Coronavirus (COVID-19) update: We are currently updating information following recent Queensland and Australian Government announcements. Find assistance and support for coronavirus affected businesses and industries.

Water and sewerage services

Under the Water Supply (Safety and Reliability) Act 2008, a water service includes:

  • water harvesting or collection (e.g. dams, weirs, bores and direct extraction from watercourses)
  • the transmission of water
  • the reticulation of water
  • drainage infrastructure other than for stormwater drainage
  • water treatment and recycling.

Water service providers

In Queensland, water service providers include:

  • drinking water service providers (mainly local governments)
  • recycled water providers (who are not required to register as a service provider unless they also provide another water or sewerage service)
  • bulk water service providers and water authorities.

Bulk water providers, such as Seqwater and Sunwater, generally provide water to local councils as the source of their drinking water supplies.

Water authorities are divided into Category 1 and Category 2. Category 1 water authorities, Gladstone Area Water Board and Mount Isa Water Board also provide water to local councils for drinking water. Category 1 water authorities operate on a much larger scale than Category 2 water authorities.

Both categories are overseen by the Department of Natural Resources, Mines and Energy (DNRME).

Sewerage services

A sewerage service includes:

  • the collection of sewage
  • the transmission of sewage
  • the treatment of sewage
  • the disposal of sewage or treated effluent.

Role of the water supply regulator

The water supply regulator (i.e. the Director-General of DNRME) is responsible for regulating:

  • water service provider performance
  • drinking water quality and provision
  • recycled water quality.

The regulator provides a framework for regulated water service organisations including:

DNRME ensures that these systems are managed effectively and that regulated water service organisations understand and adhere to their obligations.

The Natural Resources Compliance Framework (PDF, 970KB) sets out the core principles that guide effective regulation.

Also consider...

Contact

Coronavirus (COVID-19) business support: 1300 654 687

General enquiries: 13 QGOV (13 74 68)