Reporting prescribed incidents
In case of a gas emergency, phone 000 immediately.
Find out how you can report a gas related incident or injury (PDF, 125KB).
Prescribed incidents are:
- the death of a person
- the serious injury or illness of a person
- a dangerous incident
- a critical loss of supply in a fuel gas network.
Read the Guideline for reporting prescribed incidents (PDF, 1.2MB) for more detailed information.
Failure to notify is an offence for which penalties apply and may result in a fine.
Who this applies to
For operating plant, the operator is responsible for notifying the Inspectorate about a prescribed incident.
For gas devices at a business or place other than an operating plant, the person carrying on a business or activity is responsible for notifying the Inspectorate.
Immediate notification by phone
The responsible person must report a prescribed incident immediately by phone to the Petroleum and Gas Inspectorate.
The following information must be provided when reporting a prescribed incident:
- the time and date of the incident
- the location of the incident
- a description of the incident
- the person's name, contact details and position
- information about the incident the chief inspector asks for and the person knows.
To make an immediate notification of a prescribed incident, phone the PGI Hotline 1300 910 933 (24 hours, 7 days a week).
The prescribed incident must also be reported electronically within 2 business days after the incident using this online form.
Coal mining lease incidents
Incidents at operating plant in a coal mining lease have separate legislative requirements for reporting.
Read more about mining safety and health.
- Last reviewed: 27 Sep 2021
- Last updated: 27 Sep 2021