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Internal staff training programs
Internal training programs are suitable for teaching new staff about your business and providing on-the-job training for existing staff members.
Staff inductions should be available for new staff and for staff moving into new roles. Providing a comprehensive and well-planned induction is essential for ensuring the long-term effectiveness of your staff. You should begin an induction program on the first day a new staff member starts working in your business.
Inductions are also useful for existing staff that are changing roles or returning to work after a long absence (such as maternity or long service leave).
Learn more about staff inductions.
Depending on the type of work, on-the-job training may be the best way to train new staff members. You can manage on-the-job training informally by having existing staff show a new staff member what to do. Make sure the person who is instructing the new staff member can communicate the information clearly. You should also make sure your manuals and procedure documents are up to date. When the training is complete, check with the new staff member that they understand what they need to do.
More structured on-the-job training can be useful for developing staff into new roles with more responsibility. You may consider:
- job shadowing — having a new staff member follow an experienced staff member for a period of time
- coaching — having a manager or supervisor regularly review a staff member to monitor their work and provide advice about how they can improve
- mentoring — having a manager or senior staff member support and encourage a staff member who is ready to take on more responsibility in a leadership role. Find out more about developing staff through mentoring.
Group training workshops
You may need to train several staff members at the same time in the same subject. If you have a staff member who is familiar with the subject and able to take on the role of trainer, you may be able to manage this training internally.
The trainer should have strong presentation and speaking skills and understand how to deliver the training. You may need to consider providing teaching and presenting training for the trainer.
You can use online training tools to offer your staff flexible training options. This is often used for internal training (e.g. for work health and safety and staff inductions).
External training providers may also offer online courses that your staff can complete at a pace and a time that suits them. Online training can be less expensive than other training options, and can be less disruptive to your business.