Community Transport Program – resources for service providers

The Community Transport Program provides door-to-door transport support to assist people who have trouble accessing transport options to get around in their local community.

This program provides a niche transport services role that:

• focuses on the most vulnerable in our community to gain or regain independence and to create more equitable community participation
• provides services in locations where other transport options are in short supply
• creates community networking opportunities and connections with other social and community services.

View the list of funded service providers across Queensland.

Community Transport Program resources

Program guideline: service and reporting specification

The program guideline gives information about:

• the program's intent
• eligibility
• scope
• service specifications
• reporting requirements.

Read the Community Transport Program guideline (PDF, 404KB).

Service User Report and Service Delivery Report

Service providers must provide a quarterly service user and service delivery report by the following dates:

• 28 October 2021 for reporting period 1 July to 30 September 2021
• 28 January 2022 for reporting period 1 October to 31 December 2021
• 28 April 2022 for reporting period 1 January to 31 March 2022
• 28 July 2022 for reporting period 1 April to 30 June 2022.

Use the template for reporting service user and service delivery (XLSX, 200KB) to complete your reporting requirements.

Contact

Email DCDSS_Contracts@communities.qld.gov.au for more information about the program.

Also consider…

• Learn more about the Human Services Quality Framework used for assessing and promoting improvement in the quality of human services.
• Read information for Community Transport Program customers.