Submit a water meter reading
Report your non-urban water use. Submit a meter reading online, via email or call us for assistance.
Before you submit
Reporting your water usage helps us sustainably manage water resources in Queensland.
Here are some tips before submitting your meter reading:
- Check the due date for your meter reading.
- Record all digits displayed on the meter.
- For multiple meters, submit a separate reading per meter.
If you notice your meter is faulty, report it.
You have 10 business days from the due date to submit your meter reading. Failure to submit a reading is an offence under the Water Act 2000.
What you need
We will send you a reminder with the details you need to submit your meter reading. It is your responsibility to keep your contact details up to date.
Need help? Get tips to read your water meter.
Submit a reading online
The way you report water use online has changed.
Use WaterIQ to submit your meter reading online.
If you believe you have incorrectly submitted your meter reading, you can withdraw the reading and submit a new one in WaterIQ.
Watch the videos:
Find more information on how to setup and use WaterIQ.
Other ways to submit a reading
If you're unable to submit your meter reading online, you can email a form to us.
To do this:
- download and complete the meter reading form (PDF, 162KB)
- email your form to WaterHub@rdmw.qld.gov.au.
For assistance
- For an incorrectly submitted meter reading, email WaterHub@rdmw.qld.gov.au.
- For technical assistance with WaterIQ, email wateriq.support@rdmw.qld.gov.au.
Also consider…
- Get help to read your water meter.
- Report a faulty device.
- Learn about the certification process.
- Register for WaterIQ.
- Update your contact details with the Notification of contact details form (PDF, 193KB) (no fee).