Continuing with good customer service
When businesses are experiencing rapid, uncontrolled growth, one of the first things to fall to the wayside is customer service.
It's easy for business owners and staff to feel overwhelmed with increased workloads and changing processes - so much so that they can easily neglect the customers that contributed to the very growth of the business.
It is important to maintain adequate staffing levels to ensure your customers receive the attention and service they demand.
You may need to take on new staff to look after your customers or refocus your staffs' attention on the importance of good customer service and what it involves.
I want to...
- Small Business State Budget 2019-20 Roadshows - Redlands 18/06/2019
- Mentoring for Growth Day - Cairns 18/06/2019