Coronavirus (COVID-19) update: We are currently updating information following recent Queensland and Australian Government announcements. Find assistance and support for coronavirus affected businesses and industries.

Stage 2 eased business restrictions for coronavirus (COVID-19) in Queensland

Stage 3 commencing 3 July 2020

Stage 3 eased restrictions come into effect at 12 noon, Friday 3 July 2020. Read more about Queensland's staged approach to easing restrictions.

Stage 2 restrictions continue to apply until this time.

Stage 2 of the plan to ease coronavirus (COVID-19) business restrictions ensures businesses can reopen in a way that increases business activity but does not compromise the health of customers, staff and the community.

Stage 2 eased restrictions came into effect at 12 noon on Monday 1 June 2020 and venues covered by a COVID Safe industry plan were able to access additional easing of restrictions from 5 June 2020.

Read the Chief Health Officer's businesses, activities and undertakings directive for more details on business restrictions.

For more information, read the explanation of the businesses, activities and undertakings direction.

If your business has not been required to close, you can continue to operate as planned.

Stage 2 business restrictions

From 12 noon, 1 June 2020, restrictions are eased across business areas including:

  • retail shopping
  • accommodation (including caravan parks)
  • 20 people permitted at any one time for:
    • dining in or seated drinks in restaurants, cafes, pubs, bars, registered and licensed clubs, RSL clubs, hotels and casinos (no gaming)
      • up to 20 patrons per room or per defined area (indoors or outdoors) for a venue (when following a COVID Safe industry plan from 5 June 2020)
      • or
      • up to 20 patrons with a COVID Safe checklist when not complying with a COVID Safe industry plan.
    • open homes and auctions*
    • personal appearance services (e.g. beauty therapy, nail salons, tanning, tattooists and spas - with register of clients and COVID Safe checklist)
    • indoor cinemas*
    • outdoor amusement parks, tourism experiences, zoos and arcades*
    • museums, art galleries and historic sites*
    • libraries*
    • concert venues, theatres, arenas, auditoriums and stadiums*
    • non-contact indoor and outdoor community sport
    • personal training
    • gyms, health clubs, dance studios and yoga studios*
    • pools (indoor and outdoor) and community sports clubs*
    • weddings
    • places of worship* (must keep records of attendees) and religious and civil ceremonies
  • 100 people permitted at any one time for:
    • funerals (from 16 June).

* More people are allowed from 5 June 2020 with an approved COVID Safe industry plan or site-specific plan.

Your staff (except for personal training businesses) are not included in the total number of people allowed in your business premises at one time.

View the Queensland Government's roadmap to easing restrictions.

COVID Safe business planning

To reopen and operate your business safely, you must have plans in place that cover COVID-19 risks to demonstrate the actions you are taking to ensure the health and safety of your employees and customers.

Workplace health and safety (WHS) plan
All businesses that are open or reopening must have a WHS plan in place.

All businesses that are open or reopening must have a WHS plan in place.

You do not need to submit your WHS plan to any authority for approval.

You can use the following resources as part of your WHS plan:

We recommend you follow advice from Workplace Health and Safety Queensland when developing your WHS plan. You should also consider Queensland Health directives when putting together your WHS plan, and consult with your staff.

Some higher risk industries require you to complete a COVID Safe checklist as part of your WHS plan. Your industry may also develop a COVID Safe industry plan for you to follow.

COVID Safe industry plans
Your industry peak body or representative group may put together a plan for your business to follow.

Eligible industry groups can lodge a COVID Safe industry plan which allows compliant businesses to offer services to an increased number of customers.

If you are operating under an approved COVID Safe industry plan, you do not need to complete a COVID Safe checklist.

Find a list of approved COVID Safe industry plans.

Read more about COVID Safe industry plans.

COVID Safe checklists
High risk industries must complete a mandatory checklist to operate safely.

COVID Safe checklists

If your industry has been deemed as higher risk by the Chief Health Officer, you must complete a mandatory checklist as part of your WHS plan. You must review, sign and display your completed checklist prominently on your premises.

Checklists must be completed before you can reopen your business. You do not need to complete a COVID Safe checklist if your business is following an approved COVID Safe industry plan.

