Industrial relations is the management of work-related obligations and entitlements between employers and their employees. On 1 January 2010, Queensland's industrial relations for the private sector moved from a state system to a national system, legislated through the Fair Work Act 2009. Some entitlements remained under the Queensland Industrial Relations Act 2016 including administering industrial relations for the public sector, local government and other state responsibilities not provided for in the national system.
The Fair Work Commission
The Fair Work Commission is the national workplace relations tribunal. The Commission can help resolve disputes involving employers, employees and unions, and employer associations who are covered by the national workplace relations system.
The Fair Work Commission has the power to carry out a range of functions relating to:
More information is available from the Fair Work Commission or by phoning 1300 799 675.
Advice and support
The Workplace Advice Service is a free independent legal assistance program for small businesses and employees. The program, offered by the Fair Work Commission, provides advice on topics including:
- general protections
- workplace bullying.
Read more about the Workplace Advice Service, including eligibility and how to request a consultation.
The Fair Work Ombudsman
The Fair Work Ombudsman is a statutory office created by the Fair Work Act 2009. They promote harmonious, productive and cooperative workplace relations and ensure compliance with national workplace laws.
The Fair Work Ombudsman website includes:
- pay and leave calculators to help you calculate your pay rate and leave entitlements
- My account – save your awards and pay rates, view tailored information relevant to you, and submit online enquiries
- free quiz and online learning courses – designed for employers and employees
- information and resources for small business.
Visit the Fair Work Ombudsman website or phone 13 13 94 to discuss your issue with a Fair Work Infoline adviser. All services are free to all workers and employers in Australia.
Pay rates and pay equity
Pay equity is when employees receive equal pay for work of equal or comparable value. Pay equity is legislated by the Fair Work Act.
- Learn more about awards and wages to ensure that you pay your employees correctly.
- Find out about gender pay equity.
Queensland industrial relations
More information is available on your other obligations as a Queensland employer, including:
- anti-discrimination and equal opportunity
- flexible working arrangements
- ending employment
- employee entitlements and awards.
Other state responsibilities for all sectors including the private sector include:
- long service leave entitlements
- child employment laws
- private employment agents
- retail trading hours
- public holidays.
- Learn how to resolve disputes with other businesses.
- Find out about the National employment standards and the 10 minimum standards of employment.
- Last reviewed: 3 Mar 2020
- Last updated: 2 Feb 2021
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