Submit your water meter reading

If you hold a metered entitlement for unsupplemented water, you can submit your meter reading(s) online by entering your client reference number and meter reference number below.

  • If you have multiple meters, you will need to submit separate readings for each meter.
  • Ensure you enter all digits displayed on the meter.
  • Find out how to read your meter.
  • If you have identified, or suspect, a fault with your meter, you are required to select the option that best describes the issue and provide a reading if displayed on your meter. Meter faults must be reported to the department within 3 business days.
Works ref:
Serial number:
Meter details:

Were you able to access the meter and obtain a reading?


Please specify why your meter was inaccessible.

Please enter your meter reading below.

Please enter your reading exactly as it appears on the dials, including leading zeros.
Date Time Reading
dd/mm/yyyy HH:MM AM/PM

If you would like to receive an email receipt of this notification, please enter your email address. Your email address will not be stored permanently.


The Queensland Government aims to make its public web resources compatible with a range of browsers, devices and platforms.

We develop web resources according to international web standards and best practice, and regular testing across a range of different browsers.

This web form is accessible to all browsers and internet devices, but may not display well in browsers that do not comply with these standards.

If you experience difficulties in lodging your meter reading, a hard copy of the meter reading form (PDF, 153KB) is available or email or phone 13 QGOV (13 74 68).

Your privacy

Collection of information on this form is authorised by section 113 of the Water Regulation 2016 and will be used by the department for the purpose of processing your meter reading. The department may be required or authorised by legislation to disclose your information to other third parties. The information may be searchable, disclosed to and used by the public as allowed, authorised or required by legislation.