Installing residential water meters

Water meters for residential properties must be installed by a licensed plumber. It is an offence if anyone other than a licensed plumber performs plumbing work when water meters are installed.

Who can install a primary or main water meter

Only a licensed plumber can install a certain type of water meter known as a primary or main water meter.

This is the water meter that services standalone properties, or the master meter for multi-unit premises. This water meter is owned by the service provider and usually located at the property boundary.

Who can install a sub-meter

A licensed plumber is also required to install sub-meters.

Sub-meters are the types of meter that service the individual units within multi-unit residential or commercial premises such as townhouses, apartment buildings or shopping centres.

Changed provisions

In June 2015, the Water Supply (Safety and Reliability) Act 2008 and the Plumbing and Drainage Act 2002 were amended to provide for an offence if anyone other than a licensed plumber performs the plumbing work when they install water meters. These provisions commenced on 21 August 2015.

The amendments also clarified that an authorised person of a water service provider can continue to remove, repair or replace an existing water meter without committing an offence.

Transitional period

To allow the water sector to adjust to the new requirements, an 18-month transitional period applied (from 21 August 2015) during which an authorised person of a water service provider could continue to install water meters in specific circumstances.

Those circumstances were that:

  1. The person must already be authorised by a water service provider to install water meters immediately before the amendments commenced.
  2. The person must continue to be employed in that capacity by the water service provider.

Contact us

For more information about the water metering reforms email or phone 13QGOV (13 74 68).

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General enquiries 13 QGOV (13 74 68)