Customer service for tourism
Improve customer service and satisfaction with our templates, guidelines and visitor advice.
- Step 1: Write a vision statement for your business
- Step 2: Develop a strategy for service quality
- Step 3: Understand your customers' needs
- Step 4: Hire staff that provide quality service
- Step 5: Implement systems and standards for service quality
- Step 6: Measure and manage service quality
- Last reviewed: 11 Sep 2017
- Last updated: 11 Sep 2017
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Stay up-to-date with the latest news for liquor and gaming licensees.
Take 3 short online courses and quizzes to test your RSG knowledge.
Be aware of the new changes to liquor legislation.
Watch real-life scenarios of how bartenders refuse service to unduly intoxicated patrons.