Checklists are now required under stage 2 restrictions for:

  • tattooists
  • tanning
  • spas.

Checklists are available for:

Find COVID Safe checklists in other languages.

Checklists cover requirements for:

  • wellbeing of your staff
  • hygiene and cleaning
  • social distancing
  • management of deliveries, contractors and visitors
  • keeping records of all customers and visitors to your business.

Your staff must also complete mandatory COVID Safe training within 2 weeks of your business reopening or them commencing work with your business.

You do not need to submit your checklist for approval to any authority. Enforcement officers may check that you've complied with the checklist, and you may be required to produce a signed copy (including via email).

If you don't complete a COVID Safe checklist, you could face fines.

If you cannot viably operate your business under the conditions of the checklist, you can still continue to provide services under previous restrictions (e.g. home delivery and takeaway services), or choose not to reopen at this stage.

COVID Safe Ambassadors

COVID Safe Ambassadors will be visiting businesses from 5 June 2020 to help you understand your COVID Safe requirements.

The Ambassadors will be able to answer questions you may have about COVID Safe business planning, and help you find the information you need to operate safely.

Employee training

If your industry requires a COVID Safe checklist, your staff must complete mandatory COVID Safe training to help ensure a safe work environment.

Free training programs are available online through TAFE Queensland for:

  • dining in
  • personal appearance services (beauty therapy, nail salons, tanning, tattooists and spas).

Your employees must complete this training within 2 weeks of your business reopening. Staff who commence with your business after this 2 week period must complete the training before they start.

However, you may have options for which training your employees complete.

Your industry peak body may develop specific training, which will be reviewed by the Queensland Government. Contact info@desbt.qld.gov.au for more information.

Approved industry specific training

General business advice

Public health rules

All businesses must:

  • ensure there is appropriate distance between staff and customers
  • allow 4 square metres per person (either indoors or outdoors, in areas open to, or used by, the public)
  • maintain good hand and respiratory hygiene
  • conduct regular cleaning and disinfection.

Employees must stay home, or be sent home immediately, if they are unwell. If they show any symptoms of acute respiratory disease, they need to get tested for COVID-19.

Indoor businesses moving outdoors

You may choose to operate your business from outdoors instead of indoors, if restrictions permit your business to reopen in this way.

Always consider your business registration, licence conditions and insurance details before making a change to your operations.

Employees working from home

Employees who have been working from home can return to the workplace, if it suits both you and them.

You may need to make changes to your working arrangements to meet physical distancing requirements between employees and customers (1 person per 4 square metres). This could include:

  • changing work rosters or staggering starting and finishing times
  • managing the number of people in shared spaces, such as lifts, bathrooms, kitchens and staff rooms.

If an employee is unwell with acute respiratory symptoms, they must stay home, or be sent home immediately, and should be tested for COVID-19.

Collecting and storing customer information

You may be required to collect and store customer, employee and contractor information as a requirement to open your business. This information may help authorities trace any COVID-19 infections if they occur.

Information you must collect includes:

  • name
  • address
  • mobile phone number
  • the date and time period of their visit.

The way you collect and store this information must comply with privacy laws.

You must store this information for at least 56 days, unless otherwise specified. After that period, the information should be deleted.

Read more about collecting and storing customer information (PDF, 558KB).

Industry specific advice

Tourism

Tourism experiences can operate for up to 20 people. This includes:

  • tour operators
  • attractions such as dive boats and fishing charters
  • boat operators who take passengers as individuals or in tour groups (e.g. Cairns to Green Island or Fitzroy Island, and Yeppoon to Great Keppel Island).

You must collect and keep records of all people who attend your premises or tour to help with contact tracing.

You must make every effort to adhere to public health measures, including:

  • ensuring staff stay home if they are sick or have flu-like symptoms, no matter how mild, and get tested for COVID-19
  • encouraging customers to rebook if they are sick or have flu-like symptoms, no matter how mild, and encourage them to get tested for COVID-19
  • maintaining 1.5 metres distance from other people wherever possible
  • 1 person per 4 square metres
  • good hand hygiene by washing your hands regularly with soap and water, and use alcohol-based hand sanitiser.

