Communications for pandemic risk planning

Find information on coronavirus (COVID-19) business recovery to help you reopen and grow your business as restrictions ease.

Communications plan

A pandemic requires a coordinated response from governments, businesses and other organisations, and individuals. This will not happen without effective communication.

Your business communications plan will be informed by advice from these outside agencies. It needs also to be coordinated within your business.

Your plan should address the information needs of your different audiences — staff, customers, suppliers and other stakeholders — during the 4 stages of pandemic planning. The intent should be to inform, not stress or alarm. Your audiences should know:

  • what is happening
  • what is being planned
  • where they can obtain more information
  • what they need to do, and when.

Key elements might include:

  • regular news bulletins using a range of media
  • information centres (call centres or websites) to provide up-to-date information
  • facilities to cater for culturally and linguistically diverse groups and people with special needs
  • special-interest articles (facts about the disease, basic hygiene, preventative measures, what to do if you are sick, how any antiviral medicine will be used)
  • electronic information bulletin, advising planned actions of the business and responses required.

Key contact personnel

Senior personnel should have discrete responsibilities during the crisis. There should, for example, be a communications manager, pandemic manager (for antiviral supply, distribution of protective equipment) and a logistics manager (for crisis arrangements for key services and staff). Regular communication between senior managers is vital.

You should also know how to contact government health personnel.

Also consider...