Prepare your tourism and hospitality business for disasters

Prevent • Prepare • Respond • Recover • Communicate

Tourism and hospitality disaster checklists

Use our tourism and hospitality disaster resources to help you prevent, prepare, respond and recover from a disaster or emergency.

Being prepared can help reduce damage to your business and get you back to business quickly.

Tourism and hospitality small businesses can include:

attractions and experiences
tour and transport operators
hotels and accommodation providers
restaurants and cafes
tourism retail shops
sporting facilities.

Contact your regional tourism organisation or local tourism organisation if you need support on how to handle communication and messaging during a disaster or emergency incident or advice during recovery.

Download the Small business disaster hub app for Apple iOS or Android to access this information offline and receive relevant alerts.

Types of disasters and emergencies

Choose the disaster or emergency most likely to impact your business.

Natural disasters

Cyclone and storm surge
Severe storm
Flood
Bushfire
Drought

Major health event

Pandemics (e.g. COVID-19)
Epidemics (e.g. mosquito borne diseases such as dengue, malaria)
Localised outbreaks (e.g. Legionnaires' disease, diseases from animal contact)
Food poisoning or contamination

Emergency

Visitor or workplace accidents or deaths
Loss of power, infrastructure or transport disaster
Biosecurity threats (pest and animal disease outbreaks)
Dangerous material spills, leaks or explosions
Terrorist or major criminal incidents
Climate change risks

Drought

Information technology (IT) threat

Cyber-attack or data hacking
IT failure

Reputation incident

Highly negative media or social media coverage
Rumour-driven crisis
Inappropriate workplace behaviour (e.g. bullying, harassment)
Organisational misdeeds and legal action (e.g. fraud, theft)

Download the Small business disaster hub app

Access disaster information for your business when the internet is down. Get notified when disaster grants open.

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Contact

Small business hotline: 1300 654 687

General enquiries: 13 QGOV (13 74 68)