See 'Arts and entertainment venues' below for more information on other businesses that may form part of the tourism industry.

COVID Safe industry plans

A range of approved COVID Safe industry plans are available for businesses in the tourism industry to follow, including:

  • attractions (including theme parks, amusement parks, water parks, family entertainment centres, zoos, aquariums, museums, science centres, guest experiences, individual rides, and other entertainment and cultural attractions)
  • food services
  • hotels and clubs
  • outdoor recreation activities
  • Queensland Parks and Wildlife Service campgrounds
  • tourism and accommodation
  • wineries
  • zoos and aquariums.

These plans allow for flexibility on current restrictions on behalf of all businesses within the sector.

The plans provide a checklist and guidance material for health and hygiene, facility management and physical distancing measures.

Hospitality

Restaurants, cafes, pubs, bars, registered and licensed clubs, RSL clubs and hotels can open for dine in service or seated drinks with:

  • a maximum of 20 customers on your entire premises with a COVID Safe checklist
  • or
  • a maximum of 20 customers per designated area with an approved COVID Safe industry plan from 5 June 2020.

Your business must complete the restaurant and cafe COVID Safe checklist (PDF, 273KB) before you reopen to ensure you can do so safely.

Read the fact sheet for COVID Safe dining in (PDF, 152KB) for more information.

Find COVID Safe checklists in other languages.

COVID Safe industry plans

A range of approved COVID Safe industry plans are available for businesses in the hospitality industry to follow. These include:

  • food services
  • hotels and clubs
  • tourism and accommodation
  • wineries.

These plans allow for flexibility on current restrictions on behalf of all businesses within the sector.

The plans provide a checklist and guidance material for health and hygiene, facility management and physical distancing measures.

Customer limits

You must allow 4 square metres per customer. For example, a business with an internal usable floor space of 20 square metres could accommodate 5 people.

If you are operating under a COVID Safe checklist only, the 20 person limit applies across your entire premises, even if you have separate outdoor and indoor areas, or multiple dining areas. You can only have a maximum of 20 customers on your premises at one time.

You may choose to have multiple seatings during your trading hours, as long as you only have a maximum of 20 customers at one time.

If you are operating under an COVID Safe industry plan (from 5 June 2020), you must divide your venue into designated areas that will have no more than 20 customers within in them. You must also ensure customers:

  • are kept separated from other designated areas by a minimum of 1.5 metres at all times
  • remain seated when in the designated area
  • are provided table service by dedicated staff for that designated area
  • stay only in 1 designated area for the duration of their visit to your venue.

Customers may consume alcohol without food at a seated table, or at a bar (stools or chairs must be 1.5 metres apart). All drinks must be served by a waiter to a seated customer.

Buffet self-service is not permitted at this stage.

You must keep a record of all customers that visit your business for seating dining. This includes names and contact details, and will help with contact tracing should a customer be diagnosed with COVID-19.

There is no time limit for how long your customers can stay on your premises.

The customer limit does not include staff, or customers visiting to order or collect takeaway.

Takeaway and delivery services

Takeaway and delivery services are still permitted. If you are operating a takeaway service, you must ensure customers are still adhering to physical distancing measures. This includes:

  • keeping 1.5 metres between customers
  • allowing 4 square metres per person – including customers ordering, waiting or collecting takeaway
  • taking all reasonable steps to direct customers away from gathering to consume takeaway on, or near, your premises (e.g. removing all tables and chairs).

Any cutlery or utensils you provide with takeaway or delivered food must be single use.

You do not need to record contact details of customers collecting takeaway orders.

Food courts

Food court businesses remain closed for seated customers. You are only allowed to operate for takeaway.

Gaming venues

Gaming rooms and floors cannot open due to the increased risk of transmission from touching machines, chips, etc, and being unable to accommodate social distancing around gaming tables.

Find coronavirus (COVID-19) advice for liquor and gaming licensees.

Hairdressers

Hairdressers and barber shops must keep a record of all clients that visit your store. This includes names and contact details, and will help with contact tracing should a client be diagnosed with COVID-19.

You must adhere to physical distancing requirements, including the 1 person per 4 square metre rule.

