Annual reporting for drinking water providers

Drinking water service providers must prepare a drinking water quality management plan (DWQMP) report, under the requirements of the Water Supply (Safety and Reliability) Act 2008.

Purpose of the report

The purpose of the report is to demonstrate to your customers, stakeholders and the water supply regulator (i.e. the Director-General of the Department of Regional Development, Manufacturing and Water) that you have satisfactorily implemented the approved DWQMP each financial year.

You must make the report publicly available and publish it on your website.

DWQMP reports must be submitted to the department in December each year. Specific dates for each service provider can be found in the notice approving the DWQMP.

Report contents

Under the Act, the report must include the following information:

  • actions the service provider took to implement the DWQMP
  • details of compliance with water quality criteria for drinking water
  • incidents reported to the regulator
  • drinking water quality related customer complaints
  • DWQMP review outcomes
  • DWQMP audit findings.

How to present the report

To present the required information for your DWQMP report, use the:

Submitting the report

Submit your report by:



Manager, Assessment and Compliance
Operations Support
Water Supply Regulation
Department of Regional Development, Manufacturing and Water
PO Box 15216


Small business hotline: 1300 654 687

General enquiries: 13 QGOV (13 74 68)