Confirm vessel tracking unit is polling

Before you begin

Make sure the unit:

• is connected to a reliable external power source
• is powered on
• has a clear view of the sky.

Automated Integrated Voice Response system

Before you phone the AIVR system, you need to know your primary commercial fishing licence number and PIN. The PIN is recorded in the licence holder's FishNet Secure account.

Phone (07) 3031 8283 to check if your vessel tracking unit is working properly. This service is available 24 hours a day, 7 days a week.

Follow the prompts and at the end of the call, you can request to have the confirmation sent to a mobile phone number via SMS.

If you get a message that your unit is 'tentatively working', your unit is either not polling at the required rate or has had insufficient polls to confirm that it is working properly.

Automatic SMS

If your unit sends positions constantly, a daily SMS will be sent to you at approximately 7am.

If you power up your unit later in the day, an SMS will be sent to you once regular positions are received (it may take 10–20 minutes to receive the SMS).

The SMS will be sent to the mobile number nominated in 'My Boat Contact' and to any current skippers nominated under ‘My Commercial Fishers’ in FishNet Secure. If no mobile number is nominated, the SMS will be sent to the current authority holder of the primary commercial fishing licence.

If you do not receive an SMS, your unit may not be operating correctly. Ensure the unit is powered on and has a clear view of the sky.

Unit provider website

Visit your unit provider's website and log in to their online tracking platform to view your positions.

You may take a photo or screen shot that includes relevant details (e.g. date and time) to show the unit is polling.

Contact your unit provider about accessing their online tracking platform.

Qld eFisher app

You can check the status of your vessel tracking unit anytime in the app, through the ‘Check my vessel tracking devices’ option in the side menu or on the pre-trip screen:

• green tick: unit is polling
• yellow exclamation: unit has insufficient polls
• red cross: unit is not working.

If your unit is not working

First, contact your provider for technical advice to resolve the problem.

If this doesn't help, phone 13 25 23 for advice.