If your business also provides beauty or nail services, you must complete and display the personal appearance services (beauty therapists, nail salons, tanning, tattooists and spas) COVID Safe checklist (PDF, 347KB). See 'Beauty therapy, nail salons, tanning, tattooists and spas' below for more information on allowed services. You do not need to comply with the limit of 20 people in your salon at one time, if your salon can safely accommodate more.

Find COVID Safe checklists in other languages.

COVID Safe industry plans

An approved COVID Safe industry plan is available for businesses in the retail, hair and beauty industries to follow.

This plan allows for flexibility on current restrictions on behalf of all businesses within the sector.

The plan provides guidance material for health and hygiene, facility management and physical distancing measures.

Personal appearance services (beauty therapy, nail salons, tanning, tattooists and spas)

Personal appearance services can operate to provide some services for up to 20 customers at once.

You must adhere to physical distancing requirements, including the 1 person per 4 square metre rule. Customer limits do not include staff.

Allowed personal appearance services include:

  • facials, exfoliations and wraps
    nail services (including manicures, pedicures and nail painting)
  • lash services (including lash extensions)
  • makeup services (including make up halls in shopping centres)
  • hair removal (including waxing, laser, tweezer and threading)
  • cosmetic injections (only if provided by a health practitioner registered under the Health Practitioner Regulation National Law Act 2009)
  • therapeutic massage (only for the management or prevention of a disease, injury or condition and provided by a qualified massage therapist)
  • tanning services
  • day spas and wellness centres (excluding water-based spa services such as saunas and bathhouses
  • personal appearance services where skin penetration is used (e.g. tattooing, body piercing, skin implants, hair implants, microneedling).

Your business must complete the personal appearance services (beauty therapists, nail salons, tanning, tattooists and spas) COVID Safe checklist (PDF, 347KB) to ensure you can reopen safely.

Find COVID Safe checklists in other languages.

Personal appearance services that are not allowed under the eased restrictions include:

  • saunas
  • bathhouses
  • other water-based spa services, such as non-therapeutic hydrotherapy tubs, whirlpool tubs, steam rooms, steam cabinets and Vichy shower
  • non-therapeutic massage (e.g. for relaxation purposes rather than for the management or prevention of a disease, injury or condition and provided by a qualified massage therapist)
  • any other services listed in the relevant Queensland Health directives as not being permitted.

COVID Safe industry plans

An approved COVID Safe industry plan is available for businesses in the retail, hair and beauty industries to follow.

This plan allows for flexibility on current restrictions on behalf of all businesses within the sector.

The plan provides guidance material for health and hygiene, facility management and physical distancing measures.

Sport and fitness industry

Stage 2 restrictions allow for groups of up to 20 people (including all players, coaches and spectators):

  • personal training and boot camps
  • indoor sporting centres including gyms, health clubs, fitness centres, yoga, barre, spin facilities and dance studios
  • social, sporting-based activities and community sports clubs
  • swimming pools
  • canteens (where a COVID Safe checklist for restaurants and cafes (PDF, 273KB)) has been completed).

A range of approved COVID Safe industry plans are available for businesses in the sport and fitness industries to follow, including:

  • aquatic sports
  • dance and physical performing arts
  • field sports
  • fitness facilities
  • indoor sports
  • outdoor recreation activities
  • outdoor team sports
  • Queensland Parks and Wildlife Service campgrounds
  • racing
  • swimming pools and aquatic centres.

These plans allow for flexibility on current restrictions on behalf of all clubs and organisations within the sector.

The plans provide a checklist and guidance material for health and hygiene, facility management and physical distancing measures.

Read the return to play guide and return to play readiness checklist for more information for the sporting, recreation and fitness industries.

Sporting activities

Up to 20 people can take part in both indoor and outdoor based sporting activity, as long as it's a non-contact sport and social distancing requirements are followed.

Contact sports or skills training is only allowed with members of the same household. Accidental contact may occur, but deliberate body contact drills are not allowed.

Minimise use of communal facilities. Communal shower and change room must be closed, but toilets can remain open.

Indoor facilities (gyms, health clubs, fitness centres, yoga studios, barre, spin facilities and dance studios)

Indoor businesses are allowed to open with up to 20 people (or more with an approved COVID Safe industry plan) and with 4 square metres per person.

