Liquor and Gaming Regulation online services

We offer 2 portals to help you complete our applications and access our other services online.

1. OLGR client portal

The OLGR client portal allows you to:

Tips for using the OLGR client portal

  • The first time you use the OLGR client portal, you need to activate your account using the access key we sent you in your initial approval letter. If you don't know your access key, contact us on 1300 072 322.
  • To pay your annual liquor licence fees—which are available online from 1 July
    • select 'Fee payment' in the left-hand menu
    • select the plus (+) icon to show the fee details against each licence number
    • you'll be directed to a secure site to pay by Visa or MasterCard.
  • If you forget your password
    • choose the 'Forgotten your password' link from the bottom of the sign-in page
    • a temporary password will be emailed to you—use the temporary password to sign in to the portal
    • immediately change your password from the main menu.
  • To change the email address you use on the portal, select 'Change account details'. After making the change, you'll be signed out and a confirmation link will be emailed to your new email address.

2. Liquor Gaming and Fair Trading (LGFT) online portal

The LGFT online portal allows you to:

  • apply for a community liquor permit
  • submit new individual employee applications
  • renew some individual employee licences
  • pay employee application fees
  • make a complaint about a licensed venue
  • submit an annual return.

You can use the LGFT online portal to apply for the following types of employee licences or approvals:

Access pre-filled forms on the LGFT online portal

Follow these steps to access pre-filled forms.

  • Select one of these forms from the tiles on the homepage:

    • Liquor or gaming individual renewal application
    • Liquor or gaming new application
    • Liquor, gaming and fair trading make a payment
    • Liquor or gaming complaint form
    • Liquor or gaming annual return.

  • New applicants will be asked to verify identity using a Queensland digital identity (QDI) or an Australian Government myID.

    For renewals, at this step you would enter the licence number you were issued by OLGR. This can be found on your licence or approval.

    Then select Continue.

    More about QDI

    QDI has replaced QGov as the preferred identity provider. QGov accounts are no longer supported and most existing QGov account users were transferred to the QDI system. If you previously used a QGov account to verify your identity, you may need to verify it again. Read more about the QGov to QDI transfer.

    View the documents you need to set up a QDI.

  • Next, you'll be asked to answer some questions to link your QDI or myID with our records. Follow the instructions as you complete the online form.

Once you've completed these steps:

  • your forms will be pre-filled with your details
  • you won't need to submit any further identification documents unless something changes.

Access a public form on the LGFT online portal

If you choose the 'public form' button, you won't have to follow the steps above. You'll still be able to complete the form online, but your details won't be pre-filled in future.

You'll still need to verify your ID. You'll need to provide 100 points of ID from the documents in this list with your application. One must be a primary document and at least 1 must show your photo and 1 your signature.

    • Current Australian or overseas passport
    • Australian citizenship certificate
    • ImmiCard (permanent resident)
    • Current Australian driver licence
    • Birth certificate/extract
    • International driver licence
    • Government issued proof of age card
    • Tertiary student photo ID
    • Public service employee ID card
    • Social security card
    • Marriage certificate
    • Divorce documents
    • Deed poll (change of name)
    • Medicare card

You can upload these documents as you fill out the public form.

All documents must be current and clearly marked with your name and reference number—this can be found on the top right of the notice to pay.

Submitting supporting documents on the LGFT online portal

You can upload supporting documents as you complete LGFT online portal forms.

The maximum upload size for all documents combined is 19MB and file types are limited to PDF, JPG, GIF, PNG or BMP formats.

Make sure your name or online reference number (if you have one) is clearly marked on each document.

Once you hit Submit, you can't upload more documents. You'll have to email them to OLGRLicensing@justice.qld.gov.au instead. Include your name and the online reference number in the email.

Technical information

To use the LGFT online portal, you'll need the latest version of common browsers. Make sure pop-ups are enabled before you start.

The LGFT online portal is also accessible from your mobile phone or tablet. If you're having problems, try a different device or browser.

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