Renew, change or replace your gas work licence or authorisation

Log in to your Portal account.

If you don't know your password, view 'I have a licence but have not used the Portal' below.

1. Go to the Portal to change your password.
2. Enter the email address you receive Inspectorate messages from and click on Send verification code. If you cannot remember the correct email address, contact the Petroleum and Gas Inspectorate Licensing and Authorisation Unit.
3. You'll receive an email with a 6-digit code from 'Queensland Government (ITP Managed) account email verification code'. If you don't see the email, check your Spam or Junk folders. Note that the code expires after several minutes.
4. Enter the 6-digit code on the Portal user details page and click on Verify code.
5. At this point you can Continue to use the same email, or Change email for future log ins.
6. As this is your first time logging in, you'll receive another email with a code to verify your email account—follow the same process as above to finalise the log in.
7. On the terms and conditions page you must select the I agree checkbox.

Once you've logged in, you need to complete a one-off identify verification:

8. Click on Your name in the top right corner of the screen and select Identify verification to proceed. You require an identity strength of 'Standard' to access your Portal activities. You can select 'online verification' or 'manual/non-digital'—learn more about these options.

1. Go to the Portal to create a new account.
2. Enter the email address you want associated with your Portal account and click on Send verification code. You'll receive an email with a 6-digit code from 'Queensland Government (ITP Managed) account email verification code'. If you don't see the email, check your Spam or Junk folders. Note that the code expires after several minutes.
3. Enter the 6-digit code on the Portal account creation page and click on Verify code.
4. At this point you can Continue to use the same email, or Change email for future log ins.
5. Create a password for your account, confirm it and then enter your name where indicated. Click on Create.
6. As this is your first time logging in, you'll receive another email with a code to verify your email account—follow the same process as above to finalise the log in.
7. On the terms and conditions page you must select the I agree checkbox.
8. On the profile page, click on Your name in the top right corner of the screen and select Identify verification to proceed. You require an identity strength of 'Standard' to access your Portal activities. You can select 'online verification' or 'manual/non-digital'—learn more about these options.