Contact sports or skills training (e.g. boxing with a partner) is only allowed with members of the same household.

Encourage customers to bring their own equipment where possible (e.g. yoga and gym mats). Minimise use of communal facilities by encouraging customers to shower with soap at home before and after visiting your business.

You can only reopen if your venue is supervised, with staff available to conduct regular cleaning and enforce social distancing.

Spectators are not allowed, except for up to 1 parent or carer per child, if necessary.

Personal training and boot camps

You are now allowed to run personal training services and boot camps indoors or outdoors.

Up to 20 people (including the trainer/s) are allowed to attend per session, but you must ensure there is space for 4 square metres per person.

Contact sports or skills training (e.g. boxing with a partner, tackling or wrestling) is only allowed with members of the same household.

Shared equipment must be disinfected between each use. Encourage customers to bring their own equipment where possible (e.g. yoga and gym mats).

Pools

Indoor and outdoor pools can operate for up to 20 people. You must ensure:

  • a maximum of 20 swimmers per pool
  • no spectators, except for up to 1 parent or carer per child, if necessary
  • communal showers and change rooms are closed
  • any use of communal facilities is minimised (toilets can remain open)
  • customers shower with soap at home before and after swimming.

Primary and secondary schools using swimming pools and accompanying facilities for training purposes can continue to do so with no limits on the number of swimmers per lane or per pool.

Stadiums

Stadiums may be able to reopen for more people than restrictions currently allow if operating under an approved site-specific plan.

Accommodation providers

Accommodation providers can operate in stage 2 for:

  • essential reasons (e.g. someone travelling for work)
  • recreational purposes (e.g. holidays).

This includes:

  • campgrounds
  • caravan and camping parks
  • hostels, bed and breakfasts, backpackers and boarding houses
  • short-term rental and short-term accommodation (e.g. serviced apartments including holiday rentals, holiday accommodation or hosting accommodation provided through online booking platforms).

There is no limit on the number of customers for accommodation providers.

You must observe social distancing measures, and collect customer information (see 'Collecting and storing customer information' above).

School groups are not allowed at campgrounds or caravan and camping parks.

Health management plans

You may need a health management plan to reopen your accommodation business. This includes:

  • backpacker hostels
  • bed and breakfasts
  • online hosting platform listings with shared facilities (e.g. if you rent out part of your home and your guests share your kitchen and/or bathroom)
  • campgrounds or caravan parks with shared facilities (e.g. bathrooms or kitchens).

Fully self-contained apartments or houses will not require a health management plan.

A health management plan shows that you are complying with COVID-19 public health directions and describes the measures you can implement to minimise the risk of spreading COVID-19 amongst residents, workers and people staying at the accommodation facility, and the community.

Read the guidelines for developing a health management plan for accommodation and private or charter workforce transportation providers (PDF, 132KB) for more information.

If your business operates solely for permanent residents (e.g. a caravan park with no tourist visitors, or hostels and boarding homes for people living with a disability or mental health issues), you do not need to have a health management plan.

COVID Safe industry plans

A range of approved COVID Safe industry plans are available for businesses in the accommodation industry to follow, including:

  • food services
  • hotels and clubs
  • outdoor recreation activities (including camping)
  • Queensland Parks and Wildlife Service campgrounds
  • tourism and accommodation.

These plans allow for flexibility on current restrictions on behalf of all businesses within the sector.

The plans provide a checklist and guidance material for health and hygiene, facility management and physical distancing measures.

Real estate

You can run an open house inspection, auction or auction house for up to 20 people at one time. You must ensure physical distance is maintained between visitors, as well as hand hygiene and frequent cleaning.

You can have up to 3 staff (e.g. an agent or auctioneer plus 2 assistants) to run the inspection or auction. These staff are not included in the 20 person limit.

You must also keep a record of each person's name, address and mobile phone numbers for at least 56 days to help with contact tracing should someone be diagnosed with COVID-19.

Encourage visitors at an inspection or auction to avoid touching any part of the property (e.g. doors or cupboards).

Display villages are allowed to open for visitors.

