Retail electricity providers
Electricity retailers purchase electricity from the wholesale market, pay to have it transported then sell it to individual customers.
The Queensland Government introduced full retail competition for electricity and gas markets in July 2007. Since then, all customers who are connected to the national electricity grid have had the right to choose their electricity retailer.
Retail electricity prices in South East Queensland (SEQ) were deregulated on 1 July 2016, increasing competition and resulting in more retailers entering the SEQ market.
In March 2020, there were 36 privately owned licensed electricity retailers in Queensland. The government-owned Ergon Energy provides retail services to regional Queensland where electricity prices remain regulated.
Electricity retailers operate under the National Energy Customer Framework (NECF), a set of national laws, rules and regulations governing the sale and supply of energy to consumers.