term holiday rentals, serviced apartments, hosting accommodation provided through online booking platforms)
  • Outdoor recreation (e.g. caravan parks, camping areas, zoos, aquariums, wildlife centres)
  • Galleries, museums, libraries and community centres (e.g. recreation halls)
  • Indoor weddings, funerals and places of worship
  • Higher education institutions (e.g. universities, TAFEs, registered training organisations)
  • Adult entertainment venues
    • You may collect information manually if the app's use could result in safety or liability issues for customers. You must comply with the requirements for collection and storage.

Note: This list may not be exhaustive. This list is taken from schedule 1 of the Public health and social measures linked to vaccination status direction.

Register your business to use the app and receive a set up guide to get started. You'll receive QR code posters to display on your premises so customers can check in using the app.

If a customer can't use the app to provide their information (e.g. internet service is temporarily interrupted, they don't have a smart phone, or they have age, disability or language barriers), you can:

  • enter their details on their behalf via the business profile mode on the app
  • collect their information in another way (e.g. a paper-based form). You must transfer the information to an electronic system within 24 hours.

Watch the Check In Qld – for business video for more information.

Find translated resources for the Check In Qld app.


Helping customers comply with restrictions

Customers visiting your business may be required to use the Check In Qld app and wear a face mask.

Individuals must comply with any public health directions under the Public Health Act 2005, including any directions on mandatory mask wearing and using the Check In Qld app. While it is not up to you to enforce these directions, you should take all reasonable steps to ensure customers on your premises meet requirements.

  • Display multiple Check In Qld app signs and QR codes prominently at the entry of your business.
  • Have staff members greet customers to explain requirements for entry and help them use the app.
  • Display conditions of entry which include using the Check In Qld app. These conditions of entry must be placed in clear view to anyone entering your premises (e.g. at your entry door, on tables, at counters). Conditions of entry are only binding if you can prove your customers were able to read them and accept the terms before entering your premises.
  • Be aware of exceptions to using the Check In Qld app. These include customers who don't have a smartphone, limited internet access and customers with age, disability or language barriers.
  • Your staff may be able to assist by checking in on their behalf through the business profile mode of the app.
  • Train your staff to use the same wording when dealing with customers who refuse to check in. This should include reiterating restrictions and why checking in is required.
  • Always remain calm when dealing with a customer who refuses to check in. It's important to acknowledge their concerns and show empathy towards them. Try not to block them from entering or engage in an argument.
  • If the customer still refuses to check in, ensure you maintain social distancing and suggest other ways to purchase your products, such as online.
  • If the customer does not comply, follow your business's complaint management processes.

For further information:

  • Display signs about mandatory use of masks. Include where and when they are required (e.g. not required when seated) to set expectations.
  • Offer complimentary masks on entry.
  • Have staff members greet customers to explain requirements for entry.
  • Display conditions of entry which include the use of masks. These conditions of entry must be placed in clear view to anyone entering your premises (e.g. at your entry door, on tables, at counters). Conditions of entry are only binding if you can prove your customers were able to read them and accept the terms before entering your premises.
  • Be aware of the exceptions to wearing face masks. You should not refuse entry to customers who have a legitimate reason for not wearing a mask.
  • Train your staff to use the same wording when dealing with customers who refuse to wear a mask. This should include reiterating restrictions and why mask wearing is required.
  • Always remain calm when dealing with a customer who refuses to wear a mask. It's important to acknowledge their concerns and show empathy towards them. Try not to block them from entering or engage in an argument.
  • If the customer still refuses to wear a mask, ensure you maintain social distancing and suggest other ways to purchase your products, such as online.
  • If the customer does not comply, follow your business's complaint management processes.

For further information:


COVID Safe business planning

You must have plans in place that cover COVID-19 risks for the health and safety of your staff and customers.

All businesses must:

  • encourage at least 1.5 metres space between staff and customers, and between individual customers or groups
  • maintain good hand and respiratory hygiene
  • conduct regular cleaning and disinfection
  • send unwell staff home immediately. If they show any symptoms of acute respiratory disease, they need to get tested for COVID-19.

