Policies and guidelines for community housing providers
Program specifications
- Social housing program specifications (PDF, 1.4MB) (Effective from 1 July 2024)
Policies
- Social housing eligibility criteria (PDF, 127KB)
- Community housing tenancy management policy (PDF, 307KB)
- Allocations Policy for funded social housing providers (PDF, 275KB)
- Community housing rent policy 2024 (PDF, 163KB)
Effective 20 August 2024, for new tenants and 1 November 2024, for existing community housing tenants. However, please check your community housing providers individual rent policy. - Community housing rent policy guideline (PDF, 356KB)
This guideline should be read with the Community housing rent policy 2024 and is effective 20 August 2024, for new tenants and 1 November 2024, for existing community housing tenants. However, please check your community housing providers individual rent setting policy. - Community housing rent policy 2013 (PDF, 306KB) (RTF, 413KB)
This is the pre-November 2024 policy, please check your community housing providers individual rent setting policy. - Allowable expenditure policy (PDF, 306KB)
Procedures
- Data and reporting framework for funded housing and homelessness services (DOCX, 878KB)
Guideline for providers to understand the reporting and data collection requirements for funded programs - Community and Crisis accommodation reporting template (XLSX, 35KB)
Template for recording reporting obligations for funded providers - Housing Service Centre referral mailboxes (PDF, 70KB)
Contact details to use during the referral and allocations processes - Service provider procedures (SPPR01) (PDF, 89KB) (RTF, 543KB)
Allocations procedures for affordable, long-term and transitional housing providers - Service provider procedures (SPPR02) exits from transitional housing (PDF, 59KB)
Procedures for transitional housing providers to manage tenants leaving transitional housing to move onto long-term social or private housing - Service provider procedures: transfers (SPPR03) (PDF, 84KB) (RTF, 2.4MB)
Procedures for managing the transfer of tenants - Policy procedure transfer: common ground (PDF, 141KB) (RTF, 132KB)
Procedures for managing the transfer of tenants from the Supportive Housing Program (Common Ground)