About Connect

Connect is the online digital platform for managing services and transactions with the Department of Environment and Science (DES).

We continue to process manual applications and lodgements, however we will no longer accept credit card payments over the phone or in person when a Connect service is available.

Register for a Connect account to streamline how you do business with DES.

Benefits of becoming a Connect customer

Using Connect is a fast and efficient way to manage your information and business obligations with us.

Register for Connect to:

  • manage contact details and business and personal information online
  • submit applications and pay instantly
  • access your online lodgement, annual returns and waste transport certificates.

Your customer account gives you the flexibility to create multiple users or to allow an agent to act on your behalf, so you can give access to everyone who needs it.

Learn more about Connect user account types.

Using Connect

Environmental authorities

If you engage with DES in relation to an environmental authority (EA) you can:

  • submit standard applications for EAs, pay and receive your permit
  • submit new site specific and variation applications and pay for these in Connect
  • submit amendment applications and pay for them in Connect
  • receive your permit or amended permit by email once it has been approved
  • access your annual return and invoice, and pay your invoice in Connect
  • apply to be a 'suitable operator'.

Trackable waste

If you are involved in transporting of trackable waste you can:

  • submit waste transport certificates
  • submit and pay for bulk uploads of waste transportation movements.

Learn more about waste tracking in Connect.

Wildlife and plants

If you are required to hold a wildlife or plant permit or licence you can:

  • apply for various wildlife or plant related permits or licences
  • complete and submit movement advices (if both customers have permits issued in Connect)
  • lodge returns.

Fees when doing business in Connect

It is free to become a Connect user and benefit from the self-service options.

However, you will need to pay a Connect user fee for online processing when you:

  • submit an application
  • or
  • pay your annual fee invoice electronically.

This fee is calculated automatically on payment.

The user fee is 7% of the existing regulatory fee capped at a maximum amount of $70. The fee applies to each new application and electronic payment of an annual fee invoice.

Any other action, for example updating your details or the lodgement of an annual return form, will not attract the user fee.

Technical support

Support is available Monday–Friday 8.30am–4.30pm (AEST) (except public holidays).

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