WaterIQ – Water Information Queensland

WaterIQ gives you secure, self-service online access to water-related information and management tools. It allows you to manage your information including submissions, certifications and more.

What you can do in WaterIQ

WaterIQ provides online access to unsupplemented water management information and allows you to provide water use information to us.

Open WaterIQ

Water entitlement holders can use WaterIQ to:

Duly qualified persons (DQPs) can use WaterIQ to:

  • complete, submit and track water meter inspection forms
  • view and manage your water meter inspection forms for multiple customers
  • save and print complete forms.

Paper forms are still available, if required.

Reminder to DQPs

You must provide a copy of each inspection form to your customer within 10 business days of the inspection.

Set up and use WaterIQ – water entitlement holders

WaterIQ provides water entitlement holders with:

  • secure self-service access to water use information for better decision making
  • access to information to help self-manage compliance obligations
  • a secure way to interact with the department.

Watch these videos:

  • Access WaterIQ in a web browser on your laptop, desktop computer or tablet.

    You'll need:

    • Your myID. If you don't have one, create one with myID. To use WaterIQ, you'll need a myID identity strength level of 'standard' or higher.
    • A one-time linking code. A linking code is only required the first time you register. You may have received this code with your meter reading or recertification reminder. This is your unique code, don't share it. If you share it, the authentication process won't work properly. If you don't have a linking code, email WaterIQ.Support@rdmw.qld.gov.au to get one.
    • The myID app open on your phone.

  • Initial set up is expected to take 5 to 10 minutes.

    Step 1: Get started

    • Open WaterIQ in a web browser on your laptop, desktop computer or tablet.
    • Select Login with Digital ID.
    • Select myID as your identify provider and enter your myID email.
    • Select get code.

    Step 2: Use myID to verify your identity

    • Open the myID app on your phone to get the 4-digit code.
    • Enter this code to go to the WaterIQ registration page.

    Step 3: Link your verified identity to your WaterIQ account

    • Enter your personal linking code and select Verify.
    • You'll be automatically logged out of WaterIQ.

    Step 4: Start using WaterIQ

    • Follow steps 1 and 2 above to log back in.
    • Accept the terms and conditions.

    When you've logged in successfully, you will arrive at the WaterIQ landing page. Here you will find a range of frequently used quick access links.

    Each time you log into WaterIQ, you’ll be asked to verify your identity using myID.

  • Once you’ve registered to use the WaterIQ portal, you can access the WaterIQ app to submit your meter readings from the field. You will not need a linking code.

    Meter readings can be completed outside mobile phone coverage areas. They are automatically uploaded and submitted when in mobile or Wi-Fi range.

    Download the WaterIQ app from:

Set up and use WaterIQ – duly qualified persons

Certified meter installers and validators (CMIs) operating in Queensland are now known as duly qualified persons or DQPs.

DQPs must complete the relevant training and be certified by Irrigation Australia Limited (IAL).

  • Access WaterIQ using a laptop, desktop computer or tablet.

    You'll need your myID. If you don't have one, create one with myID. To use WaterIQ, you'll need a myID identity strength level of 'standard' or higher.

  • Step 1:

    • Open WaterIQ.
    • Select Login with Digital ID.
    • Select myID as your identify provider and enter your myID email.
    • Select get code.

    Step 2: Open the myID app on your phone to get the 4-digit code. Enter this code to go to the WaterIQ registration page.

    Step 3: Select Register as a duly qualified person.

    Step 4: Enter your

    • CMI number
    • work email address
    • work mobile number.

    Step 5:

    • Select Register for WaterIQ as a duly qualified person.
    • You'll be automatically logged out of WaterIQ.

  • Once your request has been actioned, we'll email you to confirm your registration. This may take 3 to 5 business days.

  • Login to WaterIQ following steps 1 and 2 in Register for WaterIQ above and accept the terms and conditions.

    You will land on the meter inspections page. Here you can complete, submit and track your water meter inspections forms.

    In WaterIQ your progress is automatically saved as each step is completed.

    In WaterIQ you can:

    • create a new form by selecting Create new
    • continue to complete a form by selecting Resume form
    • save completed forms as a PDF to send to your customers (which must be done within 10 business days).

  • To submit water meter inspection forms using WaterIQ, you must have a meter case code. Your customer should provide this to you. They can find it on:

    • letters about requirements to install a meter
    • meter recertification reminders.

    If your customer doesn't have a meter case code, you can either:

Secure access to water information with WaterIQ and myID

WaterIQ brings together a wide range of water-related information in one place giving you self-service access to information on your specific entitlements, all via a secure login.

To make sure the right person accesses the right information, WaterIQ uses myID, the Australian Government’s secure digital ID service, to verify your identity.

Why we use myID

myID is a secure way to prove who you are online. It protects your personal information using encryption and strict Australian government security standards.

  • WaterIQ is a Queensland Government platform that uses the Australian Government myID identity authentication service to confirm who you are. The information shared from myID is limited to this purpose.
  • We do not have access to any personal information or records that you used to create your myID, such as your driver’s licence, Medicare card or passport.
  • We do not have access to any records you have with other government agencies.
  • We provide each individual with a unique, one-time linking code. This allows us to link your myID to your WaterIQ account. It is how we verify your identity and your authority to access your water entitlement information in WaterIQ.
  • Each time you log into WaterIQ, your myID verifies who you are.

For more information on how myID protects your information, visit myID – Protecting your Digital ID.

Support

Email WaterIQ.Support@rdmw.qld.gov.au for help with:

  • WaterIQ registration or technical problems
  • linking codes.

If you've submitted an incorrect meter reading, you can withdraw and resubmit it in WaterIQ or email waterhub@rdmw.qld.gov.au to fix it.

Contact your local Business Centre to get a meter case code.

Enquiries

Contact your local Business Centre.

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