Policies and guidelines for community housing providers

In September 2020, we published 4 amended community housing policy documents online, alongside existing policy documents.

Changes have now been made to the social housing eligibility criteria to align with published information regarding social housing eligibility.

The amended version of the social housing eligibility criteria (PDF, 127KB) is now available to replace the existing published document.

Program specifications

• Social housing program specifications (PDF, 314KB) (Effective from 11 September 2020)

Policies

• Social housing eligibility criteria (PDF, 127KB)
• Community housing tenancy management policy (PDF, 307KB) (Effective from 11 September 2020)
• Allocations Policy for funded social housing providers (PDF, 275KB) (Effective from 11 September 2020)
• Community housing rent policy 2013 (PDF, 306KB) (RTF, 413KB)
• Allowable expenditure policy (PDF, 306KB) (Effective from 11 September 2020)

Procedures

• Data and reporting framework for funded housing and homelessness services (PDF, 394KB)
  Guideline for providers to understand the reporting and data collection requirements for funded programs
• Community and Crisis accommodation reporting template (XLSX, 35KB)
  Template for recording reporting obligations for funded providers
• Housing Service Centre referral mailboxes (PDF, 70KB)
  Contact details to use during the referral and allocations processes
• Service provider procedures (SPPR01) (PDF, 89KB) (RTF, 543KB)
  Allocations procedures for affordable, long-term and transitional housing providers
• Service provider procedures (SPPR02) exits from transitional housing (PDF, 59KB)
  Procedures for transitional housing providers to manage tenants leaving transitional housing to move onto long-term social or private housing
• Service provider procedures: transfers (SPPR03) (PDF, 84KB) (RTF, 2.4MB)
  Procedures for managing the transfer of tenants
• Offers of housing assistance—reasons for rejection (PDF, 35KB) (RTF, 123KB)
  Valid and invalid reasons for applicants to reject an offer of housing during a transfer process
• Policy procedure transfer: common ground (PDF, 141KB) (RTF, 132KB)
  Procedures for managing the transfer of tenants from the Supportive Housing Program (Common Ground)