Queensland Community Support Scheme – resources for service providers

The Queensland Community Support Scheme (QCSS) provides support services that maintain and promote independence and quality of life, including:

• domestic activities like meal preparation, cleaning and household chores
• personal care, such as showering and dressing
• support for people to access their community, including shopping or going to the bank or the doctor
• basic home maintenance like mowing, cleaning windows or helping with gardening.

Key QCSS documents

QCSS practice manual

The QCSS practice manual gives information about:

• planning and delivering support – including the target group, eligibility and support types
• administering supports – including reporting and accountability
• service outlet and government responsibilities.

Read the QCSS practice manual (PDF, 1.6MB).

QCSS Outcome measurement system (OMS) technical specification

The QCSS-OMS technical specification provides:

• detailed definitions, formats and code values for each of the data elements that need to be reported in the QCSS-OMS
• definitions of data elements and concepts that aren't reported in the QCSS-OMS but enable the derivation of reportable data elements and therefore require a clear definition.

Read the QCSS Outcome measurement system (OMS) technical specification (PDF, 1.8MB).

Data submission guide

The QCSS-OMS Data submission guide (PDF, 747KB) provides instruction on how to upload QCSS-OMS reports via the QCSS-OMS portal.

Note: The QCSS-OMS data submission process has changed effective 4 January 2021.

Ongoing needs identification (ONI) tools

The following ONI tools are used to consistently assess the level and complexity of a person's support needs to determine the appropriateness of QCSS supports.

• ONI User manual part 1 (PDF, 4.7MB)
• ONI User manual part 2 (PDF, 479KB)
• Core ONI contact information (PDF, 1.2MB)
• Cultural/language assessment tool (PDF, 162KB).

Quality assurance and reporting

Key information and resources about your obligations:

• Human Services Quality Framework
• Performance report template (DOCX, 44KB)
• Brokerage report template (XLSX, 13KB)

Promotional resources

The following printable promotional resources provide information about the scheme for service users:

• Your rights and responsibilities – a guide (PDF, 89KB) – helps the service user understand their rights and responsibilities
• Your rights and responsibilities – a summary (PDF, 63KB) – summary of the rights and responsibilities of a Queensland Community Support Scheme service user.