Find information to help you support residential rental tenants impacted by COVID-19.

Retail

COVID Safe industry plans

An approved COVID Safe industry plan is available for businesses in the retail, hair and beauty industries to follow.

This plan allows for flexibility on current restrictions on behalf of all businesses within the sector.

The plan provides guidance material for health and hygiene, facility management and physical distancing measures.

Theme parks, zoos and wildlife centres

You can operate for a maximum of 20 people attending at any one time, with social distancing. You must have a plan in place to manage entries and exits to reduce crowding.

Businesses operating under an approved site-specific COVID Safe plan may have more than 20 people attending at once.

Approved COVID Safe industry plans are available for:

  • attractions (including theme parks, amusement parks, water parks, family entertainment centres, zoos, aquariums, museums, science centres, guest experiences, individual rides, and other entertainment and cultural attractions)
  • tourism and accommodation
  • zoos and aquariums.

Arts and entertainment venues (including theatres, cinemas, music venues, casinos, museums and galleries)

Venues allowed to operate, with restrictions, include:

  • concert venues, theatres, arenas, auditoriums, convention centres
  • casinos, gaming or gambling venues including wagering outlets that are open to, and accessible by, members of the public
  • cinemas
  • galleries, museums, national and state institutions and historic sites
  • theme parks, outdoor amusement parks, tourism experiences and arcades
  • major outdoor events (such as marathons or cultural festivals)
  • indoor play centres
  • community facilities (such as community centres and halls, recreation centres, youth centres, community clubs, PCYCs).

Venues can operate for a maximum of 20 people attending at any one time, with social distancing. You must have a plan in place to manage entries and exits to reduce crowding, and ensure the venue is well ventilated. Seating arrangements must be spaced to ensure appropriate social distancing, however members of the same household may sit together.

Venues operating under an approved COVID Safe industry plan or COVID Safe site-specific plan may have more than 20 people attending at once.

Approved COVID Safe industry plans are available for:

  • attractions (including theme parks, amusement parks, water parks, family entertainment centres, zoos, aquariums, museums, science centres, guest experiences, individual rides, and other entertainment and cultural attractions)
  • cinemas
  • dance and physical performing arts
  • food services
  • hotels and clubs
  • tourism and accommodation
  • wineries
  • zoos and aquariums.

Nightclubs cannot operate at this stage.

Cinemas

Indoor cinemas can operate with up to 20 people at a time per cinema. You must:

  • have a plan in place to manage safe entry and exit
  • have social distancing measures in place
  • ensure there is no more than 20 people in the foyer at any one time.

Drive-in cinema operators must ensure:

  • customers remain in their vehicles
  • social distancing is observed in common areas and shared facilities.

Customers from different households are allowed to be in the 1 car.

Casinos, gaming and gambling venues

All customers must be seated for dining or drinks. Gaming, including poker machines, is not allowed.

Retail wagering outlets may operate for up to 20 people, but gaming machines must not operate.

Wedding operations

Weddings can have up to 20 guests, not including the couple and celebrant, with social distancing and hygiene requirements in place.

You must collect and keep records of all people who attend your premises to help with contact tracing.

If you hire a camera operator to live stream the service, they will be included in the 20 person limit.

Funeral operations

Funerals (not wakes or similar gatherings) can occur with a maximum of 100 attendees indoors or outdoors. with no more than 1 person per 4 square metres, except if an exemption is granted by the Chief Health Officer.

You must keep a record of all attendees and their contact details to help with contact tracing.

A maximum of 3 people can conduct the funeral service in addition to the attendees.

Read the funeral protocol from Queensland Health for more information.

Adult entertainment

Sole operator sex workers can continue to provide online or phone services only (e.g. video streaming or phone chat services).

Restrictions on strip clubs, brothels, sex on premises venues and sole operator sex workers will not be removed until after stage 3 of eased restrictions.

Contact us

For further details on the eased business restrictions and how they apply to your business, you can contact Workplace Health and Safety Queensland on:

  • 1300 005 018 (for business obligation queries during COVID-19)
  • 1300 362 128 (for general work-related complaints).

You can also phone 13 42 68 for more information and assistance.

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