Retail electricity providers

The Queensland Government has progressively introduced retail competition into the state's electricity market since 1998. Large commercial and industrial customers have been able to choose their energy retailer for some time, with many customers entering into negotiated contracts with their retailer of choice.

In July 2007, Full Retail Contestability (FRC) commenced in Queensland's electricity and gas markets, giving all Queensland customers connected to the national electricity grid and major gas networks the right to choose their energy retailer - including some 1.8 million small business and residential customers.

With the introduction of FRC, a new distinction between 'large' and 'small' electricity customers has been made:

  • Large customers are those that consume more than 100 megawatt-hours (MWh) of electricity each year.
  • Small customers are those that consume up to 100MWh of electricity each year, which includes many small businesses.

Electricity retailers operate under the National Energy Customer Framework (NECF), a set of national laws, rules and regulations governing the sale and supply of energy to consumers.

Retail electricity prices in South East Queensland (SEQ) were deregulated on 1 July 2016. This means that customers in SEQ can choose a competitive market contract or remain on a standard retail contract with their retailer. You should shop around and compare offers to find an electricity retail offer that suits your business.

Find out how to start electricity shopping and start saving now in SEQ.

Regulated retail electricity prices still apply to small business customers in regional Queensland.

Also consider...


Energy enquiries 13 43 87