The Queensland Government is now in caretaker mode until after the state election. Minimal updates will be made to this site until after the election results are declared.

Publishing requirements for water service providers

As a service provider, you must publish regulatory documents about the water and sewerage services provided to your customers.

Service provider documents

You must publish these documents online as soon as feasible:

  • customer service standards
  • drinking water quality management plan (annual) reports
  • performance reports
  • recycled water management plan annual reports
  • any guidelines for preparing a water efficiency management plan
  • any service area maps.

Rate notices guidelines

Service providers outside South East Queensland must comply with the Guidelines for issuing a rate notice or account for the supply of water to residential premises (PDF, 225KB).

Comparative performance reporting

Your customers can read the Queensland water and sewerage service provider performance comparative report (PDF, 3.2MB) to check your performance in providing water and sewerage services against other providers.

More information for registered providers


Coronavirus (COVID-19) business support: 1300 654 687

General enquiries: 13 QGOV (13 74 68)