Customer service for tourism
Improve customer service and satisfaction with our templates, guidelines and visitor advice.
- Step 1: Write a vision statement for your business
- Step 2: Develop a strategy for service quality
- Step 3: Understand your customers' needs
- Step 4: Hire staff that provide quality service
- Step 5: Implement systems and standards for service quality
- Step 6: Measure and manage service quality
- Last reviewed: 29 Mar 2018
- Last updated: 29 Mar 2018
I want to...
Watch 2 new, real-life scenarios of how to identify and refuse service to intoxicated patrons.
Have you updated your signs since the penalty increase in July? Download the artwork for free.
Stay up-to-date with the latest news for liquor and gaming licensees.