Policies and guidelines for community housing providers

We’re working on updating a number of community housing program policies. More information on the updated policies will be available soon. In the meantime, the current policies set out below continue to apply.

Program specifications

• Social housing program specifications (PDF, 314KB) (Effective from 11 September 2020)

Policies

• Social housing eligibility criteria (PDF, 127KB) (RTF, 309KB)
• Community housing tenancy management policy (PDF, 307KB) (Effective from 11 September 2020)
• Community housing rent policy 2013 (PDF, 306KB) (RTF, 413KB)
• Allowable expenditure policy (PDF, 306KB) (Effective from 11 September 2020)

Procedures

• Housing Service Centre referral mailboxes (PDF, 70KB)
  Contact details to use during the referral and allocations processes
• Service provider procedures (SPPR01) (PDF, 89KB) (RTF, 543KB)
  Allocations procedures for affordable, long-term and transitional housing providers
• Service provider procedures (SPPR02) exits from transitional housing (PDF, 59KB)
  Procedures for transitional housing providers to manage tenants leaving transitional housing to move onto long-term social or private housing
• Service provider procedures: transfers (SPPR03) (PDF, 84KB) (RTF, 2.4MB)
  Procedures for managing the transfer of tenants
• Offers of housing assistance—reasons for rejection (PDF, 35KB) (RTF, 123KB)
  Valid and invalid reasons for applicants to reject an offer of housing during a transfer process
• Policy procedure transfer: common ground (PDF, 141KB) (RTF, 132KB)
  Procedures for managing the transfer of tenants from the Supportive Housing Program (Common Ground)