COVID-19 advice for owners and managers of residential parks

At all times, staff and visitors should:

• try to maintain physical distancing: stay at least 1.5 metres away from other people
• comply with any mandatory mask wearing requirements
• comply with any business check-in requirement for the collection of contact information
• practice hand hygiene
• practice respiratory hygiene
• regularly clean and disinfect your environment.

Facilities

Refer to the Queensland Government's roadmap to easing restrictions for guidance on use of:

• shared facilities (e.g. dining halls, libraries, games rooms, common sitting areas)
• auditoriums and meeting areas
• theatres and cinemas
• a place of worship or a religious ceremony.

Meetings

You can still call meetings with homeowners during the COVID-19 pandemic if you comply with the Queensland Government's roadmap to easing restrictions. If a meeting is called, you must ensure that all homeowners can participate in discussions and access all matters raised.

Meetings can be held:

• in person—the number of attendees must be within the limits of people allowed to gather in communal areas and there must be enough space to allow the required radius per person
• by video or phone—using teleconference or videoconferencing software
• multiple methods—meetings can be held using a combination of in person and video or phone.

If you're holding meetings by video or phone, you must take reasonable measures to ensure that all homeowners can attend and are able to use the relevant technology.

Under the Manufactured Homes (Residential Parks) Act 2003 (the Act), residents may vote by postal vote, which remains an option if a resident is unable or unwilling to access or use the technology.

Compliance

As COVID-19 public health directions can change rapidly, it may not always be clear to operators how to apply the arrangements in your park.

Check the public health directions to understand the current restrictions.

If you've taken appropriate steps to understand and apply the current public health directions to ensure the health and safety of staff, home owners, other residents and guests, we will not penalise you if complying with a health direction is inconsistent with any legal or regulatory obligation.

Contacts

If you identify any issues or risks in ensuring continuity of service, contact us by:

• phone: (07) 3013 2666
• email: regulatoryservices@chde.qld.gov.au.

For general help and advice, contact the Community Recovery Hotline:

• phone: 1800 173 349
• visit Community Support's Novel coronavirus (COVID-19) website.

If a staff member or resident has a confirmed case of COVID-19:

• follow Queensland Health's advice
• phone 134 COVID (134 268).

More information

• Check Queensland Health's website frequently for:
  • accurate information about the COVID-19 virus in Queensland
  • what you can do to prevent transmission and minimise service impacts.
• Check the Australian Government's website for the latest COVID-19 news, updates and advice from Australian Government agencies.
• Read advice on identifying and managing work health and safety risks related to COVID-19.
• Phone the COVID-19 Work Health and Safety Hotline 1300 005 018—advice for employers.
• Read information for consumers and businesses affected by COVID-19.