Read more about COVID safe businesses.

All businesses must have a COVID Safe management plan (or work health and safety plan) in place. This covers your obligations under work health and safety laws to keep your customers and staff safe.

You do not need to submit this plan to any authority for approval.

Use the work health and safety plan for COVID-19 (PDF, 176KB) as part of your plan:

Follow advice from Workplace Health and Safety Queensland when developing your plan. You should also consider Queensland Health directions, and consult with your staff.

You may need to complete a COVID Safe checklist as part of your plan.

Phone the COVID-19 Work Health and Safety Hotline on 1300 005 018 about your obligations during COVID-19, or contact your union or industry association.

You may be required to complete a COVID Safe checklist to operate your business. You must review, sign and display your completed checklist prominently on your premises.

Read about COVID Safe checklists to find the checklist relevant to you. The information above about current business restrictions outlines requirements by business type and industry, including when checklists are needed.

Checklists cover requirements for:

  • staff wellbeing
  • hygiene and cleaning
  • social distancing
  • management of deliveries, contractors and visitors
  • keeping records of all customers and visitors to your business.

You do not need to submit your checklist for approval to anyone. Enforcement officers may check that you've complied with the checklist, and you may be required to produce a signed copy (including via email).

From 17 December 2021, the requirement for many eligible business settings to operate in accordance with a site-specific plan has been rescinded.

Phone 13 42 68 for more information or advice on developing a COVID Safe site-specific plan.

Training is available for business owners and staff in the hospitality and personal services industries.

Learn more about COVID Safe training.

Managing COVID-19 in your business

Review your business continuity plan and think of ways you can reduce the risks associated with COVID-19 positive people (including staff) entering your business. Consider how your business will continue to operate if staff contract COVID-19.

Find information on managing COVID-19 in your business or workplace.


Definitions

An outdoor area:

  • has fixed or temporary boundaries but is not fully enclosed
  • is open to the elements and has natural air flow
  • can include a veranda, balcony, deck, patio or similar structure that might be connected to an external wall of a building and have a roof, awning or eave
  • may include a rotunda, tarpaulin or shade structure situated in a larger open space.

It doesn't include:

  • atriums that are internal to a building
  • temporary or permanent marquees (except if walls or panels are lifted for the duration of the event)
  • tents (e.g. circus or performance tent).

If your venue has curtain walls, panel walls or other fittings which can fully enclose an area to protect from the elements, it should be considered as indoor. This includes if the fittings are used to enclose the area for short periods for customer comfort and safety during bad weather.

If you're unsure, you should operate as if it is an indoor space.

If your premises has both indoor and outdoor areas, follow the different restrictions for each area.

Fully vaccinated means a person has had the required 2 doses of an approved COVID-19 vaccine by 16 December 2021. It does not include a booster shot or a 2-week wait after the second dose.

If you are already required to be vaccinated by an earlier date under another public health direction or the Health Employment Directive, you must be vaccinated by the earlier date.

Ticketed and allocated seating is fixed seating where a customer is:

  • given a ticket or record of their assigned seat number
  • remains in their assigned seat as much as possible while they are at the venue.

Generally, the size of your business premises determines how many customers you can have at once. This is called 'customer density'.

Only include areas of your business that are open to the public when working out your floor space (e.g. for a restaurant, count the dining area, but not the kitchen).

Physical distancing rules also still apply. Where possible, customers must stay 1.5 metres apart at all times, except if they are in the same group.

Your business must still adhere to customer limits for any fire safety, planning approvals or work health and safety regulations.


Contact us

For more information and assistance, you can phone:

  • 13 42 68 (COVID-19 hotline) – for public health directions, business restrictions and mandates
  • 13 43 25 84 (Queensland Health) – for advice about vaccines and health related matters in relation to COVID-19
  • 1300 654 687 (Small Business hotline) – for small business support programs and initiatives during COVID-19.

Contact Workplace Health and Safety Queensland on 1300 005 018 for further details about:

  • work health and safety laws as an employer or employee of a workplace during COVID-19
  • general work-related concerns regarding health and safety.

Also consider…