Queensland Welcomes You online training programs

This free, online training program helps tourism operators, hospitality staff, event teams, volunteers and locals build the skills and confidence to deliver warm, inclusive and memorable experiences.

Each program is tailored to one of Queensland's 13 tourism regions, weaving in local stories, culture and products to reflect the unique spirit of each destination.

The online training is open to all businesses that play a role in welcoming and hosting guests in the below regions.

Start your training

Watch: Queensland Welcomes You initiative

See how the initiative helps tourism hosts deepen their knowledge, enhance service and strengthen Queensland’s reputation as one of the world’s most welcoming destinations.

Transcript of video

Eligibility

The training is open to anyone who plays a role in welcoming and hosting guests across Queensland's tourism regions, including:

  • hotels and resorts
  • venues and events
  • tours and attractions
  • transport services
  • restaurants, cafés and bars
  • retail and visitor centres
  • volunteers and locals.

Benefits of the training

For businesses

  • Streamline staff onboarding.
  • Set consistent service standards.
  • Show your commitment to inclusivity and guest excellence.

For staff and individuals

  • Gain confidence and practical skills.
  • Deepen regional knowledge.
  • Receive a certificate of completion.

For events and volunteers

  • Upskill teams quickly.
  • Deliver consistent, world-class welcomes across every touchpoint.

Together, these benefits help create memorable guest experiences that spark rave reviews and strengthen Queensland’s reputation as a world-class destination.

About the program

The training takes around 1.5 to 2 hours in total, which can be completed across multiple sessions. It includes 5 modules covering:

  • world-class hosting principles
  • accessibility and inclusion
  • storytelling and regional knowledge
  • Aboriginal and Torres Strait Islander cultures and environmental sustainability
  • local experiences and tourism products.

Tailored to 13 Queensland regions

Each program is customised to reflect the products, stories and culture of Queensland's 13 tourism regions:

Start your training

How to complete the training

  1. Go to the Queensland Welcomes You training portal.
  2. Click 'Sign up here' to create your training account.
  3. Select the tourism region where you are based.
  4. Click the program tile for your region (or another of interest) and complete the 5 modules and feedback survey.
  5. Download and share your certificate of completion.

Face-to-face workshops

In addition to the online program, businesses can also deliver the content in a workshop format with their teams. This option reinforces key concepts, builds team culture and provides space for practical discussion.

If your organisation is interested in hosting a workshop, contact your local regional tourism organisation or email tourism@detsi.qld.gov.au.

Contact us

Email tourism@detsi.qld.gov.au for more information on this initiative.

The Queensland Welcomes You initiative is proudly funded by the Queensland Government and delivered by the Queensland Regional Tourism Network.