Submit a water meter reading

Report your non-urban water use. Submit a meter reading online or call us for assistance.

Before you submit

Reporting your water usage helps us sustainably manage water resources in Queensland.

Here are some tips before submitting your meter reading:

  • Check the due date for your meter reading.
  • Record all digits displayed on the meter.
  • For multiple meters, submit a separate reading per meter.

If you notice your meter is faulty, report it.

You have 10 business days from the due date to submit your meter reading. Failure to submit a reading is an offence under the Water Act 2000.

What you need

We will send you a reminder with the details you need to submit your meter reading. It is your responsibility to keep your contact details up to date.

Need help? Get tips to read your water meter.

Submit a reading online

Use WaterIQ to submit your meter reading online.

After registering to use WaterIQ via the portal, you can also use the WaterIQ app to submit meter reads in the field using your phone.

Open WaterIQ

Watch the videos:

Find more information on how to set up and use WaterIQ.

Support

Paper forms are still available, if required. For assistance contact the WaterHub at:

If you've submitted an incorrect meter reading, you can withdraw and resubmit it in WaterIQ or email WaterHub@dlgwv.qld.gov.au to fix it.

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