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Online Services user account types

Every person using Online Services needs to register as a user.

Once you have registered as a user, you must be linked to a customer record, which represents the legal entity (such as a company or an individual).

The first user linked to a customer record becomes the administrative user. If the customer is an organisation, the first administrative user must verify that they are authorised to act on behalf of the organisation before their access can be approved by the Department of Environment and Science (DES). When the first administrative user has been approved, they can then add additional users to the customer record.

Read the steps to becoming an Online Services user for instructions on how to register and set up your customer record.

User roles and permissions

Administrative user

An administrative user can:

  • view, edit and manage customer record details
  • authorise additional users to be linked to the customer record
  • manage and update roles of users linked to the customer record
  • conduct business with DES through Online Services.

General user

A general user can:

  • view customer record details
  • conduct business with DES through Online Services.

Technical support

Support is available Monday–Friday 8.30am–4.30pm (AEST) (except public holidays).

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