Policies and guidelines for community housing providers

On 30 July 2020, the Department of Housing and Public Works (HPW) announced that a number of community housing policies would be updated.

These updated policies will come into effect on 11 September 2020, and are listed below, alongside the current policies.

HPW's contract management team will contact each affected organisation, and give more information on how the changes affect them.

Program specifications

• Social housing program specifications (PDF, 208KB) (RTF, 177KB) (Effective until 10 September 2020)
• Social housing program specifications (PDF, 314KB) (Effective from 11 September 2020)

Guides

• Tenant guide—transitional housing
  For providers to give to applicants when making an offer of transitional housing

Policies

• Social housing eligibility criteria (PDF, 127KB) (RTF, 309KB)
• Social housing tenancy management policy (PDF, 169KB) (RTF, 212KB) (Effective until 10 September 2020)
• Community housing tenancy management policy (PDF, 307KB) (Effective from 11 September 2020)
• Allocations policy for funded social housing providers (PDF, 231KB) (RTF, 204KB) (Effective until 10 September 2020)
• Allocations Policy for funded social housing providers (PDF, 277KB) (Effective from 11 September 2020)
• Community housing rent policy 2013 (PDF, 306KB) (RTF, 413KB)
• Allocations policy—supportive housing program (common ground) (PDF, 219KB)
• Allowable expenditure and surplus policy (PDF, 264KB) (RTF, 277KB) (Effective until 10 September 2020)
• Allowable expenditure policy (PDF, 306KB) (Effective from 11 September 2020)

Procedures

• Housing Service Centre referral mailboxes (PDF, 70KB)
  Contact details to use during the referral and allocations processes
• Service provider procedures (SPPR01) (PDF, 89KB) (RTF, 543KB)
  Allocations procedures for affordable, long-term and transitional housing providers
• Service provider procedures (SPPR02) exits from transitional housing (PDF, 59KB)
  Procedures for transitional housing providers to manage tenants leaving transitional housing to move onto long-term social or private housing
• Service provider procedures: transfers (SPPR03) (PDF, 84KB) (RTF, 2.4MB)
  Procedures for managing the transfer of tenants
• Offers of housing assistance—reasons for rejection (PDF, 35KB) (RTF, 123KB)
  Valid and invalid reasons for applicants to reject an offer of housing during a transfer process
• Policy procedure transfer: common ground (PDF, 141KB) (RTF, 132KB)
  Procedures for managing the transfer of tenants from the Supportive Housing Program (Common Ground)