Policies and guidelines for community housing providers

On 30 July 2020, the Department of Housing and Public Works (HPW) announced that a number of community housing policies would be updated.

HPWs contract management team will contact each affected organisation, and give more information on how the changes affect them.

Program specifications

• Social housing program specifications (PDF, 314KB) (Effective from 11 September 2020)

Guides

• Tenant guide—transitional housing
  For providers to give to applicants when making an offer of transitional housing

Policies

• Social housing eligibility criteria (PDF, 127KB) (RTF, 309KB)
• Community housing tenancy management policy (PDF, 307KB) (Effective from 11 September 2020)
• Allocations Policy for funded social housing providers (PDF, 277KB) (Effective from 11 September 2020)
• Community housing rent policy 2013 (PDF, 306KB) (RTF, 413KB)
• Allocations policy—supportive housing program (common ground) (PDF, 219KB)
• Allowable expenditure policy (PDF, 306KB) (Effective from 11 September 2020)

Procedures

• Housing Service Centre referral mailboxes (PDF, 70KB)
  Contact details to use during the referral and allocations processes
• Service provider procedures (SPPR01) (PDF, 89KB) (RTF, 543KB)
  Allocations procedures for affordable, long-term and transitional housing providers
• Service provider procedures (SPPR02) exits from transitional housing (PDF, 59KB)
  Procedures for transitional housing providers to manage tenants leaving transitional housing to move onto long-term social or private housing
• Service provider procedures: transfers (SPPR03) (PDF, 84KB) (RTF, 2.4MB)
  Procedures for managing the transfer of tenants
• Offers of housing assistance—reasons for rejection (PDF, 35KB) (RTF, 123KB)
  Valid and invalid reasons for applicants to reject an offer of housing during a transfer process
• Policy procedure transfer: common ground (PDF, 141KB) (RTF, 132KB)
  Procedures for managing the transfer of tenants from the Supportive Housing Program (Common Ground)