Ⓒ Tourism Australia and Tourism and Events Queensland
Customer service for tourism
Improve customer service and satisfaction with our templates, guidelines and visitor advice.
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- Step 1: Write a vision statement for your business
- Step 2: Develop a strategy for service quality
- Step 3: Understand your customers' needs
- Step 4: Hire staff that provide quality service
- Step 5: Implement systems and standards for service quality
- Step 6: Measure and manage service quality
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- Last reviewed: 22 Dec 2020
- Last updated: 14 Sep 2020