Annual reporting for drinking water providers

Drinking water service providers must prepare a drinking water service annual report, under the requirements of the Water Supply (Safety and Reliability) Act 2008.

This is the report required under section 142 of the Act (previously called a drinking water quality management plan (DWQMP) report.

Purpose of the report

The purpose of the annual report is to demonstrate to your customers, stakeholders and the water supply regulator (i.e. the Director-General of the Department of Regional Development, Manufacturing and Water) that you have satisfactorily implemented your approved DWQMP each financial year.

You must make the annual report publicly available at your place of business and publish it on your website.

The annual reports must be submitted to the department in December each year. Specific dates for each service provider can be found in the information notice approving their DWQMP.

Report contents

Under the Act, the annual report must include the following information:

  • actions the service provider took to implement the DWQMP
  • details of compliance with water quality criteria for drinking water
  • incidents reported to the regulator
  • drinking water quality related customer complaints
  • DWQMP review outcomes
  • DWQMP audit findings
  • customer service standards review outcomes.

How to present the report

Read the Guideline for the preparation, review, and audit of DWQMPs (PDF, 3MB) for guidance on presenting the required information for your drinking water service annual report.

Submitting the report

Submit your annual report by:



Manager, Water Supply Regulation, Water Operations and Systems
Department of Regional Development, Manufacturing and Water
PO Box 15216